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DaBella
- Contractors
- Bremerton, WA
About this business
Location details
2601 Cherry Ave, Suite 304, Bremerton, WA, 98310, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
They are unprofessional. They will not stick to their contract. They will break their contract if the manager does not feel like they are getting enough money for the project. They ignore your calls. No one in the Olympia office will answer the phones. They are con artist. Beware of this company. Do not so business with these people.
They broke my front porch light did not report it to me. They did at least clean up the mess but still I'm the one that has to have a new light installed.
Business response:
"We're so sorry about that, Michael. Please enjoy that awesome new roof and let us know if you have any other questions at 844-XXXX. Thank you!"
Refuses to answer any of this info
The quality of the work and the materials was excellent. The process for getting to that point was not so much. After waiting 6 weeks for the roofing crew to do the install they didn't show up on the the scheduled day. No call, no notification. After contacting the company we were informed that they changed the install date. This happened three times. Communication is not DaBella's strong suit. If you want a high quality roof and don't mind a long wait and poor communication, this could be the company for you.... read more
Business response:
"Thank you for raising your concerns. This is great feedback that we'll use to improve on our follow up communications with homeowners. Thanks again."
First I would like to say that I can't really rate the quality of work because it hasn't started yet. I signed on May 21st 2018 and was given a "estimated" start date of June 1st 2018, it's July 10th and still no work has been started. The estimated end date for my project was 9 days ago. Also, I was told that my materials would be ordered promptly, but that didn't happen for more than two weeks. Now for their customer service, when I call in and actually get a live person and not a recording the receptio... read more
Business response:
"Hello and thank you for your feedback. We sincerely apologize for the delayed start, this is not our standard and we are very sorry for the frustration. As you know, we did have some delays regarding materials and we did not want to do you the disservice of cutting corners when the proper materials were not ready yet. Again, we are very sorry for the delays but we are glad to be able to get your siding project completed properly. If you need anything else, please give my Customer Service Manager a call on her direct line at... read more
Dabella actually did NO work on the roof. They sub contracted the job to Sky Roofing. Sky did great, but I'm sure I could have got the job done for a LOT less if I would have gone directly to Sky Roofing.I kind of feel like I got ripped off. My roof looks great and Sky cleaned everything up, but Dabella only acted as a broker, which cost me more than I needed to spend. Very disappointing...
Business response:
"Hello and thank you for your feedback. We use factory trained installers to ensure your roof is installed properly, but we offer products exclusive to us, and industry leading warranties that other companies do not offer. So you have the peace of mind of having a high quality American made roof with a lifetime warranty. We are sorry if you feel like you got ripped off, but that is not the case and you would not have received the same level of service, quality of roof, and coverage in your warranty had you gone directly thro... read more
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We went with this company because the salesman sold us a picture of high quality products and workmanship. Unfortunately for us the quality of workmanship was not present when our roof was applied. I've been waiting over a month for a finished, high-quality roof that they promised me in their sales pitch. They cut corners with their finishing details and I am now left with exposed wood next to gutters where flashing should be. This company had poor communication with not only me as their customer, but also their contrac... read more
Business response:
"Hello and thank you for bringing this to our attention. We definitely want to make sure your concerns are addressed and that you receive the best service possible, but we are not able to find you in our system with the limited information provided here on HomeAdvisor. Please call (503) 431-2814 to speak directly with my Customer Service Manager, that way we will be able to find you in our system and get this addressed. Thank you and we look forward to speaking with you." Read more
Signed the contracts and loan paperwork in September of 2017. STILL waiting for the job to be complete. Windows took forever to arrive and one had a broken glass. Windows did not have the full screen that I paid for. Broken glass replaced finally last week. Still waiting on the screens. Yup 1 FEBUARY 2018! REVE is a organization that sub-contacts everything out to local contractors. REVE communication to said contractors appears to be just as bad as their communication to the customer. Initial the window and roof sales peopl... read more
Frequently asked questions about DaBella
How is DaBella rated?
DaBella has a 4.5 star rating with 1,291 reviews.
When is DaBella open?
DaBella is open now. It will close at 5:00 p.m.