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Chuze Fitness
- Gyms
- Temple City, CA
About this business
Location details
5665 Rosemead Blvd, Temple City, CA, 91780, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 a.m. to Midnight | |
| Tue | 4:00 a.m. to Midnight | |
| Wed | 4:00 a.m. to Midnight | |
| Thu | 4:00 a.m. to Midnight | |
| Fri | 4:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 8:00 p.m. | |
| Sun | 6:00 a.m. to 8:00 p.m. |
I've been going to this gym a little over a year. In the beginning I was quite impressed with the friendliness of the staff and how clean the place was. In the past couple of months I have become very dissatisfied with this gym. While the staff is still great, the gym itself, not so much. I used to see the staff cleaning the machines and the floors and the place in general no matter what time of day I went there. I don't know if they've changed that schedule but the place is not as sanitary as it used to be. Multiple ma... read more
Business response:
Hello Carrie, Thank you for being a member for over a year and for taking the time to share your experience. We're glad to hear that our team has continued to provide friendly service, but we're sorry to learn that other aspects of your visits have not met the standards you've come to expect from us. We appreciate your feedback regarding cleanliness, equipment repairs, restroom maintenance, and gym etiquette. We understand how frustrating it can be when equipment is unavailable or when the facility does not feel as clean ... read more
I had the most horrible experience with Pedro Temple City manager! Extremely rude and very unprofessional. I simply called and asked to cancel my membership! He left me on hold for a while. I had to call back it was obvious he did not want to deal with me. Instead he told his co-worker to give me the email. Had to email headquarters to resolved this matter. I never thought canceling a membership would be so much drama with an immature manager! Unfortunately, people like Pedro gives Chuze a bad corporate vibe.
Business response:
Hello Max, We thank you for bringing this to our attention, and apologize for your experience with the cancellation process. While we cannot speak on the situation as we were not present during the phone call, we know that you deserved a better experience with us. We thank you for your time as a member, and are glad we were ultimately able to have your inquiry resolved. We wish you all the best! Kindly, Chuze Fitness
I've been a member at Chuze Fitness in Temple City since they opened about 2.5 years ago. There are some great employees here--Liz and Justin, in particular, have always been fantastic and are a big reason I stayed as long as I have. That said, the overall experience has declined. This morning, the drinking fountain, sauna, steam room and a couple cardio machines were all out of order. I was told it could take about a week to fix because the maintenance team is on spring break. This is especially frustrating given that high... read more
Business response:
Hello, First and foremost, we apologize for your experience you have had within our facility. Thank you for taking the time to share your experience. We understand how disappointing it is when amenities are unavailable, especially those included in upgraded memberships. Please know we will be following up with our district leaders to ensure we’re doing everything possible from a preventative maintenance standpoint to minimize recurring outages. We also want to share that when water is poured directly onto the steam room/sa... read more
This gym is not the greatest in terms of value and cleanliness. I will be comparing this to the Fullerton branch as I've spent 1 year in temple city (I joined when they first opened this location) and 1 year in Fullerton. Equipment: Not a lot of equipment for the price. The equipment at temple city will give you a good full workout for any muscle group. It's just a shame that a cheaper location has more unique and fun equipment compared to here. At Fullerton I pay $10 a month for a lot more equipment than the $15/month h... read more
Business response:
Hi Henry, Thank you for taking the time to share such a detailed review. You’ve raised several valid concerns, and we’re sorry to hear that your experience at our Temple City location has not met expectations. Our equipment and amenities can vary by location due to factors like building structure and layout. That said, cleanliness is a top priority for us. While we encourage all members to wipe down equipment after use, our team is also responsible for maintaining a clean environment throughout the day. We will be followin... read more
Dont like it hours absolutely suck and the equipment is trash i say go to planet fitness its a way better gym with better equipment and awesome hours for an unbeatable price plus thiers a bunch of locations everywhere sorry chuze fitness but i tried you and you suck
Business response:
Hello Austin, We apologize for the dissatisfaction with our operating hours and equipment selection. We wish you all the best in your future fitness journey! Kindly, Chuze Fitness
What's going on with all of the ceiling roof leaks in this building? Seems like building safety and structure damage going on. It's disappointing because the gym has good equipment and friendly service but these issues show a lack of proper maintenance and attention to safety. I hope management fixes the ceiling and addresses the hazards (OSHA violations) immediately. This has been an ongoing problem whenever it rains.
Business response:
Hello Dez, We are sad to see such a review like this. We are truly sorry about the water damage and understand this is not an ideal set up for working out. We are working on getting this all fixed as soon as possible. As for the infrared sauna, we apologize! We will bring this to our onsite management team so this can be addressed. We appreciate you letting us know all of these things! Kindest Regards, Chuze Fitness
I'd suggest lowering the amount of bright white lighting in the evenings. It throws off people's circadian rhythm and makes the space feel a bit harsh at night. Also, the roof leaks really need to be addressed. The facility hasn't even been open that long, so it's surprising that this is already an issue. On the beverage side, if I'm buying a drink, I don't see why getting ice with it is a problem. I understand if someone is asking for ice for free, but being denied even when I'm willing to pay for the cup doesn't make much... read more
Business response:
Hello Koi, We value your input regarding lighting, roof leaks, ice policy, and equipment access. Your feedback about the bright white lighting in the evenings is particularly helpful, as we want to ensure our members have a comfortable workout environment at all times of day. We also acknowledge your concerns about the roof leaks and understand how frustrating this must be, especially given that our facility is relatively new. Regarding the ice policy for beverages and the restricted access to resistance bands. We will fo... read more
They seriously need another location in 626. Coming to train a specific muscle group? Not today! It gets so busy here it's pathetic
Business response:
Hello Joyce, Thank you for taking the time to share your review. We are sorry to hear about your frustrations regarding the crowds at our facility. We understand that busy periods can be bothersome and may impact your workout experience. However, we are also happy to see so many community members taking steps to improve their mental and physical health, just as you are. Looking ahead, we are exploring possibilities to potentially add another location to better serve our growing community in the future. Thank you for your pa... read more
Although it is a relatively new establishment, my experience was unsatisfactory. They require you to upgrade your membership for minor reasons. It is also unreasonable to impose charges on patrons for utilizing the outdoor patio, which contains identical weights and equipment as the indoor area. Please make sense of this policy. Additionally, on the day of signing, I attempted to immediately cancel my membership following my workout. Unfortunately, the manager was unavailable, as they were out for lunch at 8 am, despite open... read more
Business response:
Hi Philip, We apologize for the experience you have had with our customer service when cancelling your membership. We value every piece of feedback we receive, and it is clear we did not meet your expectations in this instance. It appears there might have been a misunderstanding regarding our cancellation policy. When cancelling a membership, we do require a written notice. We are sorry if this was not communicated more clearly. We invite you to email us at info@chuzefitness.com so that our team can further investigate... read more
Frequently asked questions about Chuze Fitness
How is Chuze Fitness rated?
Chuze Fitness has a 4.1 star rating with 390 reviews.
When is Chuze Fitness open?
Chuze Fitness is closed now. It will open at 4:00 a.m.