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Crossroads of Philadelphia - East Westmoreland Street
- Addiction Medicine
- Philadelphia, PA
About this business
Location details
2317 East Westmoreland Street, Philadelphia, PA, 19134, United States
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The staff is friendly but doctor Merrill doesn’t care all she do is give u a script and sends u on ur way. She doesn’t care about my well being or anyone’s in that matter. If you attend here try to get a night appointment because the morning dr is not cool..
Business response:
Thank you for providing your feedback and letting us know about this issue, Jasmine. We set a high standard for ourselves and are truly sorry to hear that the standard was not met in your interaction with us. Please contact our patient liaison at (864)626-4420, and we'll be happy to assist you.
I wasn’t see at my appointment time she put let someone got before me his appointment wasn’t before me it’s was after an she say he give me pee before you this isn’t accepted this not how supposed to be go by appointment but SHE I CANNOT REMEMBER HER NAME BUT SHE GIVE OUT CUP TO GO BATHROOM IN AN CHECK WEIGHT AN STUFF BLOOD PRESSURE SHE DIDNT DO ANYTHING LIKE THAT YESTERDAY MY APPOINTMENT I WOULDNT WANT TO BE THERE OR DEALING WITH THIS LADY AGAIN MY NEXT APPOINTMENT BECAUSE OF THE WAY SHE HANDLED APPOINTMENT TIME SHE DOESNT ... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Devon. We set a high standard for ourselves and are truly sorry to hear that the standard was not met in your interaction with us. Please contact our patient liaison at (864)626-4420, and we'll be happy to assist you.
Sometimes you relapse and it can be hard to admit but, being treated as less than by your prescribing Physcian does not motivate u to want to quit. Does not match your About Us page.
Business response:
Thank you for providing your feedback and letting us know about this issue, Daniel. We set a high standard for ourselves and are truly sorry to hear that the standard was not met in your interaction with us. Please contact our patient liaison at (864)626-4420, and we'll be happy to assist you.
Your front desk employee is a very nice person, yet the personal calls, profanity, and such is very unprofessional.
Business response:
Thank you for providing your feedback and letting us know about this issue, Tara. We set a high standard for ourselves and are truly sorry to hear that the standard was not met in your interaction with us. Please contact our patient liaison at (864)448-0705, and we'll be happy to assist you.
Need more connection with doctors and when we call to speak to the director of the program a few times and never receive a call back that’s not good. This is life or death for someone like myself who takes my sobriety very serious. To this facility I’m just a number and I don’t like that.
Business response:
Thank you for providing your feedback and letting us know about this issue, Tara. We set a high standard for ourselves and are truly sorry to hear that the standard was not met in your interaction with us. Please contact our patient liaison at (864)448-0705, and we'll be happy to assist you.
The doctors listen and let you know what’s good for you and what not good for you I like crossroads clinic
On March 27 I went to my appointment and was told I had To give a Urine sample I did and when I was done I came out with my urine sample and asked the girl if she wanted it she told me no to leave it near the sink I expressed my concern because my name was not on the bottle and there were multiple other urine specimens with no names sitting on the sink also once again she told me leave it on the sink she was walking in after me to get it I had concerns about her knowing which one was mine. I was called in to see the doctor... read more
Business response:
Hello Jennifer Titus. We set a high standard for ourselves and are truly sorry to hear that the standard was not met in your interaction with us. Please contact us with any questions or concerns by calling (800) 805-6989, and we'd be happy to assist you. You can also contact our patient liaison by email on our website where you can provide contact information. Then we can reach out to you to address your concerns.
Because you sent me they’re only gave me seven days worth of medication and then they’re telling me that they don’t take my insurance there after I sent you a picture of my insurance and everything so I’m back out you some perks until I find a program
Business response:
Thank you for providing your feedback and letting us know about this issue, Tina Miller . We set a high standard for ourselves and are truly sorry to hear that the standard was not met in your interaction with us. Please contact our patient liaison at (864)448-0705, and we'd be happy to assist you.
It took me four days to get my medication and I'm using Cigna plus paying cash money. The doctor sent in by prescription two times wrong. The receptionist at Crossroads are non-professional and behave like they're in the ghetto.
Business response:
Thank you for providing your feedback and letting us know about this issue, Roberto Valdez . We set a high standard for ourselves and are truly sorry to hear that the standard was not met in your interaction with us. Please contact our patient liaison at (864)626-4420, and we'd be happy to assist you.
Frequently asked questions about Crossroads of Philadelphia - East Westmoreland Street
How is Crossroads of Philadelphia - East Westmoreland Street rated?
Crossroads of Philadelphia - East Westmoreland Street has a 4.6 star rating with 843 reviews.
When is Crossroads of Philadelphia - East Westmoreland Street open?
Crossroads of Philadelphia - East Westmoreland Street is open now. It is open 24/7.