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1359 Pine St, San Francisco, CA, 94109, United States
Get directionsI was a resident in City View Acute Care from 22 April 2020 through 15 Dec 2020. I normally reside 100m from City View in it's 1980 Senior Housing replacement. My preferred acute care choice is this facility. I've been in several. This was a Hobson's Choice. Food: Four food service managers during my stay. The last [Oct-Dec] was 4 stars. The other three rated 1 to no stars. I don't like runny eggs. After 6 months, I just ordered from the kitchen. I once got a chicken piece with worm holes. I took an image with... read more
Business response:
Thank you for taking the time to share your experience. We are sorry to hear that you feel you had a poor experience interacting with our management team. It is always our goal to provide impeccable care to every resident. Please know that we take your feedback seriously and will review it with our leadership team. We would be grateful to speak with you to learn more about your experience in further detail. If you have the time, please call us at (415) 673-8405 and ask to speak with Tim.
I have to take away one star for the constant fluctuation of nurses on the floor. Too many registry nurses, changing to another new person night after night. More regular nurses needed on staff. The regulars are awesome, given the huge load they carry to manage a whole floor. The nurses, CNAs and therapists are all super-supportive, and caring.
Business response:
Thank you for your kind review, Nancy! It is an honor to care for your husband, and we are so glad to hear that his experience has been positive. Happy New Year!
I am surprised that folks are giving this facility such low ratings. My father was admitted here for temporary skilled nursing care and rehabilitation following 2 craniotomies. For 11 days, he shared a triple on the 4th floor and received excellent, excellent care from the nurses. The CNAs were also very experienced and helpful (Dona in particular should win employee of the month every month). I know first hand that the care he received was prompt, expertly administered and gentle because I had to stay with him virtually... read more
Business response:
Thank you for all your kind words, Jennifer! It was an honor to care for your father, and we are so glad that he had a positive experience at our facility. We wish him all the best as he continues recovering!
This review is long over due. My mom was there for more than a week for rehab. She received excellent care from the nursing and cna staff in the 5th floor. The rehab staff were excellent in getting my mom back to her baseline. The facility is clean and the food was great! My mom enjoyed there activities there! My mom was sad to go she really enjoyed her stay. The staff are caring and met my mom's needs. Tunnell was better than other rehab center my mom was previously at. I wish I took my mom at Tunnel first but Tunnell excee... read more
Business response:
Thank you for your review, May! We are so glad to hear that your mother had a positive experience with us. We will pass on your kind words to our staff!
Our son is recovering on the 5th floor from a serious leg injury. The care has been spectacular. The nursing staff has been excellent as well as all the support people. Everything you could wish for. The facility is very clean and a recent remodel is just finishing up so everything is new. I don't understand some of the negative comments except someone told us it changed hands within the last year so maybe that is the reason. The only minor thing is sometimes the elevators are a bit overwhelmed at peak times. All and all we ... read more
Business response:
Thank you so much for your review! And thank you for your patience the elevator, as we are getting busier with those seeking a great recovery experience. We are thrilled to hear that you and your son are having a positive experience with us! We will pass on your kind words to our staff.
I've been here for two weeks now, coming from St. Francis hospital, amputation of two toes and a chunk of foot. I was impressed from the start, both the lobby and the fifth floor where I'm staying were recently renovated and look top notch. The nursing staff is great, as are the physical and occupational therapists, I couldn't be better cared for. I even like the food...sometimes! It is what it is, but they try hard, and it's always nourishing. If you need a skilled nursing facility, you can't go wrong with this one, if I ... read more
Business response:
Thank you so much for your review! We are honored to care for you and are glad to hear that your experience has been mostly positive.
My client is super happy with this Facility (been 3 weeks, discharge is tomorrow) The 5th floor is very nice and very very clean!!! The social worker Agnes goes out of her way to make the patients feel welcome, safe, and cared for. Agnes encourages paticipation and progress with Rehabilitation. Agnes also makes sure that the place stays neat and clean with the hardwork of housekeeper Romeo. The care team are amazing Maryfel, Leomar, Mei Lin, Nadia. PT Kin and OT Joyce are both excellent!! They explain thoroughly the exe... read more
Business response:
Hi Mosa, Thank you for your kind review! We are so glad that your you and your client have had such a positive experience with us. We will pass on your kind words to our staff!
Dont even think about it, they lack they lack check people steal the guest clothing my husband they stole his clothing when he went to the hospital for two when he was sent back everything was gone, including his eyeglasses, toothbrush, electric toothbrush, and all the clothing that I brought him then they put him in another room the same thing happened. No clothing return it took them a long time to relocate his walking chair all in all it was the worst rehab. My husband has been and I spent a lot of time there the... read more
My grandfather was not properly taken care of. It is a run down facility and I would not recommend taking family here if you need anything more than the bare minimum. When problems arouse there was a prolonged delay in treatment, not enough nurses+CNAs to patient ratio and the CNA/students use patient rooms as their storage. If your loved one has dementia, do not take them here. They will not get the assistance they need for daily living. I will say Remy (nurse) and Ray (cna) were absolutely amazing and the only good thing ... read more
Business response:
We truly appreciate you taking the time to share your concerns. Please know that we take all feedback seriously and work to resolve any concerns that are communicated to us quickly. Caring for our residents with dignity, respect, and compassion is our top priority. We would love to get to connect with you directly to better understand your concerns and address them. Please reach out to us at (415) 673-8405 or email at marlen.antoine@cityviewpa.com at your earliest convenience.
City View Post Acute has a 3.6 star rating with 122 reviews.
City View Post Acute is open now. It is open 24/7.