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DaBella
- Contractors
- Bremerton, WA
About this business
Location details
2601 Cherry Ave, Suite 304, Bremerton, WA, 98310, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Get other estimates first! High pressure sales tactic used (fell for it), a second estimate after signing with DaBella, was 30% less than my cost using the same product, warranty etc., a difference of $4,200. I also have tar stains on my siding from the roof removal that I will need to remove, plus I spent a couple hours cleaning up roof staples from my driveway and street so my neighbors and myself wouldn't get flat tires; these were supposed to be collected by the contractor with a magnet.
Essentially Reve sold me a roof. That is all they did. They hire out sub-contractors at a cheap price to actually do the job. It cost me 15,000 for a roof that should have only cost 8500.00. led us to believe that they had there own crews. Had numerous issues with project and never saw another representative from there company until it was time to get paid. I Will not recommend to anyone.
THEY WERE UNORGANIZED AND UNRESPONSIVE TO INQUIRES . It took a number of phone calls to finally just to get them to acknowledge that they had my job. After over four weeks the got around to measuring the roof after my demanding the do something.
Business response:
"Congratulations on your brand new roof! While we apologize for the frustration you had with our standard operating procedures, please be assured that our procedures are in place to best serve our customers. At the time of your initial call, your contract had not yet been released to the production department, and therefore they did not have record of it at the time. And as our install team were calling the "best number to call" as requested on the contract, they had been speaking to your spouse with the updates. Also, as yo... read more
The Company phone system need works hard to get hold of a person
Business response:
"Thank you for the 4 star review and we are pleased to know you're satisfied with your completed window project. However we sincerely apologize for any inconvenience if our phone system seemed troubling. At your convenience, you can always reach us at our other number toll free at (877)744-3064 for all your customer needs. Thank you - Quality Control | Rêve Exteriors LLC" Read more
I think the price was high and their meeting for an estimate was very long.
Business response:
"Thank you for the review and for the opportunity to have met with you. On every consultation we do present our fair market asking price that we do not and will not apologize for on the quality products and warranties we offer, as we do not provide products typically used for short term investments or flipping homes. We also understand that our estimates do take longer than most. We want all of our customers to have a great experience and the opportunity to learn more about our company, the differences we provide, along with... read more
Salesman Monty was a great guy and took his time to talk with us. Salesman Steve is NOT welcomed at our home he is rude and very pushy trying to get us to sign up for work to be done on our home
What initially we thought was a great company has now turned into a nightmare. I was willing to overlook the fact that they left a mess behind when they were done but they incorrectly installed the roofing around our skylight wrong which led to a leak and interior damage. Their "fix" was to slop on some black tarry looking substance very sloppily and have refused to acknowledge that anything needs to be done about the interior damage the leak caused. The battle continues...
Business response:
"Thank you for your patience as we are working toward a resolution as quickly as possible to satisfy you, our valued customer. - Quality Control | Rêve Exteriors LLC"
Had a terrible experience with this company. Promised top tier service had 4 to 5 skipped and cancelled appointments, unwanted changes to materials, charging for replacement materials ludicrously higher (charging tongue and groove instead of plywood price). Not pleased with them at all.
Business response:
"Hello Aaron, It is with great concern that I address the incident you experienced with our company back in April 2015 during the installation process as outlined in your review, as we do not get feedback of this nature very often. Our company values all of our customers and any feedback that is provided. We sincerely apologize for any inconvenience this may have caused. We still stand by our apology and we had taken all the necessary steps with the installer back in April 2015 when we did your roofing project to make sure t... read more
Make sure to get other bids first. Huge BS factor, high pressure sales. We were told other roofers were 7 months out and DaBella was a month out. The roofers were here in 2 weeks. Very good. We Were told the job would be monitored by DaBella, it wasn't. We paid top dollar and expected the company would provide quality. The two roofers did speak English pretty good and were hard working. The day after the job was done a rep from DaBella called to say she was picking up the check. We told her we had a couple of issues we ... read more
Business response:
"Hello Gary, We take all reviews and feedback very seriously, especially our President, and we want to sincerely apologize for the experience you had after the roofing project, as well as for the misunderstanding our sales rep caused regarding what would happen during the roofing project. Unfortunately it is not possible at this time to have a representative on every job site at all times, but please be assured you received a high quality roof with an unbeatable warranty that is triple backed. If you still have any questions... read more
Frequently asked questions about DaBella
How is DaBella rated?
DaBella has a 4.5 star rating with 1,291 reviews.
When is DaBella open?
DaBella is open now. It will close at 5:00 p.m.