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Cracker Barrel Old Country Store
- American
- Kimball, TN
About this business
Cracker Barrel Old Country Store offers warm welcomes and friendly smiles with homestyle food made with care and a unique shopping experience – all at a fair price. Whether you’re craving Breakfast All-Day featuring rich Buttermilk Pancakes or lunch and dinner specials like juicy Fried Chicken or slow simmered Chicken n’ Dumplins, there’s something for everybody. Enjoy true Southern cooking at a Cracker Barrel restaurant near you, or order online for convenient pickup or delivery.
Location details
550 Kimball Crossing Dr., Kimball, TN, 37347, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 10:00 p.m. | |
| Sat | 7:00 a.m. to 10:00 p.m. | |
| Sun | 7:00 a.m. to 9:00 p.m. |
Last night, my family and I went to the Cracker Barrell in Tallahassee FL. We really did not want to because the food has been so bad recently. I have visited other Cracker Barrells and the food is delicious, but Tallahassee's store has had a lot to be desired for quite some time. We had a gift card that was going to expire so we went anyway. We had a party of seven and were told when we got there it would be an hour wait, but we waited anyway. We saw numerous parties come and go but waited patiently. Four of our party went ... read more
I ordered Thanksgiving Dinner as well as Christmas Dinner and never received the Bonus Gift Card as promised. I attempted to reach Guest Relations which is a complete nightmare and emailed which all they did was state the email was sent but I never received an email containing a Online Gift Card as PROMISED. I then reached out to the manager at the store location in Bremen, Ga ANOTHER complete NIGHTMARE. This used to be a wonderful place to eat and spend my money but now the service is HORRIBLE and the managers are just as b... read more
My wife placed an order for a pan of dressing, mac & cheese, cranberry sauce, and a dozen biscuits on 11/18/2021 at 1:15 PM and asked for it to be ready at 5:00 PM. I arrived at 5:10 PM and it wasn't ready and was told it was being worked on. 15 minuets go by and still no food. Finally the young woman told me that the order wasn't in the system, so I asked for the manager. 10 more minuets go buy until the manager and assistant comes out to with the food. I tell them that it's been 45 minuets past the time the food was to be ... read more
Absolutely the worst customer service I have ever ATTEMPTED to speak with. If you call the 800 number, don't expect to speak with anyone!!! I was on hold for 1 hour, and the recording kept repeating that if I wanted them to call me back, I would not lose my place in line - WHAT A JOKE!!! For the 2nd time in two years I have attempted to call them - been two years and I'm still waiting for them to call me with my place in line - the second time was June of this year - I'm still waiting on that returned phone call. I tried to ... read more
ATROCIOUS CUSTOMER SERVICE First, I ordered 2 rocking chairs from Cracker Barrel website over the weekend. I order many things online because I am in my late 60's and the closest Cracker Barrel is approximately 50 minutes away. About an hour later, I realized that another person in my family already ordered the same 2 rockers. As with all the websites where I have purchased items, I called CB Customer Service number to immediately cancel the order, but got a recording that they were ONLY OPEN on M-F between the hours ... read more
Worst food at Salisbury NC Cracker Barrel. I was very hungry for home cook food for a change and decided to stop in Salisbury Cracker Barrel. I always order the Chicken Fried Chicken with extra saw mill gravy for my biscuits. The food was terrible. Biscuits were hard and cold. (didn't eat) Chicken Fried Chicken too cold and seemed to have been left over stuck in microwave but it was not hot like just being cooked. (tried to eat one piece but couldn't finish) Could not cut it even with a knife. Only thing I ate out of the c... read more
Cracker Barrel does not stand behind the products they sell... in particular their rocking chairs. I purchased 5 poly wood rocking chairs from the Greenwood location. Within 3 weeks one of the backs broke on one of the chairs...I attempted to return the chair for an exchange or refund, but they were unable to lookup my transaction history and were unwilling to assist the day of the attempted return. The manager, Andy S*******, stated that he would email the district manager so that they could resolve the issue. This was 6 we... read more
I have ordered online from Cracker Barrell and it seems like it took order but never gives you a pickup time or confirmation, you just know something has gone wrong. Then you go in they cannot help you because they do not have order and they give you the Lebanon, TN phone number which you can never get through. So nothing is ever resolved.
Several times in the past few months I have tried to order food online to pick up after work for my parents - who love Cracker Barrel. I can NEVER get the online order to take - it ALWAYS gives me some error message and then of course the charges show up on my bank account and I have to get them removed. Just so annoying!! Why don't they just fix WHATEVER the problem is and from other complaints that I have read I am not the only one with this issue. Come on Cracker Barrel -FIX IT!!!
Frequently asked questions about Cracker Barrel Old Country Store
How is Cracker Barrel Old Country Store rated?
Cracker Barrel Old Country Store has a 4.2 star rating with 3,407 reviews.
When is Cracker Barrel Old Country Store open?
Cracker Barrel Old Country Store is closed now. It will open tomorrow at 7:00 a.m.