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Charter Senior Living of Newport News
- Assisted Living Facilities
- Newport News, VA
About this business
Location details
655 Denbigh Blvd, Newport News, VA, 23608, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The memory care was on the second floor and the windows were small and didn’t let much sunlight in. I only saw 2 staff remembers on the floor. The clients did not seem to be active considering it was a Saturday, I thought they would be up and moving and not sitting watching tv. The rooms and the facility seemed to be a little dated and needed some TLC. The courtyard/garden area was not maintained. The craft room was dark and dated. I was told they would be under going some renovations very soon.
Business response:
Thank you for touring our community and sharing your feedback. We appreciate your observations and understand how important a welcoming, engaging environment is for our residents. Please contact us directly at (757) 890-0905 to discuss further.
Its difficult to rate quality of care one uncaring aide can mess up the average for outstanding staff. We have been very fortunate to experience excellent care givers except for several individuals who are in the wrong profession.
Our tour was great, [name removed] answered all of our questions. I was a bit throw off by the price only because I was told by A Place for Mom $[removed] and the actual price for memory care is $[removed]. Everyone was very friendly. It was dinner time so we were able to see the menu first hand and the variations in the residents food. As well as see the staff interacting with them. We were also able to see the room we would like for dad as there was one available. We are moving forward with the necessary documentation requ... read more
Charter is a very clean, nice facility. Nice cafeteria and food options. Nice rooms with French doors and garden view. Treated my Uncle very well. Yes would recommend. Clean, nice facility. Great food services and rooms.
The memory unit staff was excellent and attentive to everyone's needs. The variety of meals was very rewarding. Any questions we had for any staff was answered in a timely fashion. The activity in the unit was simple but rewarding to the guests.
Business response:
Hi Becky, thank you for sharing your positive experience! Thank you so much again for your feedback! We hope you have a great day!
I would recommend but with some reservations.
Business response:
Hi, thank you for sharing your positive experience!
Everyone is very cordial and friendly. My father is in memory care and is kept active and engaged. The staff pays attention to all the members of this community and every staff members from other divisions make sure they greet any person they come into contact with.
Business response:
Hi Becky, thank you for sharing your positive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
I would recommend Charter Senior Living of Newport News to other families searching for their loved ones.
Our loved one was only there for a short time, but we had a wonderful experience. When we first took the tour we had stopped to speak with a few residents and asked them if they liked living there and they said they loved being at Charter Senior Living. Everyone there seemed so happy, and active. The residents always had a smile on their face and you could hear them bantering back and forth with the staff members. It has such a positive and happy atmosphere to it. The staff members are just wonderful. Every evening and even ... read more
Frequently asked questions about Charter Senior Living of Newport News
How is Charter Senior Living of Newport News rated?
Charter Senior Living of Newport News has a 4.3 star rating with 180 reviews.
When is Charter Senior Living of Newport News open?
Charter Senior Living of Newport News is open now. It will close tomorrow at 12:00 a.m.