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14750 Preston Rd., Dallas, TX, 75254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 10:45 p.m. | |
| Tue | 10:30 a.m. to 10:45 p.m. | |
| Wed | 10:30 a.m. to 10:45 p.m. | |
| Thu | 10:30 a.m. to 10:45 p.m. | |
| Fri | 10:30 a.m. to 10:45 p.m. | |
| Sat | 10:30 a.m. to 10:45 p.m. | |
| Sun | 10:30 a.m. to 10:45 p.m. |
Worst customer service. Cashier forgot to charger me for a slice of cheese so when my food came out they held it untill I paid the 53 cents. And on top of that there wasn't any cheese on the sandwich instead they put chesse sauce on the side and took it off my tray. Definitely need a better way to handle situations.
Business response:
We're very sorry for letting you down. We will look to improve so that we can provide a better experience for you the next time. Please connect with us at https://tellusdirect.com/dhc -Julie
This young lady just empty the trash can tied the bag up proceeded to put the hot sticker on my boxes of food grabbed paper towels and bagged my food up. I told her I just watched you empty the trash and you went straight to bag the food up she said" ooookkk" Like are you kidding me that was wild she didn't see nothing wrong with that. I would like to add that the review is about the service. The food was freshly cooked even though they were about to close. So I appreciate that part. The manger did compensate after my review... read more
Business response:
I am so sorry that you didn't enjoy your meal! We certainly strive to ensure every guest loves their experience with us. I would love to know a little more about your experience, and hopefully get a second opportunity to impress! Would you be willing to connect with us at https://tellusdirect.com/dhc so we can make this up to you? -Julie
This is only a customer service review... I'm not asking for a red carpet, welcome, but the girl in the drive-through window did not speak, only gave me my total for the order, and ultimately handed me my food... No, thank you, no have a nice evening, nothing...
Business response:
We'd really love a second chance to earn those 3 extra stars. If you have a few extra seconds, would you mind connecting with us at https://tellusdirect.com/dhc? -Julie
This ain't it. Dave's Hot Chicken looks amazing in pictures but left us very underwhelmed. Not sure if we went on an off day.. The chicken wasn't very juicy or tender. Flavor was also a let down. Fries were ok. Mac n cheese was watery? See the picture for reference. It was more like cheese noodle soup.
Business response:
We would like to make this right. Would you be willing to connect with us at https://tellusdirect.com/dhc so we can get a second chance to impress you? -Julie
Price point is too high for what you get. Two strips and cheese fries were $15. That did not include a drink. And they barely drizzled any cheese on the fries, which were mediocre. They're clearly cost cutting. Could not taste the cheese and should've just gotten it without. The chicken was pretty good but too many other food options out there for better value.
Business response:
Oh no! We're very sorry we let you down. We would like to make this right. Would you be willing to connect with us at https://tellusdirect.com/dhc so we can get a second chance to impress you? -Julie
this was my first time at dhc, as i was waiting for my food, lonnie was in the corner behind the register blowing his nose, yuck!!! omg!!! can you believe he didnt even wash his hands as the sink was right behind him, he immediately started filling door dash, other to go and dine in ordets with those filthy snotty hands :/ :/ :/ i almost asked for a refund, as i was mortified, i stood near the register waiting for my food, i decided to tell crystal what i seen, she spoke to him and he finally washed his hands :/ :/ :/ by tha... read more
Business response:
I am so sorry that you didn't enjoy your meal! We certainly strive to ensure every guest loves their experience with us. I would love to know a little more about your experience, and hopefully get a second opportunity to impress! Would you be willing to connect with us at https://tellusdirect.com/dhc so we can make this up to you? -Julie
Do not be a fool. Do not read "sliders" and think its the size of Hawaiian roll sliders The sliders are full size chicken sandwiches. So this is your first warning. Also, do not be brave and get anything above Hot. Your butthole will feel like the devil is exiting through it later on. The heat is severe. Again, here is your second warning. The portions are huge. The flavor of the chicken tenders, which by the way, a ginormous, are delicious and anything above hot will burn your insides. In fact, HOT can also be too hot som... read more
This shit is hot garbage!!! No flavor and its 17 bucks for 2 measly tenders and a small ass drink. 0/10
Business response:
Hey Jose, I am so sorry that you didn't enjoy your meal! We certainly strive to ensure every guest loves their experience with us. I would love to know a little more about your experience, and hopefully get a second opportunity to impress! Would you be willing to connect with us at https://tellusdirect.com/dhc so we can make this up to you? -Julie
I went here because it's all over TikTok. I wanted to see what the hype was about..... Absolutely not!!!!!! Do not stop here.... I went twice and both times the food was nasty !!!!!
Business response:
Hey Desi, I am so sorry that you didn't enjoy your meal! We certainly strive to ensure every guest loves their experience with us. I would love to know a little more about your experience, and hopefully get a second opportunity to impress! Would you be willing to connect with us at https://tellusdirect.com/dhc so we can make this up to you? -Julie
Dave's Hot Chicken has a 4.8 star rating with 5,138 reviews.
Dave's Hot Chicken is open now. It will close at 10:45 p.m.