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Complete Care
- Healthcare
- San Antonio, TX
About this business
Location details
2619 SE Military Dr #101, San Antonio, TX, 78223, United States
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The staff was very rude once they found out I couldn’t pay til the following day, what if that was my last day I obviously went into their facility because I was scared for my life. The two bit “ doctor “ that was there had no clue what he was talking about, he was talking about everything else but what I was feeling. He was literally being a smart ass making remarks about payment plans and other hospitals, judging by his “ work attire “ I know why they need the money up front. The tall blonde lady up front was very nice t... read more
Business response:
Thank you for taking the time to provide your feedback. We would appreciate the opportunity to learn more about your experience and address your concerns. Our Clinical Coordinator, Agustina, attempted to contact you by phone but was unable to reach you. At your convenience, please call Agustina at 210-775-0705.
I always go to that clinic because they are super fast and clean , and my copay is $100.00. But that day I went the receptionist was very rude and she was charging me $150.00, and I also sign that paper for the low income the Covid-19 page ! And she didn’t even look at it if I qualify for a discount. I ask her why I was going to pay $150 she didn’t have the patience to explain I told her I’ll take my service to another clinic she said ok !!! That’s how rude she was with me , I hope they talk to her or put someone else !
Business response:
Thank you for taking the time to speak with Trish from our leadership team on the phone. We pride ourselves on providing the highest level of customer service and regret this was not your experience. Our team is always looking for ways to improve and will follow up on the issues you described. Based on your conversation with Trish, it sounds like you are open to using our services again in the future. We value your feedback and thank you for trusting us with your care.
I’d rather not want to be seeing a doctor because then that means something’s wrong. However, I prefer this place over anywhere else, they treat you well and even contact you after your visit to see how you’re doing. I’ve never even heard of someone’s regular doctor doing that.
Business response:
Hello Ms. Ortiz, We really appreciate you taking the time to share your 5 star rating with us. We are so grateful you chose our Brooks City Base facility recently when you needed emergency medical care! We are always here to help 24/7. Thank you for the kind words. It was our privilege to serve you! Please get well soon and thanks again
The service was great. Except the doctor he did not even ck me at all.
Frequently asked questions about Complete Care
How is Complete Care rated?
Complete Care has a 4.8 star rating with 2,084 reviews.
When is Complete Care open?
Complete Care is open now. It is open 24/7.