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Citation Club
- Apartments
- Farmington Hills, MI
About this business
Location details
29540 Citation Cir, Farmington Hills, MI, 48331, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Rodents in the walls I really want to like this apartment complex but I’ve been dealing with an issue of rodents in the ceiling of my bedroom for almost a month now. It’s affecting my sleep since I hear scratching and tearing of materials in the walls all night. I’ve called the front office and they haven’t been much help, and they even gave me the number to the person they have for pest control (as if it’s my job to take care of the issue myself) and he hasn’t helped at all. If anything it’s gotten worse. I’m tired of losin... read more
Business response:
We are so sorry to hear about this recurring problem you've had with pests! We understand your frustration and we appreciate you letting us know. It’s important to us that our residents are more than happy, and we'd like the opportunity to resolve this issue immediately. If your concerns have not been properly addressed, please contact our team so that we can discuss this in detail. Thank you!
Dirty very bad upkeep When I moved in, the apartment was dirty with bugs. Not a single door is aligned or shuts properly. The windows leak in my master bathroom since I moved in. As temps dropped I placed an emergency ticket over a month ago, now the temperature has dropped to sub 10F and they changed the ticket to a non-emergency. I can’t use my master restroom and sometimes even the bedroom that’s how bad it leaks! How is this a non emergency? What is the point of 24 hour maintenance? Anyway this is my 5th month here the a... read more
Business response:
We’re so sorry to hear of the level of cleanliness and the maintenance issues you’ve reported here. We hold ourselves to a higher standard and would like to do what we can to ensure that this issue gets resolved as quickly as possible. Would you please contact us so that we can begin to look into this issue further? Thank you!
Worst place to ever live. No one will care Worst condition of apartment . They don’t help anyone but they expect people to wait patiently Worst maintainence ever. And I have never seen anyone so unhelpful and not responsible for that they are doing
Business response:
Hi there, We are sorry to hear of your poor experience with our maintenance service. We hear your frustrations and encourage you to please contact us here in the office when you can. Your comfort and peace of mind are important to us, so we look forward to speaking with you and helping you get this resolved soon. Thank you.
Not good place to live ? Don’t stay here! We were there from Sept 2000 until June 30th 2021 because it took longer to find a house than we planned. Worst place ever! The staff are rude and condescending, the maintenance is unresponsive. we had a non Gfci switch relight next to master bathroom sink! No response from maintenance. Front door had a 1/2 inch gap making it impossible to warm or cool properly. If they take you on a tour ask them to show you the rear of the apartments and the patios. You will probably see screen doo... read more
Business response:
Hello. While we are disappointed to hear you feel this way about your experience, we do appreciate you taking the time to share your feedback with us. We always encourage residents to reach out to us whenever they encounter any issues and our team works hard to address issues quickly and thoroughly. We're sincerely sorry you feel we missed the mark with you and we will be using your feedback to better understand how we can improve the way we serve our valued residents. If you have any remaining questions, please let us know.... read more
The worst residence service we have experienced I live currently here and I have to say that the apartments are just ok, some of the appliances are old are in a bad shape. The maintenance service is pretty slippery, but what more upsets me the more, is the arrogance of one of management workers. You will realize that the customer care is very poor. The amenities like the gym is tiny and the air conditioning is in very bad shape. They just surprise us with an increase of the rent prices.If you want to contract by 6 months the... read more
Business response:
Hello. We are concerned to hear you've been unhappy with the service you've received from our team. Please contact our office at your next convenience so that we can work with you to improve your experience in any way we can. Thank you.
Have a lawyer look through your lease agreement!!! What they are telling people on the phone is not what you will be charged. The people on the phone do not have the proper training and are not giving out the right information. Unfortunately they just say sorry and still charge you. They also have a secret, and I mean un written fee in the lease agreement that they will charge you!! Unfortunately we already starting changing our billing statements over and setting up movers because our house sold so fast. To help other peopl... read more
Business response:
Hello. This feedback is concerning and we would greatly appreciate getting to speak with you again to help resolve any questions you may have about fees or your lease agreement. We're sad to hear you've been unhappy with the service you've received from our team, so we hope to chat with you again soon to discuss how we can improve your experience in any way we can. Thank you.
Poor maintenance You place a work order and they do nothing about it. I have lived here barely a month with the water heater failing.i have gone to the leasing office and they are helpful. Not to mention the window blind that fell off the night we moved in and nothing has been done despite visiting the office and even placing a work order.
Business response:
We are sorry to hear you've been unhappy with your experience so far and we encourage you to reach out to us here in the office again at your next convenience. Your frustrations are of great concern to us, so we look forward to continuing to work with you to help get these maintenance issues resolved as soon as possible. Thank you.
Verified Renter The apartment clearly wasn't prepared mechanically for move-in on 4/17/21. The tub-shower valve was not completed causing water damage to the bedroom carpet and the apartment unit below requiring a carpet cleaning company to come. Maintenance left his plumbers putty which we had to take to the office. The clothes washer hoses (hot, cold) were reversed which we fixed. There are two light switch plates still missing in the bath and kitchen - electrocution hazard. We still can't use the gas clothes dryer because... read more
Business response:
We are disappointed to hear this has been your experience with your new home. Our team is here to help, so please reach out to us at your next convenience. We would greatly appreciate getting to discuss how we can help you get these issues resolved and improve your experience in any way we can. Thank you.
Verified Renter The grounds are always kept very well. However the dumpster pickup should be more frequent.
Business response:
We appreciate this feedback. Please feel free to reach out to us if you've encountered any other problem areas and we'll be more than happy to help!
Frequently asked questions about Citation Club
How is Citation Club rated?
Citation Club has a 3.3 star rating with 499 reviews.
When is Citation Club open?
Citation Club is closed now. It will open tomorrow at 9:00 a.m.