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City View Post Acute
- Nursing home
- San Francisco, CA
About this business
Location details
1359 Pine St, San Francisco, CA, 94109, United States
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I was visiting a patient who is there this past weekend. The floor she is on smelled of poop from the moment l got off the elevator. The stink was unbeliveable. The visitors bath room was not clean. It too has a foul odor. Rating this place a 1 is generous. I'm writing this review in hope that sanitation issues are addressed.
Business response:
Thank you for taking the time to leave your review of our facility. We apologize that our services were not to your satisfaction. We have documented your feedback and have notified the management team. We invite you to contact us at social@cityviewpa.com or marlen.antoine@cityviewpa.com if you have any additional concerns or details to share.
Dont even think about it, they lack they lack check people steal the guest clothing my husband they stole his clothing when he went to the hospital for two when he was sent back everything was gone, including his eyeglasses, toothbrush, electric toothbrush, and all the clothing that I brought him then they put him in another room the same thing happened. No clothing return it took them a long time to relocate his walking chair all in all it was the worst rehab. My husband has been and I spent a lot of time there the... read more
Business response:
Thank you for your review. We regret to hear that you had a negative experience with us and have alerted our management team about your experience. Should you wish to discuss this further, I encourage you to reach out to us at marlen.antoine@cityviewpa.com
My grandfather was not properly taken care of. It is a run down facility and I would not recommend taking family here if you need anything more than the bare minimum. When problems arouse there was a prolonged delay in treatment, not enough nurses+CNAs to patient ratio and the CNA/students use patient rooms as their storage. If your loved one has dementia, do not take them here. They will not get the assistance they need for daily living. I will say Remy (nurse) and Ray (cna) were absolutely amazing and the only good thing ... read more
Business response:
We truly appreciate you taking the time to share your concerns. Please know that we take all feedback seriously and work to resolve any concerns that are communicated to us quickly. Caring for our residents with dignity, respect, and compassion is our top priority. We would love to get to connect with you directly to better understand your concerns and address them. Please reach out to us at (415) 673-8405 or email at marlen.antoine@cityviewpa.com at your earliest convenience.
Between a 2 and 3 star review. My mom-in-law was here for about a week after a hospitalization. We would never place her here again. They are very understaffed and that's probably demoralizing the care team, and it shows in the way they treat their patients and patient families. Dont try to call the nurse stations, no one ever picks up and no one returns voicemails - their staff even said to us that vm won't be returned. Any time we asked a question of the care team, when we could hunt someone down, they didn't know the answ... read more
Business response:
Thank you for sharing your experience. We’re sorry to hear that your time with us was challenging and understand how important it is for families to feel supported. During this period, one elevator remained in service while repairs were underway on the second. Our team has been actively working with a service provider to address the issue, and we appreciate the patience shown by residents, families, and staff. Some large group activities were also temporarily postponed due to an increase in respiratory illnesses in the com... read more
Good therapists but lousy experience. Depressing cockroaches, filth, screaming patients because no nurses come.
Business response:
We appreciate your honest feedback, as we are always looking for ways to improve. Thanks for bringing this matter to our attention, I have shared this with our management team. We would like to get more details about this; please reach out to our administrator at your earliest convenience at (415) 673-8405.
Care is minimal, there's only one R.N. for each floor, furnishings are cheap and rundown and three patients are crammed into each small room. The TV at each bed is out of date with few channels, poor reception and no way to listen privately so you hear what they're watching in the other two beds. My husband was there for a month. During his stay his catheter was never changed because none of the staff were trained to do it. He developed a high fever and sepsis and had to be taken to the hospital by ambulance. When I saw how ... read more
Skilled nursing care. 14+ days 12/3/24-12/23/24 approximate dates. My friend was here, she was supposed to have a shower and her hair washed 2 times per week. After 14+ days, she had never seen the inside of a shower and never had her hair washed. According to my friend, they only wiped her genitalia and never washed her hair. When I found this out 12/20/24 I asked that they give her a REAL shower and wash her hair. The person who should have been showering her and washing her hair never did their job. And when confronted a... read more
If your case manager recommends this place, do NOT go here. We were promised a single room but ended up in a 3 bed room with 2 other neighbors despite having a covid-19 outbreak on every floor. Management is missing throughout the day and can't be found but will show up to a patient whose insurance stopped paying for his needs (yes I heard the whole conversation because there is no privacy when there are multiple filled beds in a room). I also found cockroaches running around on the floor and CNAs throwing their items into ... read more
The only reason I decided to transfer my dad here for physical therapy was because they had a single room and they were able to arrange transportation to and from his radiation for 10 days. When we got to the single room, the bed handles were dirty, the floor was dirty, a previous patient's walker and nail clipper were still in the bathroom. Then we noticed that the window was being held together by a plastic bag. We arrived @ 6 pm on 5/20/24 so they were not able to address the window problem. The next day we brought th... read more
Frequently asked questions about City View Post Acute
How is City View Post Acute rated?
City View Post Acute has a 3.8 star rating with 163 reviews.
When is City View Post Acute open?
City View Post Acute is open now. It is open 24/7.