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Chuze Fitness
- Gyms
- Temple City, CA
About this business
Location details
5665 Rosemead Blvd, Temple City, CA, 91780, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 a.m. to Midnight | |
| Tue | 4:00 a.m. to Midnight | |
| Wed | 4:00 a.m. to Midnight | |
| Thu | 4:00 a.m. to Midnight | |
| Fri | 4:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 8:00 p.m. | |
| Sun | 6:00 a.m. to 8:00 p.m. |
Too many people. Overcrowded. Fitness area super dusty and dirty. Fitness members grunting and slamming weight equipment. Fitness staff not cleaning or disinfecting fitness areas appropriately . Fitness members using other areas that are not supposed to be used because of his or her membership status.
Business response:
Hello Jimmy, We are sorry to hear of your frustrations. We know crowds can be bothersome and impact your workout. As we move past January, you can expect the crowds to lessen. In terms of the other matters you mentioned, as we hope you know, Chuze is renowned for its cleanliness and customer service, so we sincerely apologize your most recent visit wasn’t reflective of that. We look forward to improving in these areas and turning your future visits around. Please feel free to reach back out to us with any questions or ... read more
I'm currently a member that's paying the highest membership, ChuzeMax or whatever it's called & this specific membership was advertised by them before many people signed up as having access to everything; even the Team Training room & even when there's no classes, yet after they've had a bunch of people sign up, now they closed that room & are suddenly saying it's only available when the classes are going on & most people didn't even like using that room for the classes, but rather to use the treadmills/cardio machines when ... read more
Business response:
Hi Calvin, Thank you for taking the time to leave a review. We are sorry to hear of your frustrations regarding access to the team training room. All More and Max members have access to our team training classes, however, when there are no classes going on our team details the room and they rearrange the equipment to ensure it is ready for the next team training session. This is why we do not allow members or guests to utilize this room when there are no classes going on. We additionally have a liftlab room at this loca... read more
I pay for the More membership for the classes but I CANNOT book the classes from remote app because it crashes EVERYTIME till the class books up. IT WOULD BE NICE if they Open class enrollment to members physically in the gym 30 minutes before making available on the app Managers response does NOT make sense The classes are made available the same time at the KIOSK AS They are made ON the APP 1 HOUR Before SO they compete same time So you are literally fighting people and a crashing app Also During sign up were told we ... read more
Business response:
Hi Andrew, Thank you for the review. We completely understand your frustrations, and are sorry for any technical difficulties you are experiencing with the class reservation on the app. We do recommend refreshing the app before the class enrollment begins. We additionally have the class reservation on our kiosks up to an hour before the class begins as well. So if you are in the gym, you can print a ticket out instead of using the app. We appreciate your additional feedback regarding the reservation process and will be ... read more
It's nice in theory. We have 4 memberships here. Too membership level and second highest. It's nice. Way nicer than planet fitness IMO. However, failures on a few ends - Classes - you can't get into them if you're not right there trying to sign up when it opens. Why. Little selection of classes. They said this will increase but has not really. Kids club- overflow. Can't handle the number of kids on weekend AMs. Short staffed. The front desk. The kids club, and more. They are all very nice but it feels they are alw... read more
Business response:
Thank you for the review, Jimbo! We are so glad to have you all as part of our Chuze fam! In regards to the classes, Group Ex Classes, Cycling, and Team Training all begin enrollment in person up to 1 hour prior to the start time. We’ve now added the option to enroll from a remote location on the Chuze app up to 1 hour prior to the class or session start time. Then, when you arrive at the club, all you need to do is scan your barcode and print your pass at the appropriate kiosk outside the classroom. We do still plan on a... read more
Now 5:40pm. Just want in to have tour. The guy just tell me go look around. I ask where is steam room and sauna? He tells me where. I try to check it out. Find out need the key to get in. I came out to tell him. You did not tell me need the key to get in. He said I know. I tell him that was not nice. He did not even apologize to me. So I walk out. Good thing my son sign up with planet fitness right across street. People are very nice over there.
Business response:
Hello Hsiu, Thank you for taking the time to contact us. First and foremost, we regret to hear of this experience. Providing outstanding customer service is one of our guiding principles and we are sorry to hear that this was not the case during your initial visit. We will be following up with the onsite management team to ensure that this is addressed with the team and we hope you will give us another chance in the future to show you what Chuze has to offer. We hope to see you again one day soon. Kindly, Chuze Fitne... read more
TLDR I was squatting and a person touring the gym started recording me while I was squatting. I told management what happened and they still allowed the person who recorded me to sign up and didn't get him to delete the video until after he signed up. It felt like they were more focused on recruiting new members rather than managing a safe space for the members that they already have. Hi, I would give them 5 stars if the experience I had today didn't happen. Today was my second day at the gym, and a dude on one of the tour... read more
Business response:
Hi Sydney, Thank you for contacting us further about this. We have sent you a DM with additional details that we hope will provide you some ease and peace of mind. We look forward to continuing the conversation. Kindly, Chuze Fitness Member Services
Frequently asked questions about Chuze Fitness
How is Chuze Fitness rated?
Chuze Fitness has a 4.1 star rating with 390 reviews.
When is Chuze Fitness open?
Chuze Fitness is closed now. It will open at 4:00 a.m.