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Cavender's Boot City
- Boot Camps
- Webster, TX
About this business
Location details
20835 Gulf Fwy, Webster, TX, 77598, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Went this evening and not a single employee was wearing a mask and were constantly throwing around f*ck and b*tch like they weren't at work. My husband needed help finding a boot and the girl working kept bringing him sizes he didn't ask for. Obviously a bunch of teens that don't care about their jobs. We ended up leaving without buying anything because we felt so uncomfortable.
This place has a great selection of boots. I like to systematically look at and try on boots (work boots) by brand and narrow down my choices. A friendly salesman came up to us and we did the back and forth banter thing and I hinted that I was going to find a pair of boots that I liked and buy them. I also said, when I'm done I'll check out with you. The guy just wouldn't leave me alone and let me look at the boots the way I wanted to. I finally got frustrated and said I'm going to have to look somewhere else, and I did (Red... read more
Seemed like a good store so I bought a pair of expensive ostrich boots. One of the boots was defective on the inside seam and hurt my ankle. When I sent them back their inspector said they would send them back to me with "" inserts "that should fix the problem. They said I was wearing them without inserts. Bottom line they refuse to stand by their product and their product apparently was of poor quality to begin with..
The service i received was horrible ! i never thought i would go through that for a product. Salesperson: 7000 was conducting her job in a horrible fashion.Im so sorry for others who go through the same service of that same person. shameful
My husband, who works in the plants, went looking for a new pair of work boots today (5/10/2019). He waited for help and was ignored. The attendant, Kyle, walked passed him several times and even made eye contact. He then proceeded to ask the person next to him if they needed help. My husband then asks him for help, and he got him the boots he asked for but quickly walked away. This wouldn't have been a problem if every other customer in the store was treated this way. The other attendants were helping each customer until t... read more
The store does have a lot of merchandise. But i went in this Cavenders yesterday, and the customer service though was awful. I did not once get asked if I needed help or anything. I came in last month for the rodeo and the manager was yelling in the office to i being to one of his members of staff because from what I heard someone called in. My wife and I were right by the door as she was looking for jeans. I'm now down and taking my business else were. BESIDES BOOT BARN ARE WAY CHEAPER THAN CAVENDER!! If it was up to me I w... read more
Most of the workers were nice, however management was beyond rude. We have been so excited to go to this place because we are from out of town. They sold us boots of two different sizes, couldn't find the correct matches and would not honor the same price for a different, comparable pair. We ended up purchasing a comparable pair for more money, went to boot barn, had even better service. We recommend going there instead. When we went back to Cavender's to return the original boots and the management was rude again. Commented... read more
I've shopped at this location multiple times with the hope that their customer service would improve. Unfortunately, this will probably be the last time due to poor customer service. I was with my 2 children shopping for their Houston Livestock & Rodeo show clothes. Most employees seem to be standing around in groups talking with each other. I asked for help with my daughter who was looking for Cowgirl boots. We needed a pair of stocking socks. The gentlemen that was trying to help us broke open a pair of boy socks w... read more
All of these negative reviews HAVE to be about the older lady that works there. "Shelly". I've been a loyal customer at cavenders for 8 years. I recently moved to the clear lake area and I have been to this location two times. The first time was nothing short of great. I was helped by a woman named Tracy on Luccheese's and her customer service was definitely the reason I felt comfortable returning to this location. The second time I shopped here I felt very uncomfortable. I was being watched the entire time by an older woma... read more
Frequently asked questions about Cavender's Boot City
How is Cavender's Boot City rated?
Cavender's Boot City has a 4.3 star rating with 935 reviews.
When is Cavender's Boot City open?
Cavender's Boot City is closed now. It will open at 9:00 a.m.