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Dave's Hot Chicken
- Chicken Shop
- Richmond, VA
About this business
Location details
11525 W. Broad St, Richmond, VA, 23233, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 11:00 a.m. to 11:00 p.m. |
Service is slow, prices are ridiculously high and the decor consists of lawn furniture. No effort was to make this restaurant inviting.
Business response:
We sincerely apologize for any disappointment you may have experienced during your visit to Dave's Hot Chicken. We strive to provide exceptional service, and it is disheartening to hear that we fell short of your expectations. We would love the opportunity to make things right and earn your trust back. Please visit www.tellusdirect.com/DHC so we can address your concerns directly. Thank you for bringing this to our attention.
A Serious Wake-Up Call for the Owners I honestly don't see how this place will survive with the level of customer service (or lack thereof) I experienced today. I arrived at 12:39 PM, placed my order, and didn't receive my food until 1:40 PM--over an hour later for something as basic as chicken and fries. Absolutely RIDICULOUS. At no point was I informed that wait times could exceed an hour. As I looked around, nearly every table was empty--not of people, but of food. What exactly is the hold-up? This isn't Thanksgiving di... read more
Business response:
We're very sorry for letting you down. We will look to improve so that we can provide a better experience for you the next time. Please connect with us at https://tellusdirect.com/dhc for a second chance to hopefully WOW you
Absolutely Appalling Experience - Avoid This Location My family and I had an absolutely terrible experience at Dave's Hot Chicken on West Broad Street, and I feel compelled to warn others. This establishment is a complete disaster when it comes to service and management. We placed our order at 5:52 PM and were quoted a 30-minute wait. Instead, we waited an unbelievable 65 minutes before finally receiving our food--and when it arrived, the order was completely wrong. I had ordered a box of chicken sliders: 2 medium for myse... read more
Business response:
We strive to provide our guests with the best possible dining experience and it is disappointing to hear that we fell short during your visit. We hope you will consider giving us another opportunity to exceed your expectations. Please reach out at https://tellusdirect.com/dhc and we will make this right
Try to give this place a second chance, and it was even worse than the first time my chicken was not cooked very gross
Business response:
Sorry to hear about your experience. Please share more details at dhcfeedback.com—we’d like to look into this and make things right.
Do not waste your time or money. Very mediocre chicken with small sized fries. The white bread that comes with the tenders probably came from a grocery store nothing good about that, and a drink is NOT included in the meal. Super expensive for a mediocre meal. Music is extremely loud. Also, no option to bypass tip for the person ringing up your meal... you just have to type in $0.00. Go somewhere else for chicken! No ranch either. What kind of chicken place doesn't have ranch?
Business response:
Sorry we didn’t impress you. We’d like to know more at dhcfeedback.com—your feedback helps us improve.
Took 50 minutes and 2 requests to 'see our receipt' from online order to finally getting served. We barely even got a 'sorry for the delay'. First impressions are that we should never go to this place again.
Business response:
Sorry about the long wait and lack of communication. Please reach out at dhcfeedback.com so we can address this with the team.
Waited almost an hour to get our food. I cannot fathom the inefficiency of it!! The employees were friendly but obviously had major training deficits. Food was meh and not worth the wait. I will stick with Chick-Fil-A from now on.
Business response:
Sorry for the long wait and disappointing experience. Please let us know more at dhcfeedback.com—we’d love to do better.
Chicken is overrated and waaaay over seasoned. Tastes like you're biting into straight chili powder. Dip is a simple ketchup and mayo mixture. Fries are crunchy and seasoned. Atmosphere and customer service is great.
Business response:
Sorry our seasoning didn’t hit the mark for you, Erin. We appreciate the feedback and hope you’ll give us another try!
Took an hour to get my food. People who ordered after me had gotten their food and left . Customer service is non existent. Food wasn't that great . 1st and last time going .
Business response:
Sorry to hear about your experience with the long wait and poor service. That’s not how we want you to feel. Please reach out to dhcfeedback.com so we can learn more and try to make it right.
Frequently asked questions about Dave's Hot Chicken
How is Dave's Hot Chicken rated?
Dave's Hot Chicken has a 4.4 star rating with 801 reviews.
When is Dave's Hot Chicken open?
Dave's Hot Chicken is closed now. It will open at 11:00 a.m.