Chuze Fitness

Lisa Z. 

on Yelp

5 years ago

I belonged to Monaco Chuze since they opened on day 1. Probably was the 4th membership. Never had a problem, staff always friendly. Had a few issues, but they resolved. Chuze has a real issue with charging your card without your consent. During Covid Chuze had to close so they of course stopped charging peoples card for their membership. Then all of a sudden without any communication by email, mail, phone , text they start charging the card. Chuze had been closed for 4 or more months you would think they would send out a mas... read more

Leo C. 

on Yelp

5 years ago

Wow. Do not use this location or company. Between the unfriendly staff and the way corporate treats their members when there's an issue is beyond disbelief. I had a rude encounter with a staff member named Nicole. She seemed bothered that I had questions on the app they had me download. It was my first day in the gym. They input my last and first name backwards at sign up so I wasn't able to login on my app. I was uncomfortable with the way I was being treated. I honestly didn't know why I was receiving such angst. I actuall... read more

Amanda G. 

on Yelp

5 years ago

I called to cancel my membership that had been on hold for months bc of Covid. They began charging me again and I called the day of to ask for it to be cancelled-- due to Covid and financial constraints. My husbands membership hadn't been charged yet and I asked for that to be canceled as well. They would not refund my fee and they went ahead and charged me for my husbands a week later. In this climate of fear of the virus, limited access to facility and financial constraints... they had no concern, care or compassion regard... read more

Edward L. 

on Yelp

5 years ago

Two days in a row I either arrived slightly early or slightly late for my work out time and the guy at the front desk treated me like I don't understand the appointment system. This is a trying time for all of us. Why so lame ChuzeFitness front desk guy? If you want me to wait outside in 25 degree weather, let me go back to my warm car because I'm not going to bring a winter coat into the gym during Covid. Then text me when it's my time to work out. I can understand employee frustration with the rules in place... read more

MountainGoat T. 

on Yelp

5 years ago

I Have been a member for a long time and have loved the gym and environment since the beginning, but I recently switched my work schedule and workout schedule to nights. Well there is a tall guy with dark hair that works there on nights that is legitimately rude and unpersonable for no reason at all. Seems like he doesnt want anyone there and that he doesnt want to be there either. He makes the enviroment very uncomfortable. He scolded me for not having my mask on, I literally had just got out of the spa approximately 20 sec... read more

Chris E. 

on Yelp

6 years ago

The equipment was good, but there was no enforcement of the mask policy or any social distancing. It worries me about the other aspects they may not be focused on now (cleanliness, etc.). 

Dahnee C. 

on Yelp

6 years ago

I recently only had good things to say about this gym until today. I was told I can't wear my hat. It says "Single As F***" Under normal circumstances, this wouldn't bother me. I understand rules. But, I have been coming to Chuze on and off for over 7 years and to this location since January. I wear this hat every day and employees at this gym have even complimented my hat, saying it was funny. If this would have been brought to my attention when I signed up, I wouldn't have an issue. It was the manager who spoke t... read more

Jason E. 

on Yelp

6 years ago

Worst experience ever! My very first day back I was yelled at and the weights were stripped off my machine because the "manager" thought my facial covering wasn't up to her standards. I am very respectful of the current regulations and rules, no matter where I go. But this lady chased me down and embarrassed me in front of others while breaking the 6 foot rule she was trying so hard to enforce. Membership canceled. Chuze is ridiculous! 

Michael M. 

on Yelp

6 years ago

Everything I signed up for is close. But they still charged me a monthly fee and when I canceled my membership they wanted 50 more dollars, besides the money they took from my account for services that are closed. BAD Business. Never again, even when things get back to normal. They are not much better than a common thief.