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Complete Care
About this business
Location details
76092, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I filed a formal complaint about the care I received at Complete Care Fossil Creek's emergency room on 11/06/2024. I visited due to severe breathing difficulties and requested that my friend accompany me, but despite repeated requests, she was only allowed in after the physician left. Dr. Malcolm J. Solley dismissed my primary concerns and misdiagnosed me, attributing my symptoms to an adverse reaction to Adderall, despite my symptoms being more consistent with an asthma attack. He failed to consider my primary doctor's reco... read more
Business response:
Thank you for sharing your feedback. We would appreciate the opportunity to learn more about your experience and address your concerns. Jamey from our leadership team attempted to contact you but could not reach you. At your convenience, please call Jamey at 817-527-0167.
The lady checking me in on 9/9/24 was not pleasant. Made me get up 3 times to fill out paperwork. I asked if she was ok and she stated she was ready to go home. Normally they offer me water. Not this time. I filled out my paperwork and wrote down the reason for my visit, when I was called in the tech did not greet me he just asked why I was there In an unpleasant tone. I was taken back. I told him that I put it on the paper end asked if he had read it and he said no, he was just there to take my vitals. Then he asked me if I... read more
Business response:
Thank you for taking the time to provide your feedback. Tracy from our leadership team attempted to contact you to address your concerns but was unable to reach you. At your convenience, please call Tracy at 210-579-9707.
Great, the staff and the doctor were awesome, I was seen right away too!
Business response:
Hello Ms. Sendejo, We are thrilled to hear that you had a great ER experience at Complete Care! Thank you for your feedback and high rating as well. We do have fantastic crews on each and every shift! All caring and capable! Please get well soon and thanks again.
I was seen right away, and your staff was very courteous! The Doctor was awesome too!
Business response:
Hello Ms. Sendejo, We're excited to hear that you were seen right away and found our staff so courteous! Thank you for sharing your experience. We are always here and open and ready to help 24/7. Please take care.
Actually know what insurance is accepted and don’t tell customers that they will have to pay out of network prices after sitting in the waiting room for over 30 minutes when that’s not true! I would have loved to have been treated that same night instead of waiting until the next day.
Business response:
Thank you for bringing this matter to our attention. Krystal from our leadership team attempted to contact you to address your concerns but could not reach you. At your convenience, please contact Krystal at 719-247-1999.
I went there because earache, I was in a lot of pain and waited more than one hour in the waiting room, once in waited another 45 minutos, they did a covid and flu test and it took forever to get the results. Finally the doctor did a quick examination and left, no more than 3 minutes. I spent 2 hours there and paid $225 dlls just for earache (I have health insurance!) When I asked the front desk lady about the long wait and excessive cost, she answered very rude. Never going back there, worst experience ever!
Business response:
Thank you for taking the time to provide your feedback. We apologize that your experience was anything less than exceptional. Our Medical Director, Dr. Stuckey, attempted to contact you but could not reach you. At your convenience, please call Dr. Stuckey at 361-336-0136.
They were very kind and attentive. One of the best ER/Urgent Care locations I've been to. I arrived after Urgent Care hours ended and needed to use the ER, but they were still very supportive. They quickly got me in with no wait, checked me and provided feedback on next steps, and then worked with me to find a pharmacy and get the prescriptions I would need that very night. They made it clear I have more to do, but even now I am feeling much better. Every person there, from reception to nurse and doctor were all incredibly ... read more
Business response:
We are pleased to hear about your positive experience at Complete Care. Thank you for sharing your feedback with us!
Front desk clerks.
Business response:
We're concerned to hear about your experience with our front desk clerks. Our team is always looking for ways to improve and will follow up on the issues you described. Please do not hesitate to reach out to us if you have any questions or need additional assistance.
Never again!!
Business response:
We're concerned to hear about your experience. We would appreciate the opportunity to learn more about your experience and address your concerns. Our Clinical Coordinator, Josefina, attempted to contact you but could not reach you. At your convenience, please call Josefina at (210) 775-0705.
Frequently asked questions about Complete Care
How is Complete Care rated?
Complete Care has a 4.9 star rating with 8,467 reviews.
When is Complete Care open?
Complete Care is closed now. It will open tomorrow at 9:00 a.m.