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Complete Care
- Healthcare
- San Antonio, TX
About this business
Location details
2619 SE Military Dr #101, San Antonio, TX, 78223, United States
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Front counter was great customer services. The receiving in the back wasn’t, the radiologist who took the xray was amazing.
Business response:
Thank you for providing your feedback. We regret that your experience was anything less than stellar. Our Clinical Coordinator, Josefina, attempted to contact you but was unable to reach you. At your convenience, please contact Josefina at 210-775-0705.
Been here a few times before for dog bite and other. Great experience. Recommended to others. This visit was horrible with Dr Morale. Pompous and seriously lacking in all areas. Overall horrible experience this visit solely because of this Dr. The nurse could use some training as well.
Business response:
Thank you for bringing this to our attention. We regret that your experience was anything less than stellar. Your concerns have been forwarded to our Medical Director, Dr. Wyatt, for follow up. If you have any questions, please feel free to reach out to Dr. Wyatt at 210-775-0703.
Receptionist and both nurses were amazing! Very professional, caring, and helpful. The doctor not so much. He did not listen to me and kept insisting I had symptoms I clearly did not have. It was so frustrating. I left feeling so defeated. I went somewhere else and got the exact care I needed. Will not return to this place.
Business response:
Thank you for speaking with our Medical Director, Dr. Wyatt, on the phone recently. We strive to provide the highest level of care and we regret that your experience was anything less than stellar. Our team is always looking for ways to improve and will follow up on the issues you described. Please do not hesitate to reach out to Dr. Wyatt if you have any questions or need additional assistance.
Maybe tell your patient that your insurance will cover you as an out of network provider as a courtesy. Why prescribe something and the dr. Tells you it probably “won’t work anyway”!
Business response:
Thank you for taking the time to provide your feedback. Tris, from our leadership team, attempted to contact you to address your concerns but could not reach you. At your convenience, please call Trish at 210-775-0705. Our team is always looking for ways to improve and will follow up on the issues you described.
I was practicing dieing and they did nothing not even a compassionate smile
Business response:
Thank you for speaking with our Medical Director, Dr. Wyatt, on the phone recently. We genuinely value your feedback . Please do not hesitate to reach out to Dr. Wyatt if you have any questions or need additional assistance.
Was feeling extremely bad to day and was denied svcs for not having co-pay, even though i have one of the best insurance fromwork , had to drive to Mission Trails ER, i had 199/130 BP pains to right side of body were was bad, very dangerous possible stroke waiting to happen, was Mission Trails taken in treated with me priority care, no wait no paperwork just straight did their job, So if you're Dying don't come here unless you have money your pocket, cause apparently money means more to them than your Health
Business response:
Thank you for taking the time to speak with our Clinical Coordinator, Agustina, on the phone recently. We pride ourselves on a transparent billing process and strive to keep patients informed about potential out-of-pocket expenses. However, our priority is the well-being and safety of anyone who presents themselves to our Emergency Room and we offer a medical screening exam at no cost. We appreciate your feedback and will use your comments as a driver for improvement.
Went in for a visit after being seen at an urgent care clinic that didn’t have the diagnostic equipment to assess my care and was referred to go to this clinic. Paid another co payment of $150. With a 40% discount. My chief compliant was constipation, nausea and vomiting, and severe pain. I was given a tablet for nausea rx for laxatives. I requested to have. Xrays (KUB) done. The female Dr stated I was just constipated. Went to follow with my primary Dr and had a KUB done. My diagnosis was my gallbladder. I would not go ba... read more
Business response:
Thank you for taking the time to provide your feedback. Our Clinical Coordinator, Agustina, attempted to contact you to address your concerns but could not reach you. At your convenience, please call Agustina at 210-775-0705.
The staff was very rude once they found out I couldn’t pay til the following day, what if that was my last day I obviously went into their facility because I was scared for my life. The two bit “ doctor “ that was there had no clue what he was talking about, he was talking about everything else but what I was feeling. He was literally being a smart ass making remarks about payment plans and other hospitals, judging by his “ work attire “ I know why they need the money up front. The tall blonde lady up front was very nice t... read more
Business response:
Thank you for taking the time to provide your feedback. We would appreciate the opportunity to learn more about your experience and address your concerns. Our Clinical Coordinator, Agustina, attempted to contact you by phone but was unable to reach you. At your convenience, please call Agustina at 210-775-0705.
I always go to that clinic because they are super fast and clean , and my copay is $100.00. But that day I went the receptionist was very rude and she was charging me $150.00, and I also sign that paper for the low income the Covid-19 page ! And she didn’t even look at it if I qualify for a discount. I ask her why I was going to pay $150 she didn’t have the patience to explain I told her I’ll take my service to another clinic she said ok !!! That’s how rude she was with me , I hope they talk to her or put someone else !
Business response:
Thank you for taking the time to speak with Trish from our leadership team on the phone. We pride ourselves on providing the highest level of customer service and regret this was not your experience. Our team is always looking for ways to improve and will follow up on the issues you described. Based on your conversation with Trish, it sounds like you are open to using our services again in the future. We value your feedback and thank you for trusting us with your care.
Frequently asked questions about Complete Care
How is Complete Care rated?
Complete Care has a 4.8 star rating with 2,156 reviews.
When is Complete Care open?
Complete Care is open now. It is open 24/7.