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Dave's Hot Chicken

4.4

About this business

Location details

118 E El Camino Real, Sunnyvale, CA, 94087, United States

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WeekdayScheduleStatus
Mon10:30 a.m. to Midnight
Tue10:30 a.m. to Midnight
Wed10:30 a.m. to Midnight
Thu10:30 a.m. to Midnight
Fri10:30 a.m. to Midnight
Sat10:30 a.m. to Midnight
Sun10:30 a.m. to Midnight
4.4829 reviews
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Shells A.'s profile image
Shells A. 
rating
2 months ago

This chain may have been bought by the same folks that own Subway so not sure if it's still Muslim owned. There are better Muslim owned halal chicken options in our area. We prefer to support them. 

Business response:

We appreciate you sharing your feedback as it helps us learn how to improve. We want another chance to hopefully WOW you. Please connect with us at dhcfeedback.com. 

Christopher B.'s profile image
Christopher B. 
rating
2 months ago

The pick up window idea is literally the worst feature I've seen in fast food. You are at a complete disadvantage when you have to stand outside and the workers are attending to the people inside, those they see directly in front of the register. We are routinely waiting for 5+ minutes to even be recognized, and we often have to knock on the window several times before they hear / acknowledge us. While better training or staffing might help, what's really broke is the model. I'd love to hear from a manager to understan... read more

Business response:

Apologies for any disappointment caused during your visit. We'd love to make it right. Please visit dhcfeedback.com to share your concerns and help us improve. Thank you. 

Mimi L.'s profile image
Mimi L. 
rating
3 months ago

They cheated us on the tip amount. My husband chose 10% tip on the pay machine; however, the receipt showed 20% tip being chosen and paid. Not sure if something's wrong with their cash registry system. We let it go. That being said, I am not happy being swindled without consent and considered such an act dishonesty. I don't support unethical business. They should refund us the entire gratuity money because stealing is uncool! Since when does a fast food chain with zero service charge 20% tip in the sneaky way? Short-sighted... read more

Business response:

We strive to provide our guests with the best possible dining experience and it is disappointing to hear that we fell short during your visit. We hope you will consider giving us another opportunity to exceed your expectations. Please reach out at dhcfeedback.com and we will make this right 

Sam R.'s profile image
Sam R. 
rating
3 months ago

Food was cold and the sauce they gave me bearly had anything in it which is rlly annoying! 

Business response:

Thank you for taking the time to share your feedback regarding your recent visit to Dave's Hot Chicken. We apologize for any inconvenience or dissatisfaction you may have encountered. Your satisfaction is our top priority, and we would appreciate the chance to make things right. Please visit dhcfeedback.com so we can better understand your concerns and work towards earning those extra stars. We appreciate your support! 

Antonio T.'s profile image
Antonio T. 
rating
3 months ago

They straight up forgot my order for 30 minutes when the ticket was right in front of them. It wasn't even a busy night, when I walked to the counter to check the lady just said they'll work on it but then kept calling up orders after me. We had to walk over to the counter and ask them a second time for the meal to be made. 

Business response:

We're sorry we didn't meet your expectations. Help us improve and earn those extra stars. Share your concerns at dhcfeedback.com. Thank you. 

M N.'s profile image
M N. 
rating
7 months ago

Bad service...chicken taste bland..ambiance dirty and very uncomfortable and music too loud 

Business response:

We're very sorry for letting you down. We will look to improve so that we can provide a better experience for you the next time. Please connect with us at https://tellusdirect.com/dhc for a second chance to hopefully WOW you 

Jenny T.'s profile image
Jenny T. 
rating
7 months ago

Came inside to order because their website wasn't working despite having "successfully" used apple pay as an option. That said, I thought going in to order would mean that it will come out crispy & fresh so I didn't mind. I opened the box right after ordering so I could eat in my car. I've had Dave's hot chicken in Vegas before so when I saw that there was one in Sunnyvale I was so excited. To my disappointment, service was forceful & the staff member just looked annoyed the entire time. Twice she told me her name and said... read more

Business response:

We sincerely apologize for any disappointment you may have experienced during your visit to Dave's Hot Chicken. We strive to provide exceptional service, and it is disheartening to hear that we fell short of your expectations. We would love the opportunity to make things right and earn your trust back. Please visit www.tellusdirect.com/DHC so we can address your concerns directly. Thank you for bringing this to our attention. 

Roy T.'s profile image
Roy T. 
rating
a year ago

Friendly staff, quick and responsive (2 stars) Chicken flavor is just 0 stars, the seasoning is bland, Ive tried different heat levels and all the same just not good, like really not good at all. Again, the staff, and ambiance is very clean and friendly. The food from this franchise is just really bad compared to the numerous options in our area. 

Business response:

We're truly sorry to see that we didn't live up to expectations. We're hoping for a chance to make it up to you. Would you mind reaching out to us at http://dhcfeedback.com? We're looking forward to the opportunity to turn your experience around 

Roy T.'s profile image
Roy T. 
rating
a year ago

Friendly staff, quick and responsive (2 stars) Chicken flavor is just 0 stars, the seasoning is bland, Ive tried different heat levels and all the same just not good, like really not good at all. Again, the staff, and ambiance is very clean and friendly. The food from this franchise is just really bad compared to the numerous options in our area. 

Business response:

We're truly sorry to see that we didn't live up to expectations. We're hoping for a chance to make it up to you. Would you mind reaching out to us at http://dhcfeedback.com? We're looking forward to the opportunity to turn your experience around 

Frequently asked questions about Dave's Hot Chicken

How is Dave's Hot Chicken rated?

Dave's Hot Chicken has a 4.4 star rating with 829 reviews. 

When is Dave's Hot Chicken open?

Dave's Hot Chicken is open now. It will close tomorrow at 12:00 a.m.