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Dave's Hot Chicken

4.6

About this business

Location details

5251 Prospect Road, San Jose, CA, 95129, United States

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WeekdayScheduleStatus
Mon10:30 a.m. to Midnight
Tue10:30 a.m. to Midnight
Wed10:30 a.m. to Midnight
Thu10:30 a.m. to Midnight
Fri10:30 a.m. to Midnight
Sat10:30 a.m. to Midnight
Sun10:30 a.m. to Midnight
4.6409 reviews
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Deanna L.'s profile image
Deanna L. 
rating
a year ago

I do not recommend this location. We are fans of Dave's Hot Chicken, so this should have been an easy rating. However, I have been here three times, and the customer service has consistently been horrible. The front staff needs training in communicating with customers. The only reason I gave two stars instead of one was because a manager gave me decent service. My advice - go to the Sunnyvale location. 

Business response:

We're truly sorry to see that we didn't live up to expectations. We're hoping for a chance to make it up to you. Would you mind reaching out to us at http://dhcfeedback.com? We're looking forward to the opportunity to turn your experience around 

Lilian L.'s profile image
Lilian L. 
rating
a year ago

This place definitely needs to retrain their staff on double checking to go orders If restaurants plan to be THIS bad with DoorDash orders... just don't bother with it 

Business response:

I’m sorry to hear that your experience wasn’t as expected. We aim to provide excellent service, and it sounds like we missed the mark. Please contact us directly at http://dhcfeedback.com so we can address your concerns and ensure this doesn’t happen again. 

Victoria G.'s profile image
Victoria G. 
rating
a year ago

Great place to go if you like being ignored and eating dusty flavorless overpriced chicken. The sliders were just ok but the tenders were like taking a bite out of a seasoning packet with surprisingly no flavor. 

Business response:

Thank you for bringing this to our attention. We’re very sorry your experience didn’t match your expectations. Please help us improve by providing more details at tellusdirect.com/dhc. We would like to make things right if you give us another chance. 

Alan G.'s profile image
Alan G. 
rating
a year ago

It was our first time at Dave's hot chicken. We came in optimistic because it was recommended to us by one of our best friends. The menu looks good. We placed our order. Our total with tip was $57.38, we received neither a receipt or a pager to let us know when our food was ready. Our friend ordered before us and logically he received his food first, after 25 minutes of waiting I decided to go up to the counter and ask. What they told me was, the order did not process through their system. The ticket did not print out in the... read more

Business response:

Thanks for bringing this to our attention. It’s clear we need to do better. If you could get in touch with us at http://tellusdirect.com/dhc, we'd welcome the chance to make it up to you. 

Richard B.'s profile image
Richard B. 
rating
a year ago

Too limiting in their offerings... Not much for service - choose, pay, pickup, etc. Chicken tenders were quite large and tender (good), very hot was, well, very hot and one dimensional. My biggest complaint was that the menu was so limited. Chicken, chicken, chicken made the same way and offered with sliced bread or on a bun; the only veggies were pickles and kale slaw. 

Business response:

We're truly sorry to see that we didn't live up to expectations. We're hoping for a chance to make it up to you. Would you mind reaching out to us at http://tellusdirect.com/dhc? We're looking forward to the opportunity to turn your experience around 

Jonahann R.'s profile image
Jonahann R. 
rating
a year ago

This is by far the worst dave's hot chicken location I've ever been in. When I was ordering I'm pretty sure that the guy heard mild and hot because he repeated what I ordered but when they gave me my order, it was both hot. I was going to ask them to change it but the workers were so rude, literally staring into my soul like whattt?!? The place is so dirty. Their soda's are straight up carbonated water, not even bothering to check it out and pour some syrup. I do not recommend going to this location. 

Business response:

We’re sorry to hear about your negative experience. This is not reflective of our usual standards, and we want to make it right. Please contact us at tellusdirect.com/dhc so we can resolve this matter promptly. 

Naoki H.'s profile image
Naoki H. 
rating
a year ago

Just tried them for the first time. Well, the Hot chicken was fire but the signature chicken sandwich? What a joke. It came with a few sad shreds of cabbage --- wow, no coleslaw? Who does that? They should "fire" the kitchen and retrain them right away. Nope, I won't come back. 

Business response:

We're truly sorry to see that we didn't live up to expectations. We're hoping for a chance to make it up to you. Would you mind reaching out to us at http://tellusdirect.com/dhc? We're looking forward to the opportunity to turn your experience around 

T R.'s profile image
T R. 
rating
a year ago

I thought the service could have been better at this location and the food was horrible! 

Business response:

Yikes, that’s not good. We definitely want to sort this out for you. Can you drop us a line at http://tellusdirect.com/dhc? Let’s get this turned around 

Fabiola S.'s profile image
Fabiola S. 
rating
a year ago

Not worth it. The milkshakes were wayyy to watered down. Once i requested a refund i got attitude from the cashier name Anthony. The chicken and fries were dry and not made to order. Im better off going to Krispy krunchy chicken. 

Business response:

Hey there, sorry to hear things didn’t go as expected. We’d love a chance to fix that. Mind giving us a shout at http://tellusdirect.com/dhc? We’re here to help! 

Frequently asked questions about Dave's Hot Chicken

How is Dave's Hot Chicken rated?

Dave's Hot Chicken has a 4.6 star rating with 409 reviews. 

When is Dave's Hot Chicken open?

Dave's Hot Chicken is closed now. It will open at 10:30 a.m.