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Complete Care
About this business
Location details
76092, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They couldn’t verify my insurance due to the system being down so they wanted a $200 payment before even touching me or speaking with a doctor and that the payment would be reimbursed after they can verify my insurance. It felt I was not treated as if I had an emergency though I was at an actual emergency clinic. They more so wanted to make sure they were getting paid first. I waited in pain until the next morning to see my primary doctor for a doctor visit of $16. I’m so glad I didn’t go here. Seemed sketchy.
Business response:
We apologize for the experience you described. We would appreciate the opportunity to learn more about your visit and address your concerns. Our Medical Director, Dr. Jones, attempted to contact you but was unable to reach you. At your convenience, please call Dr. Jones at 210-880-3223.
Only place aside from the ER to get an IV. Couldn't get the IV in and wasn't even willing to try. Poor nurse was so nice but he had a tremor and the only other nurse there said I'm not even gonna try I don't like doing those. Still had to pay even though they couldn't even provide care.
Business response:
Thank you for providing your feedback. We apologize for the experience you described. Our Nurse Manager, Brandi, attempted to contact you to address your concerns but was unable to reach you. At your convenience, please call Brandi at (817) 439-4912.
Taylor (nurse) was excellent. As was the check-in guy. Dr. Fox, on the other hand, was NOT! She was very unprofessional from the first time she walked INTO the room already wearing gloves. I was repulsed by this and had no idea where/who/whatever else she touched with those gloves. I’ve never experienced a healthcare professional not donning gloves after coming in a patient room. That was disgusting. Then, the issues I had finding a prescription after hours and her lack of patient care when I had to call back was a... read more
Business response:
We apologize for any concerns you had during your visit. Our Medical Director, Dr. Miranda, attempted to contact you to address your concerns but could not reach you. At your convenience, please contact Dr. Miranda at 719-247-1999. We take your feedback seriously and look forward to speaking with you.
Dr. HAMLET IS THE SMARTEST AND MOST UNDERSTANDING DOCTOR I HAVE EVER MET!!!!! I AM SO HAPPY SHE CHOSE THIS CAREER AND SHE HAS SAVED ME AND FIXED ME SOO MAMY TIMES!!!!
Business response:
Thank you, Ms. Quinones for your kind words and positive review! We're thrilled to hear that Dr. Hamlet has been able to provide you with exceptional care and support. We appreciate your trust in our services and look forward to continuing to meet your healthcare needs. We are here around the clock 24/7. Please take care and thanks again.
I went in to the Emergency Clinic Friday morning with lower abdominal right side pain. After waiting and going through blood, urine, and CT tests/scans we finally got back results. They showed us the reports and it showed the start of appendicitis. Instead of sending me to the emergency room they sent us home with a prescription for laxatives, as the pain was probably from constipation. Thankfully we ended up going to the emergency room undergoing surgery a couple hours later.
Business response:
Thank you for sharing your input regarding your visit. We strive to provide exceptional care and regret that your experience was anything less than stellar. We take your feedback seriously and will use it to improve our services. If you have any further concerns, please reach out to us at (830) 253-5099.
I assumed an ER would have all equipment necessary- I have to go to the dr again to get what is needed- steroid shot never kicked in for pain- need to know if it’s a rotator cuff issue of an actual pinched nerve-
Business response:
Thank you for taking the time to provide your feedback. Our goal is to provide exceptional care and we apologize if your experience was anything less than stellar. Our Medical Director, Dr. Gabrysch, attempted to contact you but could not reach you. At your convenience, please call Dr. Gabrysch at 830-253-5099.
Front desk was great. The night nurse Krystal was not okay last night. The doctor was great. The nurse wasn’t very sympathetic, didn’t ask if I needed anything (my fiancé walked out to them at least twice to adjust meds, blankets, etc.). The nurse also did not walk me out to the door or ask if I needed a wheel chair out after pain meds. They basically kicked me out after my last dose and said here’s your check out paper work to sign. They didn’t even wait 10 minutes after my last dose to see how my body reacted (which I thre... read more
Business response:
Thank you for taking the time to speak with our Clinical Coordinator, Jason, on the phone recently. We appreciate the opportunity to provide care to our patients and value your feedback. We will use your input as a driver for improvement and follow-up on the issues you described. We hope you are feeling better and please do not hesitate to contact Jason if you have any questions or need additional assistance.
Awesome ! Everyone was professional, polite, considerate, friendly and understanding. I felt welcome there.
Business response:
Hello Mr. Mullen, Thank you so much for taking the time to leave such a positive review for The Emergency Clinic. We are thrilled to hear that you had an awesome experience with our team. We take pride in our professionalism, politeness, consideration, friendliness, and understanding when providing care to our patients. It is wonderful to know that you felt welcome during your visit. Once again, thank you for your kind words and for choosing The Emergency Clinic. Please take care.
Was having hi BP. THEY TOOK NO TIME SEE SEE ME FIRST RATE ALL EMPLOYEES
Business response:
Hello Mr. Lakey, Thank you so much for taking the time to leave us a wonderful review. We are thrilled to hear that our team at Complete Care was able to promptly assist you with your high blood pressure concerns. Providing exceptional and efficient care is our top priority, and feedback like yours reaffirms the hard work we put in every day. We're here to help! Once again, thank you for choosing Complete Care, and we look forward to serving you in the future if the need arises.
Frequently asked questions about Complete Care
How is Complete Care rated?
Complete Care has a 4.9 star rating with 8,467 reviews.
When is Complete Care open?
Complete Care is closed now. It will open at 9:00 a.m.