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14750 Preston Rd., Dallas, TX, 75254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 10:45 p.m. | |
| Tue | 10:30 a.m. to 10:45 p.m. | |
| Wed | 10:30 a.m. to 10:45 p.m. | |
| Thu | 10:30 a.m. to 10:45 p.m. | |
| Fri | 10:30 a.m. to 10:45 p.m. | |
| Sat | 10:30 a.m. to 10:45 p.m. | |
| Sun | 10:30 a.m. to 10:45 p.m. |
Bad service horrible chicken was not impressed thought it would be better was not even better than Tyson chicken from Walmart.
Business response:
I am so sorry that you didn't enjoy your meal! We certainly strive to ensure every guest loves their experience with us. I would love to know a little more about your experience, and hopefully get a second opportunity to impress! Would you be willing to connect with us at https://tellusdirect.com/dhc so we can make this up to you? -Julie
I have eaten there with my husband at several locations and was shocked by the prices and food portion for each Combo. For 9.99 you get 1 tender with fries and drink?? No thank you, everyone should go to the West Plano location where they have 2 Tenders with fries for 11.99
Business response:
We hate to hear that our guests were not satisfied. We would really like a chance to change your mind. If you have a minute, please reach out to us at https://tellusdirect.com/dhc
Food was great my only complain is the food prices, for 1 tender, fries and a drink is 9.99??? Doesn't make sense, also the one in west Plano has 2 tender fries for 11.99. Food is great but just go to the one in west Plano for a bigger bang for your buck.
Business response:
Oh no! We're very sorry we let you down. We would like to make this right. Would you be willing to connect with us at https://tellusdirect.com/dhc so we can get a second chance to impress you? -Julie
My stars remain the same. The bites were okay. The chicken strip was good but the prices increased drastically. One strip and fries is $10.00.
Business response:
Hey Lawrencia, Thank you! We'd love another shot at earning that 5th star, please connect with us at tellusdirect.com/dhc -Julie
Worst customer service. Cashier forgot to charger me for a slice of cheese so when my food came out they held it untill I paid the 53 cents. And on top of that there wasn't any cheese on the sandwich instead they put chesse sauce on the side and took it off my tray. Definitely need a better way to handle situations.
Business response:
We're very sorry for letting you down. We will look to improve so that we can provide a better experience for you the next time. Please connect with us at https://tellusdirect.com/dhc -Julie
This young lady just empty the trash can tied the bag up proceeded to put the hot sticker on my boxes of food grabbed paper towels and bagged my food up. I told her I just watched you empty the trash and you went straight to bag the food up she said" ooookkk" Like are you kidding me that was wild she didn't see nothing wrong with that. I would like to add that the review is about the service. The food was freshly cooked even though they were about to close. So I appreciate that part. The manger did compensate after my review... read more
Business response:
I am so sorry that you didn't enjoy your meal! We certainly strive to ensure every guest loves their experience with us. I would love to know a little more about your experience, and hopefully get a second opportunity to impress! Would you be willing to connect with us at https://tellusdirect.com/dhc so we can make this up to you? -Julie
This is only a customer service review... I'm not asking for a red carpet, welcome, but the girl in the drive-through window did not speak, only gave me my total for the order, and ultimately handed me my food... No, thank you, no have a nice evening, nothing...
Business response:
We'd really love a second chance to earn those 3 extra stars. If you have a few extra seconds, would you mind connecting with us at https://tellusdirect.com/dhc? -Julie
This ain't it. Dave's Hot Chicken looks amazing in pictures but left us very underwhelmed. Not sure if we went on an off day.. The chicken wasn't very juicy or tender. Flavor was also a let down. Fries were ok. Mac n cheese was watery? See the picture for reference. It was more like cheese noodle soup.
Business response:
We would like to make this right. Would you be willing to connect with us at https://tellusdirect.com/dhc so we can get a second chance to impress you? -Julie
Price point is too high for what you get. Two strips and cheese fries were $15. That did not include a drink. And they barely drizzled any cheese on the fries, which were mediocre. They're clearly cost cutting. Could not taste the cheese and should've just gotten it without. The chicken was pretty good but too many other food options out there for better value.
Business response:
Oh no! We're very sorry we let you down. We would like to make this right. Would you be willing to connect with us at https://tellusdirect.com/dhc so we can get a second chance to impress you? -Julie
Dave's Hot Chicken has a 4.8 star rating with 5,895 reviews.
Dave's Hot Chicken is open now. It will close at 10:45 p.m.