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Covert Collision Center
- Body Shops
- Austin, TX
About this business
Location details
8950 Research Blvd, Austin, TX, 78758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:30 p.m. | |
| Tue | 7:30 a.m. to 5:30 p.m. | |
| Wed | 7:30 a.m. to 5:30 p.m. | |
| Thu | 7:30 a.m. to 5:30 p.m. | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | Closed |
0.5 Star : Likely to Recommend 0.5 Star : Repair Quality 0.5 Star : Customer Service 3.5 Star : Returned Clean
1.5 Star : Likely to Recommend 2 Star : Repair Quality 1.5 Star : Customer Service
4 Star : Likely to Recommend ONLY because of management would I return or recommend using Covert Collision. 5 Star : Repair Quality 2 Star : Customer Service Zero follow through from Monica Castillo. She does not reply to emails. She does not return phone calls. You have to make the effort to reach her. Initially a long timeline on repairs. Customer service only improved when I spoke with Elvin Moore.
0.5 Star : Likely to Recommend 0.5 Star : Repair Quality 0.5 Star : Customer Service
0.5 Star : Likely to Recommend 0.5 Star : Repair Quality Vehicle still not fully repaired 0.5 Star : Customer Service I have to initiate all communication and my vehicle is still not fully repaired.
0.5 Star : Likely to Recommend 0.5 Star : Repair Quality 0.5 Star : Customer Service
0 Star : My Experience Car needs alignment, shakes & steering wheel is super loose. 1.5 Star : Likely to Recommend 0.5 Star : Repair Quality Live 50 minuets away & I have to take my daughters brand new car back because the alignment was not done. Even thou paper says it was. 2.5 Star : Customer Service 5 Star : Returned Clean
1.5 Star : Likely to Recommend 1 Star : Repair Quality 1 Star : Customer Service
0.5 Star : Likely to Recommend I am going to do everything within my vast network to make everyone aware of how horrible covert auto group is. 0.5 Star : Repair Quality The bodywork was OK I guess. But the car had a drivetrain issue after the wreck, but you say it just needs a tuneup. So my insurance company won't take care of it. Because your mechanics are complete morons. 0.5 Star : Customer Service Again, your mechanics don't know how to mechanic. The car was running pristine, perfectly before the accident after the accid... read more
Frequently asked questions about Covert Collision Center
How is Covert Collision Center rated?
Covert Collision Center has a 4.5 star rating with 1,367 reviews.
When is Covert Collision Center open?
Covert Collision Center is closed now. It will open on Monday at 7:30 a.m.