Dave's Hot Chicken 's cover image
Claimed

This profile has been claimed by the business owner or representative.

Dave's Hot Chicken

4.3

About this business

Location details

11525 W. Broad St, Richmond, VA, 23233, United States

Get directions
WeekdayScheduleStatus
Mon11:00 a.m. to 11:00 p.m.
Tue11:00 a.m. to 11:00 p.m.
Wed11:00 a.m. to 11:00 p.m.
Thu11:00 a.m. to 11:00 p.m.
Fri11:00 a.m. to Midnight
Sat11:00 a.m. to Midnight
Sun11:00 a.m. to 11:00 p.m.
4.3697 reviews
Select a rating
Karen B.'s profile image
Karen B. 
rating
9 months ago

Fast food chicken tenders. Nothing more, nothing less so don't come expecting a lot of choices. The 3 of us ordered the tender and slider combo and a side of the Top Loaded fries. Everything was cooked well. Chicken was tender and juicy on the inside and crunchy on the outside. Fries were crisp. We all got the Medium Heat chicken. It is not a sauce, more of a dry rub. We all liked it. Not too hot and when you first bite into it, a little hint of sweet. It was crowded but we only waited about 15 minutes. Not a lot of... read more

Business response:

Thanks for the detailed feedback! We're happy to hear you enjoyed the food, especially the tender and juicy chicken with that perfect crunch. It's great to know that the Medium Heat rub hit the spot for all of you! We appreciate you mentioning the service, cleanliness, and overall vibe of the place. Looking forward to having you back again soon! 

Tee B.'s profile image
Tee B. 
rating
9 months ago

within the opening month lol but here's the review of @daveshotchicken #vibe: 5/5 the venue is very catchy, bright signs, well lit and inviting! The space was clean and trendy! #customerservice: 10/5 the cashiers and team lead worked well under the pressure of the new opening crowd, the all provided amazing customer interaction and were helpful navigating thru the menu. There was a wait but it was manageable! #thefood: Dave's Combo #1 (2 tenders, white bread, pickles and sauce: Mimi rates a 4/5 lil mild and mild) Dave's Com... read more

Business response:

Love the energy you brought with this review! So glad you enjoyed the vibes and our team’s hustle. We’ll keep that 10/5 customer service going strong for your next visit! 

Yvonne M.'s profile image
Yvonne M. 
rating
9 months ago

This is their opening weekend and there was a line out the door. No parking, I almost gave up . I turned around and came back and waited for a parking spot and I am glad I did. The line went through pretty quickly, faster than I thought it would honestly. Once we got to the register, the cashier was very friendly, and gave us the run down. We got the $9.99 slider and fries. Next we had to choose the heat level. I did mild, and my daughter did medium. Mild was just enough to kick that it wasn't too hot for me. They also have ... read more

Business response:

So happy you stuck it out for parking and gave us a try! Love that you and your daughter enjoyed your sliders and that honey sauce combo. Can’t wait to spice things up for you again soon! 

Connor V.'s profile image
Connor V. 
rating
2 months ago

So terribly slow. Horrible system, lady left a line of people waiting for 20min just to order. Then I sat and waited for another half hour. My friend and I ordered together, and for some reason she got hers after the half hour and then I continued to wait while other people who ordered after got their food. So slow I will never think to stop here again. 

Business response:

We're sorry we didn't meet your expectations. Help us improve and earn those extra stars. Share your concerns at dhcfeedback.com. Thank you. 

Phillip B.'s profile image
Phillip B. 
rating
2 months ago

Poor management, orders sit behind the counter getting cold because they only have one employee behind the counter who's taking orders. 

Business response:

Oh no! We're very sorry we let you down. We would like to make this right. Would you be willing to connect with us at dhcfeedback.com so we can get a second chance to impress you? 

Takara R.'s profile image
Takara R. 
rating
3 months ago

So we stopped by visiting from Hampton, on a Saturday evening around 6. Most of the tables weren't eating any food and the order line was getting long. Food orders were coming out slow. It took a good 30min for out food to come out. It was ok, it wasn't worth the long wait. It was really loud in there, not enough indoor seating for the amount of people ordering, people started sitting out on the back patio but it tried to rain earlier so those seats were wet. As we left we really didn't have anywhere to put our trash cuz one... read more

Business response:

We strive to provide our guests with the best possible dining experience and it is disappointing to hear that we fell short during your visit. We hope you will consider giving us another opportunity to exceed your expectations. Please reach out at dhcfeedback.com and we will make this right 

Mike P.'s profile image
Mike P. 
rating
5 months ago

25 minute wait? But no line at the counter... Next time please tell us when we order! 

Business response:

Apologies for any disappointment caused during your visit. We'd love to make it right. Please visit www.tellusdirect.com/DHC to share your concerns and help us improve. Thank you. 

C C.'s profile image
C C. 
rating
6 months ago

Service is slow, prices are ridiculously high and the decor consists of lawn furniture. No effort was to make this restaurant inviting. 

Business response:

We sincerely apologize for any disappointment you may have experienced during your visit to Dave's Hot Chicken. We strive to provide exceptional service, and it is disheartening to hear that we fell short of your expectations. We would love the opportunity to make things right and earn your trust back. Please visit www.tellusdirect.com/DHC so we can address your concerns directly. Thank you for bringing this to our attention. 

Leslyn S.'s profile image
Leslyn S. 
rating
6 months ago

A Serious Wake-Up Call for the Owners I honestly don't see how this place will survive with the level of customer service (or lack thereof) I experienced today. I arrived at 12:39 PM, placed my order, and didn't receive my food until 1:40 PM--over an hour later for something as basic as chicken and fries. Absolutely RIDICULOUS. At no point was I informed that wait times could exceed an hour. As I looked around, nearly every table was empty--not of people, but of food. What exactly is the hold-up? This isn't Thanksgiving di... read more

Business response:

We're very sorry for letting you down. We will look to improve so that we can provide a better experience for you the next time. Please connect with us at https://tellusdirect.com/dhc for a second chance to hopefully WOW you 

Frequently asked questions about Dave's Hot Chicken

How is Dave's Hot Chicken rated?

Dave's Hot Chicken has a 4.3 star rating with 697 reviews. 

When is Dave's Hot Chicken open?

Dave's Hot Chicken is open now. It will close at 11:00 p.m.