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Chuze Fitness
- Gyms
- Denver, CO
About this business
Location details
2253 S Monaco Pkwy, Denver, CO, 80222, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 a.m. to Midnight | |
| Tue | 4:00 a.m. to Midnight | |
| Wed | 4:00 a.m. to Midnight | |
| Thu | 4:00 a.m. to Midnight | |
| Fri | 4:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 8:00 p.m. | |
| Sun | 6:00 a.m. to 8:00 p.m. |
Decent Gym, nice staff, but horrible cancelation process. Classic example of corporate greed and how companies will just steal from you for no reason.
Business response:
Hello Grant, Thank you for taking the time to recognize our facility and team. We regret to learn of your frustrations regarding our cancellation process. We do try our best to keep it as simple as possible by allowing members to cancel in person at the facility, online via our billing portal, or by emailing our team at info@chuzefitness.com. We encourage you to contact our team at info@chuzefitness.com if you need any further assistance with your account. We wish you the very best. Kindly, Chuze Fitness
Management here is extremely unprofessional. Take your business elsewhere or to the Aurora location if you want to go to Chuze.
Business response:
Hello John, We are sorry to see a review such as this one. We invite you to contact us at info@chuzefitness.com to further elaborate on your experience. We hope to hear from you soon. Kindly, Chuze Fitness
They seriouly need to turn down the heat!! The movie room felt like a sauna. I couldn't finish my run because I was scared I was going to pass out!! I understand it is winter, but this is insane. The heat plus the body heat is revolting. Please fix this and turn up the sound!!
Business response:
Thank you for the review, Chole. We are sorry to hear of your frustrations regarding the temperature in the facility. We will be sure to follow-up with the appropriate teams to ensure the correct temperatures are set throughout the gym. Thank you again and we hope your future visits are much more enjoyable! Kindly, Chuze Fitness Member Services
Do not buy the higher cost plan if all you want is the pool. The doors to the pool are always broken and they do nothing about it. Its NOT FAIR that people like myself, and many others, pay for this amenity but they let everyone in. Since they do not honor their rule/policy, the wet area is always as packed as the gym. I recommend avoiding this place or at least don't buy the higher priced plan. IT'S NOT WORTH IT!
Business response:
Hi Ron, Thank you for leaving us a review. We are sorry to hear of your disappointment regarding the pool door. Please note that if the scanner goes down, we have to keep the door unlocked. This however is something our on site team monitors during walkthroughs of the facility. We additionally have cameras in this area to see if anyone tries to take advantage of this which our team then addresses with those members in a private setting. We thank you for bringing these issues to our attention and will be sure to follow up... read more
I signed up for a membership with these people, and tried to cancel a few months later - note that this was before they updated their website, so I was seeing that there was no commitment. First off, they never emailed me a copy of the contract, so when I went back and tried to cancel and they were suddenly saying that I owed $50 for breaking the commitment, I was confused, and was determined to look for the contract to see if there was suddenly a commitment fee. $50 was paid, and I left. This was 12/29/23. On the 3rd and 4t... read more
Business response:
Hello, We are sorry to hear of any frustrations that may have stemmed from this. We additionally apologize that you did not receive a copy of your agreement or receipts. Please email us at info@chuzefitness.com so that our team can further look into your account, and correct any possible wrongdoing on our end. We hope to hear from you soon. Kind regards, Chuze Fitness Member Services
Most people work by 7am and this place opens at 6am and closes early. Wish it was 24 hours like planet fitness. When chuze first opened on Monaco I would wake up and work out at 4am. Now I have to wait until 6am and at that point I work in 1hour, doesn't work. They close early also which isn't great for those who want to do a night workout. The hours for this place is so limited compared to planet fitness. I would say the hours are a huge downfall for a gym.
Business response:
Hi Shayleecia, Thank you for this review. We are sorry to hear of your disappointment with our operation hours. While our weekend hours are a bit shorter from 6am to 8 pm due to lack of demand at this time, Monday-Friday we do open at 4:30 am and do not close until midnight. We will continue to make adjustments as the demand increases. Thank you again and we look forward to seeing you soon! Kind regards, Chuze Fitness
Was charged an annual fee passed my 1 year membership, don't even live in Denver anymore. Wackk
Business response:
Hello Miguel, We are sorry to hear about your frustration. The Annual Fee occurs once per year for as long as the membership is active. When you signed up, your Annual Fee was set to be charged 60 days after your start-up date and each year thereafter in order to help ensure a low monthly membership rate. We do apologize if this Annual Fee was something you were not expecting to see. We aim to make sure all members are aware of their Annual Fee by going over it with you when you sign up, having you initial for it on the a... read more
My kids and I have belonged to Chuze for 2+ years. Never missed a payment or a month. However, now that my son turned 16 they make him start a new membership which includes a new initiation fee, an annual fee which will hit at the end of the month and start a new 12month contract that he cannot cancel without a large fee. We have shown them loyalty but evidently loyalty on goes in one direction. I will be canceling my membership and join VASA. I hope it was worth it to them.
Business response:
Hi Scott, We completely understand. Our minor membership for 13-15 year olds does have some nice added perks. Once an individual turns 16, they are required to be on their own membership or come as a guest. We do have four different options to choose from currently. While all adult memberships have an annual fee that is unavoidable, some of these have just a $1 start up fee and other have no commitment options as well. If there's still a chance that we can save you all as members, we invite you to check out the plans on t... read more
Hey @chuzefitness when I stated train in your gym club your people explain to me the price and annual fee for 50$. Today I came to cancel they asking me to pay 50$ again. But not any body told me that for cancellation you need to pay. And Also I paid monthly payments for September and they just kicked me out !!!!
Business response:
Hi Aziz, Thank you for sharing this feedback and we apologize for any wrongdoings or misunderstandings. Some memberships are month to month whereas others have a term associated with it. Please refer to your membership agreement for full details of the applicable membership. If you need a copy or any additional clarification, you can email us at info@chuzefitness.com. Kindly, Chuze Fitness Member Services
Frequently asked questions about Chuze Fitness
How is Chuze Fitness rated?
Chuze Fitness has a 4.2 star rating with 1,643 reviews.
When is Chuze Fitness open?
Chuze Fitness is closed now. It will open tomorrow at 6:00 a.m.