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Complete Care
About this business
Location details
76092, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Wish we could have seen the ex ray and explained better on what happened. And did not do a great job on rapping his broken finger. No one was even there and took a very long time to do ex rays and even talk to doctor.
Business response:
Thank you for speaking with our Medical Director, Dr. Gabrysch, on the phone. We understand the conversation went well, and Dr. Gabrysch was able to address your concerns. We value your feedback and will use your input as a driver for improvement. Please do not hesitate to reach out to Dr. Gabrysch if you have any questions or need additional assistance.
I rescued 2 special needs chihuahuas and left them for a week with someone at my sober living house I was living at and he said he was going to take them to the vet that his insurance paid for it which I thought was very nice but then when I tried to get them back he refused to answer me now it's been over 3 weeks and I just found out that they were surrendered to this facility. I'm very worried about them I've been very worried about them I know they needed care but for the most part they were healthy and I didn't want them... read more
Business response:
Hello, we are very sorry to hear about your situation with Loopy and Buster. However, it appears there has been a misunderstanding. We are a freestanding emergency room for human medical care, not a veterinary clinic or animal shelter. We do not have any record of your pets here. We recommend double-checking the name and address of the facility you were given so you can find them as soon as possible. We wish you the best of luck in reuniting with them.
Professionalism …. Friendly staff and prompt service.
Business response:
Thanks for highlighting our excellent service and wonderful staff. Your recognition of our prompt care means everything to us. It's wonderful to hear that our staff made such a positive impression on you, and that you found our service to be prompt and efficient. Your feedback about the excellence of our service and the wonderful nature of our team really validates the hard work and dedication our staff puts in every day to provide quality care to our patients.
Excellent service… wonderful staff … prompt service
Business response:
Thanks for highlighting our excellent service and wonderful staff. Your recognition of our prompt care means everything to us. It's wonderful to hear that our staff made such a positive impression on you, and that you found our service to be prompt and efficient. Your feedback about the excellence of our service and the wonderful nature of our team really validates the hard work and dedication our staff puts in every day to provide quality care to our patients.
Awesome staff and friendly with quick service
Business response:
Your positive experience with our awesome staff and quick service means everything to us. We're delighted to hear that you found our team to be friendly and that we were able to provide you with the quick service you needed. Our staff works hard to maintain a welcoming and professional atmosphere while ensuring efficient service delivery. It's wonderful to know that their efforts made a positive impression on you during your visit.
Charged me twice.
Business response:
Thank you for speaking with Jamey from our leadership team. We understand the conversation went well and he was able to address your concerns. Please do not hesitate to reach out to Jamey if you have any questions or need additional assistance.
Wrong dosage back pain medication
Business response:
Thank you for speaking with our Clinical Coordinator, Josefina, on the phone recently. We value your feedback and thank you for allowing us the opportunity to address your concerns. Please do not hesitate to reach out to Josefina if you have any questions or need additional assistance.
BEWARE!!!! If I could give zero stars, I would. After I waited for 20 minutes, they tried to collect $250 as a “self pay” instead of the $75 urgent care deductible on my INSURANCE card! I was told it was a holiday and they couldn’t verify my insurance. I have never been to an urgent care or ER and been asked to pay part of the deductible (I have a co-pay) not a deductible!!! I know my own insurance. RUN, they had no issue taking the woman who came in behind me and was self pay. THEY DONT WANT YOUR INSURANCE. I left, in pain ... read more
Business response:
Unfortunately, we were unable to verify your insurance or connect with an agent to obtain your benefit information during your visit. Please note that we are a licensed emergency room, not an urgent care facility. We attempted to collect a deposit of $200, which is a reasonable amount considering the typical emergency benefits associated with most health plans. We pride ourselves on a transparent billing process, and want patients to be as informed as possible about their potential out-of-pocket costs. We would much rather i... read more
Great. Very professional , made me feel relaxed during my questioning. All my concerns were addressed. I am feeling a lot better.
Business response:
Thank you for your wonderful feedback! We're delighted our professional approach helped you feel comfortable and addressed your concerns. We're pleased to hear that you're feeling a lot better - that's exactly what we strive for with every patient interaction. Your positive experience means a great deal to us.
Frequently asked questions about Complete Care
How is Complete Care rated?
Complete Care has a 4.9 star rating with 8,467 reviews.
When is Complete Care open?
Complete Care is closed now. It will open tomorrow at 9:00 a.m.