Charter Senior Living of Newport News

Becky P 

on AplaceForMom

4 months ago

The memory unit staff was excellent and attentive to everyone's needs. The variety of meals was very rewarding. Any questions we had for any staff was answered in a timely fashion. The activity in the unit was simple but rewarding to the guests. 

Anonymous 

on AplaceForMom

a year ago

I would recommend but with some reservations. 

Becky P 

on AplaceForMom

a year ago

Everyone is very cordial and friendly. My father is in memory care and is kept active and engaged. The staff pays attention to all the members of this community and every staff members from other divisions make sure they greet any person they come into contact with. 

anonymous 

on AplaceForMom

2 years ago

I would recommend Charter Senior Living of Newport News to other families searching for their loved ones. 

Peggy K 

on AplaceForMom

2 years ago

Our loved one was only there for a short time, but we had a wonderful experience. When we first took the tour we had stopped to speak with a few residents and asked them if they liked living there and they said they loved being at Charter Senior Living. Everyone there seemed so happy, and active. The residents always had a smile on their face and you could hear them bantering back and forth with the staff members. It has such a positive and happy atmosphere to it. The staff members are just wonderful. Every evening and even ... read more

Billy Simpkins 

on AplaceForMom

3 years ago

The only problem we think this community has ran into is just with staffing and loosing some workers but we understand that is everyone, overall this community is really nice and we have heard no complaints from our loved one. We are happy we got our loved one a first floor apartment. They have a ton of different activities to keep the residents busy. One week they had like a big "take a cruise" where they would do different things each day and at the end of the week had a big cruise dinner where families could come. They ha... read more

Anonymous 

on AplaceForMom

3 years ago

I toured Charter Senior Living of Newport News and we would have gone here, but there were no openings. They participated in PACE, so if we ran out of funds we knew that there would an alternative. We wouldn't have had to find Medicaid, as I was looking at long-term solutions. There was no availability at this location, so we chose the Charter Senior Living in Williamsburg. 

anonymous 

on AplaceForMom

3 years ago

We had a very good tour experience with Charter Senior Living of Newport News. The only downfall was the size of the facility, we felt it was too big and that our loved one may get lost. 

anonymous 

on AplaceForMom

3 years ago

They have changed ownership, and everything has been a little messy since then. Other than that it's been okay. I would urge families to wait to move loved ones in until after things have settled down with the change in ownership. And then it's always a good idea to keep in close contact with the management and staff there to make sure that things that need to be addressed get addressed. The overall building is quite nice and decorated well. They have a nice library. They offer pretty standard activities like bingo, trivia, ... read more