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Complete Care
About this business
Location details
76092, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My experience was great. But I do wish you would accept Medicare. Dr. Colmenares was wonderful,
Business response:
We are very sorry at this time that we can't accept Medicare, Medicaid, and Tricare through no fault of our own. Since the Public Health Emergency (PHE) ended May 11, 2023 state licensed Freestanding Emergency Centers (FECs) are no longer allowed to participate in Medicare unless the federal government passes legislation to make this benefit permanent. Complete Care wants to permanently extend Medicare benefits to include FECs. Our Medicare beneficiaries deserve equal access to high-quality emergency care. When policy issues... read more
Wonderful staff!
Business response:
We're elated to hear you had a wonderful experience with our staff at Tyler Complete Care. Our team strives to provide exceptional service to all our patients, and we're thrilled that this was reflected in your visit. Thank you for taking the time to share your positive feedback! We truly appreciate your kind words and look forward to continuing to serve you with the same level of care in the future.
I had a great experience at Tyler Complete Emergency Care. There was very little wait time before they brought me back! I was feeling very bad, with multiple symptoms, & Dr. McDonald listened patiently & zeroed in on the problem. He was so kind. His treatment was spot on, & I’m feeling much better now.
Business response:
Hello Ms. Thomas, Thank you for sharing your positive experience at Tyler Complete Care. We love your feedback. We're pleased to hear that you had a great experience with minimal wait time and that Dr. McDonald provided attentive and effective care. It's wonderful to know that his treatment was successful and that you're feeling much better now. We appreciate you taking the time to let us know about your visit. Please take care and stay safe out there.
I went to Complete Care while my Medicaid was in the process of renewal and I let their patient access specialist, Ms. Gonzalez, know of my insurance status. She said without active coverage, I would have to pay out-of-pocket, but to keep my receipts so that I could be reimbursed later when my Medicaid coverage was renewed. I paid out-of-pocket and kept everything like she advised. When my coverage was finally renewed and backdated, I called this facility to ask about being reimbursed and a very rude woman, either by the nam... read more
Business response:
We genuinely apologize for the experience you described. Unfortunately, we cannot accept Medicaid. This is a government rule and not a company decision. We understand that you spoke with Jamie from our leadership team and she was able to address your concerns. Our team is always looking for ways to improve and we will use your feedback as a driver for improvement. Please do not hesitate to reach out to Jamie if you have any questions or need additional assistance.
I went to Complete Care while my Medicaid was in the process of renewal and I let their patient access specialist, Ms. Gonzalez, know of my insurance status. She said without active coverage, I would have to pay out-of-pocket, but to keep my receipts so that I could be reimbursed later when my Medicaid coverage was renewed. I paid out-of-pocket and kept everything like she advised. When my coverage was finally renewed and backdated, I called this facility to ask about being reimbursed and a very rude woman, either by the nam... read more
Business response:
We genuinely apologize for the experience you described. Unfortunately, we cannot accept Medicaid. This is a government rule and not a company decision. We understand that you spoke with Jamie from our leadership team and she was able to address your concerns. Our team is always looking for ways to improve and we will use your feedback as a driver for improvement. Please do not hesitate to reach out to Jamie if you have any questions or need additional assistance.
Receptionist wasn’t very friendly I guess because I called her on her lunch while she was sitting there eating lunch she had an attitude , The the Doctor and nurse or awesome .
Business response:
Thank you for your feedback. We appreciate your kind words about the Doctor and nurse. We are always looking for ways to improve and will follow up on the issues you described.
Excellent!!!
Business response:
Hello Mr. Dragon, We greatly appreciate your feedback! We are always here and ready to help when you need us most, even during the holidays! Please get well soon and thank you so much.
Great care and support 👍
Business response:
Hello Mr. Dragon, We're pleased to hear about the great care and support you received at The Emergency Clinic at La Vernia. Thank you for sharing your experience and for the 5 stars you rated us. Get well soon and thanks again.
Your service was excellent. Front Office, Physician Assistant and Physician provided service I was looking for. Here is an issue. I am 77 years old. Federal Govt requires me to pay for Medicare and I also carry Blue Cross Supplement for a monthly cost of close to $1800 a month. This is all after working 60 years and paying for this benefit. I am not allowed to carry private Insurance. The beauty of local Care Centers is to have them in local communities. To be informed that you cannot accept Govt paid Insurance was a ... read more
Business response:
Ms. Gomez, we are very sorry at this time that we can't accept Medicare, Medicaid, and Tricare through no fault of our own. Since the Public Health Emergency (PHE) ended May 11, 2023 state licensed Freestanding Emergency Centers (FECs) are no longer allowed to participate in Medicare unless the federal government passes legislation to make this benefit permanent. Complete Care wants to permanently extend Medicare benefits to include FECs. Our Medicare beneficiaries deserve equal access to high-quality emergency care. When po... read more
Frequently asked questions about Complete Care
How is Complete Care rated?
Complete Care has a 4.9 star rating with 8,467 reviews.
When is Complete Care open?
Complete Care is closed now. It will open tomorrow at 9:00 a.m.