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City View Post Acute
- Nursing home
- San Francisco, CA
About this business
Location details
1359 Pine St, San Francisco, CA, 94109, United States
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This place is a nightmare! Its been a few years...my mom was here a few times. Once while I was visting her she had a stroke as I was wheeling her to the bathroom as the staff wouldnt. When I told the nurse she just had what appeared to be a stroke, she just went completely limp, eyes rolled back, mouth wide open and unable to respond the nurse said "just put her back in bed hun she will be fine" I had to call 911 myself and the medics and rescue captain that responded almost lost it when they were told what happened. ... read more
Business response:
Hi Ulysses, Thank you for your review. We are sorry to hear that your mother did not have a positive experience here. We always strive to improve, and we hope to live up to the 5-star rating we received from CMS in 2019. We are working hard with our new leadership and under new management to give deliver state-of-the-art, compassionate care to each individual we care for. We would be grateful to speak with you to learn more details about her experience. If you have the time, please call us at (415) 673-8405 and ask to speak... read more
Come on people. You wash patients clothes and you loose them. Lucky we have receipts. You will be reimbursing us. This is not the first time it's 3 times. Name on clothes and you loose his clothes with his name on them. You must have a thief there stealing patient close. We mad. Clothes is not cheap.
Business response:
Hi Doriana, Thank you for your review. I am sorry to hear that you have not had the best experience with our facility. Please know that we have taken your comments seriously and will take a close look to make sure our patients are receiving attentive care and our facility is being kept clean. We would be grateful to speak with you to learn more details about your experience and learn how we can improve. If you have the time, please call us at (415) 673-8405. We also encourage you to report your concerns to the unit manager o... read more
If I could rate this place 0 stars I would this facility has lost my fathers laundry several times and I just got called saying they cannot find his clothes again and I wrote his name on his clothes I will be coming by with receipts I need to be reimbursed for the clothes I just bought my father he doesn't have much clothes in general and to consistently have to buy some more for him is ridiculous the cost of living in sf is high enough consistently having to buy clothes for him cause they keep loosing his shit is ridiculou... read more
Business response:
Hi Kayla, Thank you for reaching out to us. We are sorry that your father's clothes have gone missing. Please know that we strive to keep our facility organized, and we are saddened to hear that we may have fallen short in your father's situation. Would you be willing to call us directly so we may speak with you about this and see if we can make it right? If you have the time, please call us at (415) 673-8405. We also encourage you to report your concerns to the unit manager or administrator.
My father was transferred to this place by his Doctor. It was a nightmare for us. I went to visit him and the room was dirty I called for help and no one responded, I decided to go out of the room and look for help, and there were a few caregivers just talking. I asked them if they can clean my father's room and they never show up. Finally I requested gloves and I told them. I will do your job. My father look at me with tears and told me. Take me out from here. And I talked to his Doctor and took him to my house. I never ev... read more
Business response:
Hi Xiomara, Thank you for taking the time to leave us a review. Please know that we strive to create a comfortable and healing experience for each one of our residents, and we are saddened to hear that we may not have achieved that with your father. We would be grateful to speak with you about your father's stay with us so we can understand what we could have done to better care for him. If you have the time, please call us at (415) 673-8405 and ask to speak with Starry. We wish you and your family all the best.
Smells bad. They need to really disinfect the pee. The walls are dirty. I don't think they ever clean the walls.
Business response:
Hi Lou, Thank you for your review. We take cleanliness seriously, and I am sorry to hear that we have left a negative impression. We will meet with our janitorial staff to make sure that protocol is being followed and that our facility is as clean and comfortable as it can be. We invite you to come back to the facility and tour with our Admissions team. We look forward to any opportunity to make Tunnell Skilled Nursing a better place to be in when receiving our services.
Frequently asked questions about City View Post Acute
How is City View Post Acute rated?
City View Post Acute has a 3.6 star rating with 122 reviews.
When is City View Post Acute open?
City View Post Acute is open now. It is open 24/7.