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Crossroads of Philadelphia - East Westmoreland Street

4.6

Addiction Medicine
Philadelphia, PA

About this business

Healthcare Addiction Medicine

Location details

2317 East Westmoreland Street, Philadelphia, PA, 19134, United States

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4.6843 reviews

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RYAN B.

4 years ago

Contact me

Business response:

Good Afternoon, Thank you for contacting Crossroads Treatment Centers. We will contact you shortly. If this is an urgent inquiry, please call 800-805-6989 to speak with a patient engagement specialist. Again, thank you for reaching out.

DANIEL W.

4 years ago

They canceled my appointment for no reason . Now I have to wait another day and not have enough medicine

Business response:

Thank you for providing your feedback and letting us know about this issue, Daniel Wood . We set a high standard for ourselves and are truly sorry to hear that the standard was not met in your interaction with us. Please contact our patient liaison at (864)626-4420 and we'd be happy to assist you.

VIRGEN P.

4 years ago

I was called before & was told that since I have been subject to seeing ppl in their active addiction going there that Id have the option to do zoom especially since I've never given a positive swab and I'm an above the knee bilateral amputee. Whoever called me apparently never put any thing on record because the office refuses to give me at least every other visit on zoom. My 14 y/o daughter & or my brother have to keep seeing this as well. Clients gather up on the side of the building to actively use drugs & every single t... read more

Business response:

Thank you for providing your feedback and letting us know about this issue, Virgen Pagan . We set a high standard for ourselves and are truly sorry to hear that the standard was not met in your interaction with us. Please contact our patient liaison at (864)626-4420, and we'd be happy to assist you.

MICHAEL K.

4 years ago

Horrible service The doctor was Horrible make me waist my time comming there I needed my meds she would not fill my meds I have not been there in many months and I will never go there Again ridiculous

Business response:

Thank you for providing your feedback and letting us know about this issue, Michael Kaufmann . We set a high standard for ourselves and are truly sorry to hear that the standard was not met in your interaction with us. Please contact our patient liaison at (864)448-0705, and we'd be happy to assist you.

RAKIM B.

4 years ago

Not good will like A referral to inpatient

Business response:

Hi Rakim , thank you for submitting your review with us. We noticed that you gave us a three star rating and were wondering if you can give us any feedback to help us improve. You can email your response or contact our patient liaison at 864-626-4420. Thank you again!

GREG S.

4 years ago

My 1st in person visit i waited to see the doctor for a half hour only to be told that he had left an hour before I got there with no explanation. 2 other people were also waiting for him. Was left with no way to get prescription and had to use to keep from getting sick. Then the next day was supposed to have a tele visit and right before it was time I get a phone call saying that I have to take a 30 mile ride on bus train and subway to show my insurance card of which they already had the info for. But they held my script o... read more

Business response:

Thank you for providing your feedback and letting us know about this issue, Greg. We set a high standard for ourselves and are truly sorry to hear that the standard was not met in your interaction with us. Please contact our patient liaison at (864)626-4420, and we'd be happy to assist you.

Kristin Q.

4 years ago

Kathleen Kirk NP is uncomfortable to talk to.I’m having problems with my kidneys and I had surgery I was sick even while I was talking to her and she made it unbearable to talk to. That’s the reason why I was on the pain medication because I had kidney stones and an infection in my kidneys, bladder infection and a urinary track infection. I forgot to tell my pharmacist and my primary physician about the Klonopin because I was sick and Kathleen Kirk not directly but Indirectly called me a liar. That’s when she Imediately as... read more

Business response:

Thank you for providing your feedback and letting us know about this issue, Kristin. We set a high standard for ourselves and are truly sorry to hear that the standard was not met in your interaction with us. Please contact our patient liaison at (864)448-0705, and we'd be happy to assist you.

MARGARET C.

4 years ago

The only doctor I really like over there is Doctor sapiro he actually listens and seems to care about people he's not just there to get a check

Business response:

Thank you for providing your feedback and letting us know about this issue, Margaret. We set a high standard for ourselves and are truly sorry to hear that the standard was not met in your interaction with us. Please contact our patient liaison at (864)626-4420, and we'd be happy to assist you.

HEATHER F.

4 years ago

I have been a patient here for over a year. When the pandemic hit I was switched to telehealth appts like most members. Several months in I was told that I would have to come into the ofc for a visit for a mandatory drug test/mouth swab, which I am happy to do. Unfortunately, however, this comes at a time when the country and out area is seeing COVID-19 infection spikes that are unprecedented. I explained during several calls to the staff that because I have a rare blood disorder (compromised immune system) I didn’t feel com... read more

Business response:

Thank you for providing your feedback and letting us know about this issue, Heather. We set a high standard for ourselves and are truly sorry to hear that the standard was not met in your interaction with us. Our coordinators have tried to reach out to you and discuss your concerns, but they were unable to get in touch with you. If you are still needing assistance, please call 800-805-6989.