Cavender's Boot City

Mackenzie W. 

on Yelp

a year ago

I usually never write reviews but this is the worst retail customer service experience I have ever had. No one greets you when you walk in and all the teenage girls working just stared at me, didn't ask if I needed help, and then when I am trying to find a hat both the guy and girl working the counter were incredibly rude. I'm trying to ask for help and they look at me like I'm some kind of foreigner not knowing anything. Don't come here. Worst customer service ever. 

Steve L. 

on Yelp

2 years ago

Yeah, the reviews about the managers not wanting to help a person of color is spot on. Stopped in to look at getting a hat and was treated and watched like I was about to steal. Not as if I owned my successful business and since moving to Texas having a love for cowboy gear. Complete opposite of Tecovas, they just don't have a large collection of cowboy hats. Oh well, I am definitely taking my money somewhere else. 

mireya c. 

on Yelp

2 years ago

I visited this store in hopes of getting a purse which wasn't in their system, the manager was called over and was able to locate it. Both the cashier and manager were extremely rude after bringing it to their attention that the price was incorrect. They did not make any effort to help locate the correct price and just gave me attitude. All the employees weren't professional at all, as I enter the store there was an employee asleep on the floor attempting to fold some jeans. After I stepped out of the stored, the manager... read more

Yoselin C. 

on Yelp

4 years ago

I was looking for boots , noticed one the sales person following me around like I was going to steal something. It was a terrible experience, don't come here if you want to feel uncomfortable. Didn't even get a chance to find what I was looking for. I guessed I wasn't dressed appropriately to go in that store or something. I guess people really do judge you by the way you look 

Zenab C. 

on Yelp

4 years ago

We were coming here for some decent jeans to go over my boots. I've purchased some boots from here before, so I thought coming back here for western jeans would be a good idea. The portly man in the blue shirt and hat was acting condescendingly the moment I asked a question for recommendations, he looked at us weirdly like we didn't know what we were talking about. He showed us the jeans section without much thought and then left. Even though this interaction was short, it was nothing sweet. They need to reevaluate how to ap... read more

Carlos A. 

on Yelp

4 years ago

Today I passed there to buy a hat and get it shaped and it took them 2 hours to get started shit my hat after that he finished and I didn't like it but I just said I did but then my friend was with me too he gave the hat shaper a tip just to clean the hats then after he finished shaping my hat he got mad bc I was about to get cash to give it as a tip but he told me "here give this to your friend that's shit is disrespectful giving me a tip like this for a 30 min work" and he only cleaned his hats for 30 min that's how long h... read more

Nichole B. 

on Yelp

8 years ago

This store was moved and rebuilt....very nice and clean with a nice selection. The service is very poor. The employees walk past you. I was never greeted. I felt like the employees were helping people that they felt were spending a lot of money. Although, I found a couple of items..i put them back. I refuse to spend my money where the service is poor. I went to the Katy store the next day, where I was greeted by four employees. 

Don C. 

on Yelp

9 years ago

honestly I only go when I HAVE to get something, boots or hat or nice clothes that are country- they are way over priced and don't carry jeans long enough- some of us need 34 length plush you know. 

Jesse Y. 

on Yelp

9 years ago

Everybody says they have some huge selection. Yea if you wear any size but 12EE or 13D. For those of us that wear this size only get to comb over the 6' wide section of available boots. And.. I bet that these sales people work off commission but them hovering over you while you are trying to shop is nerve racking.