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Charter Senior Living of Newport News
- Assisted Living Facilities
- Newport News, VA
About this business
Location details
655 Denbigh Blvd, Newport News, VA, 23608, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The tour was lovely and the gal giving us the tour was great. They do have a beautiful courtyard and the residents rooms open up to it. When we were touring though we did not see many residents out at all and no one was utilizing the courtyard. It was just a little more depressing than some other places we looked into.
We chose Morningside of Newport because we were impressed with the staff when we started looking. They are friendly, outgoing, and the manner in which they spoke to the residents was very positive. It is also a smaller facility which we felt would be better for mom and have more personalized care. I would definitely recommend to others looking.
I visited twice before I placed my mother here, each time I was impressed with the staff members, they are very engaged with their residents and knew them all by name. You can tell they really care. I would recommend and already have.
Business response:
Thank you for the recommendation! We're glad that each time you visited us you walked away impressed with the team and community. We pride ourselves on treating residents like they are our family and we're thrilled that came through in your visits. We're honored that your mother now calls Morningside of Newport News her home.
Our loved one was there for respite care and during her stay the community was kept spotless clean. Everyone was extremely friendly even on the first day we got there, everyone from the house keeping to the maintenance team came and welcomed our loved one. Our loved one tends to be a picky eater but overall the meals were excellent. They did have activities going on for those who could and wanted to participate in them. However the only negative we had, was when we were moving out our loved one the medical aid came by with a... read more
Business response:
Thank you for your feedback Laura. I am the Executive Director and was so glad to read that your loved one had a wonderful stay with us and you were all impressed with the team and community. It was especially great to see that your picky eater loved the food and that you all felt so welcomed from their very first day. I was sorry to hear about the mixup with the medication when you left however, and would welcome the chance to chat about this when you have a moment as we are always looking to listen and improve. Please give... read more
The staff members have been very good to our family so far, and after touring three other communities we liked the size and layout of these apartments the best. Also they seemed to of had everything our loved one was going to need at an affordable and reasonable price.
Business response:
Thanks for sharing your feedback. It's wonderful to hear that you loved our apartments and that the services we offer fit your needs. We're honored that you chose Morningside of Newport News and that everything is working out so well for your family.
The staff was so very amazing, friendly, warm, and helpful. The community is just wonderful and a true blessing. I would recommend this community to others based on my experience.
Business response:
Hi Brenda! Thanks for this warm review. We appreciate the kind words about the community and team, and are honored by your recommendation.
Communication could be better between the staff and our family. I seemed to get different answers from different staff members and they are not always on the same page. The community is neat and clean and the staff is very friendly. The value is good and I would recommend this community to others based on my experience.
Business response:
JC, thanks for taking the time to share your thoughts. We appreciate your comments about the community and the team that works here, and are honored by your recommendation. I am the Executive Director and would welcome the opportunity to speak with you about some of the challenges with communication you mention. Your feedback will help to identify areas of opportunity for us to focus on as we strive to uphold and improve the quality of standards that each resident deserves. Please contact me at your earliest convenience and ... read more
This was my second tour in the selection process, and a virtual tour as well. At this point I was realizing that the communities were actually quite similar, and it was going to come down to small little differences that were a matter of preference. The rooms here were similar to the previous place I toured. The biggest difference was I didn’t like Morningside's dining room as much. It just looked plain. That was it. The people that I talked to were very nice. They covered everything they could in the virtual tour. I couldn’... read more
Business response:
Kenneth, thanks for visiting our community virtually for and sharing your thoughts. We're glad you liked what you saw on-line, and would love for you to visit us in person. Doing so will give you a much better feel for the great vibe around our community, and give us a chance to get to know you a little better. We think that dining is an experience best appreciated by having delicious food and wonderful table mates. We invite you to dine with us. Please give us a call to so that we can schedule a time for you to enjoy our wa... read more
Things worked out very well for us at Morningside of Newport news. My husband stayed here for respite care while I was in the hospital. The only issue we had was that I had to pay for 3 weeks and he was actually only here for 5 days and I never got that money back. I would recommend to others who are looking, things went well.
Business response:
Thanks for your feedback. I am the Executive Director and was glad to hear your husband's respite stay worked out well. Please contact me directly if I can answer any questions about your billing concerns. We're honored you selected Morningside of Newport News and very much appreciate your recommendation.
Frequently asked questions about Charter Senior Living of Newport News
How is Charter Senior Living of Newport News rated?
Charter Senior Living of Newport News has a 4.3 star rating with 167 reviews.
When is Charter Senior Living of Newport News open?
Charter Senior Living of Newport News is open now. It will close tomorrow at 12:00 a.m.