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Complete Care
About this business
Location details
76092, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Everyone was friendly. I was tired. I have a rattle in my chest that was apparently not noticable yesterday but got worse later I the day. My throat didn't hurt at the time of the visit but became very severe later and went into my ears. Maybe just bad timing. I can't afford another office visit. I have been using home remedies. I have never had Tamaflu before, so I don't know how well it is or isn't working.
Business response:
Thank you for taking the time to provide your feedback. Our Director of Nursing, Trish Brummett, has tried to contact you to address your concerns but has been unable to reach you. At your convenience, please call Trish at 361-336-0136.
Brandie is absolutely amazing as far as making patients feel comfortable and welcome! However the doctor that I saw was not so great. Although I explained many areas in which my children and I are feeling pain, he only addressed maybe a couple. He took a couple of X-rays and after reading the summary he didn’t involve hardly anything mentioned during our visit. I feel as though he just blew us off to collect the money. I’m not at all satisfied.
Business response:
Thank you for taking the time to provide your feedback. We strive to provide the highest level of care, and we apologize for not meeting your expectations. Our Medical Director, Dr. Blankenship, has attempted to contact you to address your concerns but has been unable to reach you. At your convenience, please call Dr. Blankenship at 817-439-4912.
Dr and nurse are great !! However your receptionist is rude bossy and has no patience yesterday was my 2nd experience with her and it was just as bad as the first time. She was short and rude to other people that came in behind me LV needs your clinic but she needs a lesson on customer service Margaret perez 210 -260-2565
Business response:
Thank you for sharing insight regarding your visit. We are pleased to hear that the nurse and physician were great. However, we are incredibly disappointed to hear about your experience regarding our receptionist. Please be assured that we do not condone the behavior you described. We would appreciate the opportunity to learn more so we can follow up appropriately. At your convenience, please call Joanna from our leadership team at 210-961-74118.
Terrible and Liars!! I walked in for my son who had a head cold and I asked DO YOU BILL FOR EMERGENCY VISIT because this is NOT an emergency. The lady at the front desk said OH NO we have office visit billing since this is non-emergency. The next thing I know they are billing my insurance company for 3000.00 dollars. Don't make the same mistake I did!!!
Business response:
Unfortunately, due to patient privacy and protection laws, better known as HIPAA, we are unable to respond with the details needed to address your concerns. We can say that we pride ourselves on transparency and attempt to make every effort to inform our patients that we are a licensed emergency room and that we bill for emergency services. This information was verbally communicated, given to the patient, and requires a patient signature. We have made several attempts to contact the patient. Please feel free to have the pati... read more
I went to this place 3 times. Important information was left off my chart. Referrals were never completed. My prescriptions were also wrong, including one that my pharmacist said was bad for my blood pressure. They tried to make me come in extra times just for refills. When questioned about the missing information on my chart, the NP accused me of swearing and refused to treat me further. She was completely incompetent.
Business response:
Thank you for bringing this matter to our attention. Unfortunately, we do not have a patient record that meets your description. We believe that you are referring to TLC Medical Center located ar 14317 Northwest Blvd. We are TLC Complete Care and are not affiliated with their Urgent Care Facility. Our location is 7330 S Staples Street. Please feel free to call Jamey Stegall, from our leadership team at 817-527-0167 if you were seen at the site on 7330 S Staples Street.
Great service and care but I wished they would have told me my insurance was Out of network for their facility and their physician! I am stuck with $5K in bills thanks to them ignoring the fact that I was out of network during a critical health situation. Very disappointed.
Business response:
Thank you for taking the time to speak with Trish from our leadership team on the phone recently. It sounds like the conversation went well. We genuinely value your feedback and appreciate you trusting us with your care. Please do not hesitate to call Trish if you have any questions or need additional assistance.
I found my experience very disappointing. I do not appreciate people (yes, even doctors) that are condescending to me. I clearly have an issue which was not really in question. I went to this facility because I was concerned an infection may be causing the issue. It was a legitimate concern. The doctor on duty was rude and dismissive as if it was not a legitimate concern. In fact, another person there said, sometimes our minds get away from us. What? Actually, no. I am doing what a different healthcare provider suggested, bu... read more
Business response:
Thank you for bringing this to our attention, and we sincerely apologize for this experience. We regret this happened because it is not reflective of the high-quality, compassionate care that we strive to provide. We would appreciate the opportunity to learn more about your visit so we can follow up appropriately to ensure our standards are being met. At your convenience, please call Dr. Peebles or Brandi from our leadership team at 817-809-2089.
Didn't have a good experience. I miss the old medical director. The new Dr Q is too stressed out and full of himself. The other staff were great, jeanne, hottie Matt and Robert . Other then those the front staff needs attitude redirection. It's not the same place as it once was with Joel K or Dr. Rayfield.
Business response:
Thank you for taking the time to leave your feedback, and we are sorry to hear about this experience. We would like to apologize if any of our staff treated you with anything other than courtesy and respect during your visit. We would like to know more and rectify your concerns. At your convenience, please call Jamey from our leadership team at 817-527-3460
Awful! We have gone here 2x in the last 2 years. Supposedly, they accept Tricare--however, each time we were turned away because they DONT KNOW WHAT THEYRE DOING! They say they take our insurance, but our military ID cards are not the ones they recognize. What? Military ID is Military ID! Also, they said they can't see our 9 year old daughter, because she doesn't have an ID (Military) card. She can't even get a card until she is 12. Avoid this place, if you can! They do not seem to know what they are doing!
Business response:
Thank you for bringing this matter to our attention and we are very sorry to hear about this experience. We are committed to providing exceptional customer service and this is not the experience you described. Your comments have been forwarded to our leadership team and we would like to speak to you personally. At your convenience, please call us at 903-508-4886 and ask to speak to Heather.
Frequently asked questions about Complete Care
How is Complete Care rated?
Complete Care has a 4.9 star rating with 8,467 reviews.
When is Complete Care open?
Complete Care is closed now. It will open at 9:00 a.m.