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Complete Care
About this business
Location details
76092, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They were rude from beginning to end. I walked in dizzy with chest pain. After the EKG determined that I wasn't having an active heart attack, they immediately asked me for money, before treatment of any kind was even discussed. When I told them I didn't have $100 in my pocket, to pay the copay, up front, they literally yanked the wires off my chest, and told me have a nice day. On the way out, they asked me to sign a document stating that I was declining treatment. When I objected some brute in scrubs came over and tri... read more
2nd visit still outstanding care.
Business response:
Hello Ms. Martin, If you ever need us again in the future....please EXPECT the exact same type of service and compassion the 3rd visit, 4th visit, 5th visit.......We never waver, our patients deserve the very best! Thank you and please take care.
Thé doctor was lousy not friendly done in 30 seconds didn’t even look at my ears which hurt by the way and sent me home with nothing
Business response:
Thank you for taking the time to provide your feedback. Our Medical Director, Dr. Solley, attempted to contact you by phone but could not reach you. At your convenience, please call Dr. Solley at 210-446-5846. Please be assured that we will follow up on the issues you described.
I went in for extreme migraines and body aches. The nurse did all sorts of screenings, such as covid and flu. She then inserted an iv in my arm and tried to give me fluids. She blew my vein and I had almost intolerable pain at the insertion site. The doctor came in and told me that they couldn’t figure out what was wrong, and all of my tests came back fine. I ended up going to another ER and found out I have an intense case of folliculitis that could have sent me to the hospital. Will never go back here again.
Business response:
Thank you for sharing your input on your visit. We strive to provide the highest level of care and apologize that this is not the experience you described. We would appreciate the opportunity to learn more about your visit and rectify your concerns. Our Medical Director, Dr. Robertson, attempted to contact you but could not reach you. At your convenience, please call Dr. Robertson at 903-508-4886.
It was a great. They took me in right away and listened to everything I said. Took care of me, they were very kind.
Business response:
Hello Ms. Currie, We really appreciate you taking the time to share your rating with us. We are so grateful you were taken care of immediately and hopefully are on the road to recovery. Thank you for writing and please take care.
The staff, nurses and doctors have always been courteous, helpful and caring. We have used this clinic many times and will continue to so.
Business response:
Hello Ms. Currie, Thank you for your loyalty to our La Vernia location. We truly do care about each and every patient that comes through our doors. They become part of the Complete Care "family". We're here and ready to help any time you need us. Please feel better soon and thank you so much!
Getting back quicker
Business response:
Thank you for taking the time to share your insight regarding your visit. We have recently experienced a significant increase in volumes, and we are making every effort to minimize wait times. The dramatic increases have not been unique to our facility, as many providers and hospitals in our area are experiencing the same challenges. Our team is always looking for ways to improve and will follow up on the issues you described. We hope you are feeling better, and thank you for trusting us with your care.
Took 5 hours to tell us to go somewhere else. Couldn’t find my Vain for IV and also during CatScan IV shot out of my arm and started bleeding everywhere
Business response:
Thank you for taking the time to share your insight regarding your visit. We have recently experienced a significant increase in volumes, and we are making every effort to minimize wait times. The dramatic increases have not been unique to our facility, as many providers and hospitals in our area are experiencing the same challenges. Our team is always looking for ways to improve and will follow up on the issues you described.
Once I got to the back after a three hour wait in pain in my back. They were very thorough. They ran every test possible then tested me for covid and could not understand how I tested positive. They said there was nothing they could give me. Just take Tylenol and ibuprofen. Told me to come back if it got worse.
Business response:
Hello Ms. Stanush, So sorry to hear you have tested positive for Covid. We hope your aches and pains subside quickly. We hope you recover quickly. Please take care and thank you for your feedback.
Frequently asked questions about Complete Care
How is Complete Care rated?
Complete Care has a 4.9 star rating with 8,467 reviews.
When is Complete Care open?
Complete Care is closed now. It will open at 9:00 a.m.