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Charter Senior Living of Newport News
- Assisted Living Facilities
- Newport News, VA
About this business
Location details
655 Denbigh Blvd, Newport News, VA, 23608, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My Mother has been at Morningside since just before Thanksgiving. The care there is very good with friendly staff. The facility is very clean and well furnished. You can make your room "your own" with your own furnishings and little touches. I would recommend Morningside to anyone looking for senior care.
Had to submit paperwork several times. Sometimes takes a long time for the answering the call bells. Senior administrative staff says one thing, but staff working with the individual does something different.
There was a lot of turnover in management and recruiting, and with each change came different policies. When we moved her in, she had two full years of private pay. We specifically asked whether they allowed a Medicaid spend-down—meaning she could pay privately and then transition to Medicaid while remaining in the same room. We were only considering facilities that offered that option. We were told that transitioning to Medicaid would not be a problem and that they had done this for many residents. Now her private funds are... read more
One or two were professional and concerned about the patients. Others not performing their positions to a standard. I would not recommend this facility to anyone. The people that are living there now are complaining.
Business response:
Thank you for sharing your feedback. We’re sorry to hear about your experience, and we take these concerns seriously. Please contact Angel at (757) 890-0905 so we can discuss your concerns further.
The staff members at Charter Senior Living are wonderful, but when it comes to the meals those are not that great.
They are only friendly until you are in the door. I would not recommend them.
My brother was in the memory care unit. As long as he was calm and not causing any problems, the staff tolerated him. I found out when he was to be kicked out that he was too much trouble. Even though I was assured that they could handle his condition. I would not recommend this facility to anyone seeking memory care.
Business response:
We regret to hear that you had a negative experience with us. We'd like the opportunity to discuss this with you. Please reach out to our Regional Director of Operations at rconrad@charterseniorliving.com so we can discuss further. Thank you.
Charter Senior Living was VERY expensive. They do not accept anything but Patriot Angels to help with the cost. The facility to me just seemed cold and sterile. The facility itself was very spread out and you had to go through many doors to get places, it was a lot of walking for the residents. The sales people called me to death and it was just all about the business, not about the care.
The whole experience was a joke. We showed up for the tour and no one was there to give us the tour, so someone random stepped up. They said once it was over they would call us and they did, but it was 3 weeks later. They looked to be very short staffed. It also had that nursing home smell and feel to it. I would not recommend the facility to anybody based off of what we saw.
Frequently asked questions about Charter Senior Living of Newport News
How is Charter Senior Living of Newport News rated?
Charter Senior Living of Newport News has a 4.3 star rating with 174 reviews.
When is Charter Senior Living of Newport News open?
Charter Senior Living of Newport News is open now. It will close tomorrow at 12:00 a.m.