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Charter Senior Living of Newport News
- Assisted Living Facilities
- Newport News, VA
About this business
Location details
655 Denbigh Blvd, Newport News, VA, 23608, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was a lot of turnover in management and recruiting, and with each change came different policies. When we moved her in, she had two full years of private pay. We specifically asked whether they allowed a Medicaid spend-down—meaning she could pay privately and then transition to Medicaid while remaining in the same room. We were only considering facilities that offered that option. We were told that transitioning to Medicaid would not be a problem and that they had done this for many residents. Now her private funds are... read more
One or two were professional and concerned about the patients. Others not performing their positions to a standard. I would not recommend this facility to anyone. The people that are living there now are complaining.
Business response:
Thank you for sharing your feedback. We’re sorry to hear about your experience, and we take these concerns seriously. Please contact Angel at (757) 890-0905 so we can discuss your concerns further.
The staff members at Charter Senior Living are wonderful, but when it comes to the meals those are not that great.
They are only friendly until you are in the door. I would not recommend them.
My brother was in the memory care unit. As long as he was calm and not causing any problems, the staff tolerated him. I found out when he was to be kicked out that he was too much trouble. Even though I was assured that they could handle his condition. I would not recommend this facility to anyone seeking memory care.
Business response:
We regret to hear that you had a negative experience with us. We'd like the opportunity to discuss this with you. Please reach out to our Regional Director of Operations at rconrad@charterseniorliving.com so we can discuss further. Thank you.
Charter Senior Living was VERY expensive. They do not accept anything but Patriot Angels to help with the cost. The facility to me just seemed cold and sterile. The facility itself was very spread out and you had to go through many doors to get places, it was a lot of walking for the residents. The sales people called me to death and it was just all about the business, not about the care.
The whole experience was a joke. We showed up for the tour and no one was there to give us the tour, so someone random stepped up. They said once it was over they would call us and they did, but it was 3 weeks later. They looked to be very short staffed. It also had that nursing home smell and feel to it. I would not recommend the facility to anybody based off of what we saw.
My Mother has been there [removed]. When Charter took over the level of cleanliness and the ability to receive calls from the director has gone way down. Was there on [date removed] and the 2nd floor reeked of urine. Several doors to the residents rooms were open and I was appalled at how some of them looked as far as cleanliness. I would not give them a very good rating. There are nurses there that are very caring but the people in charge are very hard to get ahold of address complInts. Not happy right now with my Mothers l... read more
We had issues with the pharmacy they had and it was a chore to get this resolved. I would not recommend this community to others.
Business response:
I am the Executive Director and was sorry to read you had issues with our external contracted pharmacy services. Please contact me at the community at your earliest convenience as I would like to hear more details about your concerns. Your feedback will help us identify areas of opportunity to focus on as we strive to uphold and improve the quality of service that each resident deserves. Thank you for your consideration and I look forward to speaking with you.
Frequently asked questions about Charter Senior Living of Newport News
How is Charter Senior Living of Newport News rated?
Charter Senior Living of Newport News has a 4.3 star rating with 171 reviews.
When is Charter Senior Living of Newport News open?
Charter Senior Living of Newport News is open now. It will close tomorrow at 12:00 a.m.