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Coastal Moving Services
- Movers
- Boca Raton, FL
About this business
Location details
7491 NORTH FEDERAL HWY, STE C-5174, Boca Raton, FL, 33487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
If I could give minus 3 stars, I would. This company's tactics feel very much like bait and switch. We were given a quote of about $2300 when asked what were the large furniture items in the move. The company required an $820 deposit, which is far too much. We made errors in not vetting the company first, trusting them and allowing them to take such a large deposit from our checking account. Credit card deposits/payments incur a 4% fee. Later learned that Consumer Reports recommends not paying more than 20% deposit. After ma... read more
Business response:
Hello, I understand part of the issue is your payments being non-refundable. Allcoast moving group stated to you that if you are outside of your cancellation window there would be no type of reimbursement because services were rendered and we held all of our contractual agreements. I see you are upset about the online information you read after you made your deposit, I apologize but the information you read online does not dictate how your move will be handled. I understand you keep referring to quality assurance as well. Qu... read more
THIS COMPANY IS TERRIBLE!!!!!!!!! BAD CUSTOMER SERVICE, MISLEADING ON PRICES FOR A MOVE. BEWARE!!!!! THEY QUOTED ME A PRICE AFTER I WENT THROUGH EVERYTHING I WAS MOVING AND WHEN THEY SHOWED UP THE PRICE WAS ALMOST TRIPLE. STAY AWAY FROM THIS COMPANY. THEY TRY TO SCAM YOU AFTER THEY GET YOU TO PLAY THE INITIAL PRICE TO BOOK. I WOULD NEVER USE THIS COMPANY AGAIN. EMPLOYEES DON'T CARE AND MANAGEMENT IS WORSE
Business response:
Hello, During the time of pick up the movers there stated the client had way more space and additional items. The signed agreement between ***** ***** and Allcoast Moving Group states that it is priced based on space and if the client has more items or space being utilized they must pay for that. The movers made a revision and the client signed and agreed to all the charges listed on the paperwork on June 2nd, 2021.
Completely awful, unprofessional, and no honesty. We requested a specific date & was given a date we did not request. We rescheduled our plans drive 10 hours at night to make it in time, was then canceled after we called to request an update. Then was told sorry there is nothing we can do for you. I attempted to call them 20+ times, no return call, no return email.
Business response:
Hello Ms. ******** The motor carrier we had assigned to your move was having some complications with the pick up of your goods. They were having delays with drivers and trucks. I understand the driver had to push your dates back due to unforeseen events out of anyone's control. We wanted to pick up your belongings on the 28th which was one day out of your window of the 26th and 27th. This is why we did include in the signed agreement if there are any delays or unforeseen events we have the authority to adjust dates. Below I ... read more
If there was a way to leave a negative star that would still be higher than deserved. This is a long review but I suggest you take the time to read it...many companies use this tactic. This was the classic bait and switch scenario. When I talked to the initial individual (*****), I was promised a bunch of empty lies. For starters, I was told that this was not a brokerage company and that they had they own movers and would be executing the move with their people from start to finish. Because I have moved so many times, I insi... read more
Therapy and switch **** company and they are liars. I got an estimate for $4,471.4 days before the move they tried to jack it up to $16,000, steer clear of this company they will screw you over,
Business response:
Hello, unfortunately, that was not the case by any means. During the time of booking, you stated to us that you were moving only 46 pieces and you provided us with an itemized list of those items. Then on May 24th, 2021, you received a call from our quality assurance department to go over your inventory to see if any adjustments needed to be made whether that getting rid of stuff or adding items. On that phone call, you added an additional 150 items to your inventory load. That means you nearly tripled your inventory. We had... read more
My husband is disabled and we need a moving company. We're filling out their moving contract. And we decided against using their company after noticing some weird consistencies with their reviews. We decided not to go through with their services, and did not authorize them to charge the credit card and tried to hang up. Then **** got on the phone and became aggressive that we no longer wanted to use their service. Asking repeatedly and more and more aggressively what we needed to look into and why we wanted to hang up and ca... read more
Business response:
During the time of booking, you provided us with your credit card information and to proceed with the move. On a recorded line you gave us your card details and at the beginning wanted to use our company. You then contacted us stating you do not want to use our company any longer and to not process any payments. We explained that all payments once processed have to go through the portal and then we will be able to give you the refund. I see in your file the charge was voided immediately and we tried to cancel the payment rig... read more
It was my unfortunate experience to hire All Coast Moving Group. For those who read the reviews, please, please take heed. Believe every negative review of this company. Now, the moving company they hired were amazing, Household Goods Moving Experts out of Minneapolis, MN. My mistake was not first finding a local moving company for my daughter online. That would have taken All Coast out of my sphere. They are simply salespeople. Their customer service, even though there is a telephone number, is non existent as well as conde... read more
Horrible experience! First **** underbid the move after i specifically told him the dimensions of the storage units. Then ***** calls to say it was underbid and the moving truck is in bad weather and must charge us an extra $2900. He gave us the option to cancel but we trusted ****. When **** the rude mover showed up he charged us another $1500. By this time i just wanted my belongings loaded on the truck which, by the way, was not the truck promised. They said it wouldn't fit into the parking lot of the storage facility. Fi... read more
If there were a way to give 0 stars, I would. Everything about this company sucks. From the lying sack of shit sales person Shane to the bullshit phone system that doesn't even sound like a business when you call to the customer service that is non existent. And the lame phantom coward of an owner who doesn't take calls when your delivery is 30 days late. Steer clear of this company. They are the absolute worst. !
Business response:
Hello Mr. ******, I understand you have a few concerns regarding the relocation of your goods, I see you are upset at your moving specialist Shane who set the move up for you. At any time you could have requested to no longer speak with Shane and requested a different agent. Along with that, we have a team of customer service members on staff until 10 pm seven days a week so you may possibly have the wrong contact number. For any customer service-related issues please call XXX-XXX-XXXX. With that being said I see you were in... read more
Frequently asked questions about Coastal Moving Services
How is Coastal Moving Services rated?
Coastal Moving Services has a 3.9 star rating with 2,095 reviews.
When is Coastal Moving Services open?
Coastal Moving Services is closed now. It will open at 9:00 a.m.