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Champion Windows and Home Exteriors of Minneapolis
- Windows Installation
- New Hope, MN
About this business
Location details
5100 Hwy 169 N, Suite B, New Hope, MN, 55428, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
Installer did quality work and had respect for the property. Screen installed will not open or close properly abs has not yet been addressed. Several calls to service have been ignored. Very frustrating considering the price of the window.
Business response:
We apologize for your recent experience with Champion. Please email us at cw-reviews@championwindow.com and a member of our local management will contact you within 24-48 hours.
Poor unorganized communication with corporate, installer was not very welcoming, barely spoke or explained things, then broke off shutter to window, and caused minor inconveniences with patio screen door that created more of a game with 3 different techs to come out and correct. Speaking with the sales reps for in home consult and Eric after in home consult were much more pleasant and easier to speak with as Eric made corrections much faster than corporate. Overall experience was a let down after hearing such good things and... read more
Business response:
Thank you for sharing your experience. We’re sorry to hear about the communication issues and frustrations you experienced during and after installation. We understand how disappointing it can be to feel uneasy after making such a large investment. We do appreciate your recognition of the positive interactions you had with the sales team and with Eric, and we’re glad he was able to help address concerns more quickly. Your feedback regarding communication, professionalism during installation, and the follow-up service process... read more
Nonprofessional workmen didn't know what they were doing.
Business response:
We’re sorry to hear about your experience. We were unable to locate your information with the details provided. Please reach out to me directly at hbroome@championwindow.com with more information so we can look into this and work to turn your experience around.
You had a program buy two get two free. Well these two stationary small windows ended up costing $7,000 dollars by no means i it was a good deal. I was distracted by my grandchildren and absolutely regret my decision.
Business response:
Please accept our apologies for your regret about the pricing. We understand your concerns and want to help. Please contact us at (763) 515-8426.
Tell customers that they are responsible for doing the finishing work, after the door is installed. Eg, painting trim, fixing nail holes and painting etc. It’s not included, which seems ridiculous.
Business response:
We acknowledge your feedback about finishing work expectations. We understand this wasn't clearly communicated and will improve our process transparency.
Incomplete job
Frequently asked questions about Champion Windows and Home Exteriors of Minneapolis
How is Champion Windows and Home Exteriors of Minneapolis rated?
Champion Windows and Home Exteriors of Minneapolis has a 4.3 star rating with 2,314 reviews.
When is Champion Windows and Home Exteriors of Minneapolis open?
Champion Windows and Home Exteriors of Minneapolis is closed now. It will open at 7:00 a.m.