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Dave's Hot Chicken

4.6

About this business

Location details

10261 River Marsh Dr., Suite 137, Jacksonville, FL, 32246, United States

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WeekdayScheduleStatus
Mon11:00 a.m. to 11:00 p.m.
Tue11:00 a.m. to 11:00 p.m.
Wed11:00 a.m. to 11:00 p.m.
Thu11:00 a.m. to 11:00 p.m.
Fri11:00 a.m. to Midnight
Sat11:00 a.m. to Midnight
Sun11:00 a.m. to 11:00 p.m.
4.61,556 reviews
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Craig Lisa Christian B.'s profile image
Craig Lisa Christian B. 
rating
4 weeks ago

$40.00 mess! Used the kiosk to order pretty simple. Dining room was clean. Excited to try, let down. Son took me to lunch. 2 menu items. Trio 1) mozzarella could not get the under cooked hush puppy taste out of my teeth. 2) the sliders were ok but tiny pieces of chicken. Cole slaw was good on them 3) Chicken bites burnt taste. Next item was 2 strip meal. Completely burnt chicken. Taste was awful. Fries were good. Stack of pickles were good. Then the sauces. Not great hot sauces used. Dates on sauces may have been expired. Ma... read more

Business response:

We're sorry for falling short of your expectations. Your satisfaction is important to us. Let's make it right at dhcfeedback.com. Thank you. 

Sandra W.'s profile image
Sandra W. 
rating
a month ago

Here's a clearer, grammatically polished version of your review: Hot Dave's Chicken at the Jacksonville Town Center location was a disappointment. My husband ordered the Hot Mozz Sandwich and waited over 20 minutes for it. He was really excited to try it because the pictures made it look amazing, but the sandwich was served cold. There was no gooey cheese pull like advertised--just cold mozzarella--which was a huge letdown. After waiting that long, we expected a fresh, hot sandwich. It seems like they put a lot of effort i... read more

Business response:

We're very sorry for letting you down. We will look to improve so that we can provide a better experience for you the next time. Please connect with us at dhcfeedback.com for a second chance to hopefully WOW you 

N N.'s profile image
N N. 
rating
3 months ago

I went to the location at River City in Jacksonville, Florida and I was so disappointed. I ordered my food and was waiting in the drive thru and no one was able to complete my order even though I kept saying 'hello'. After we made it up to the front to pay, there was no order ready. The co-worker and manager was there talking and not paying attention to me. I proceed to explain my situation but instead the manager told us that we need to join the line again. I will not be buying anymore food there. I rate them, not eve... read more

Business response:

We sincerely apologize for any disappointment you may have experienced during your visit to Dave's Hot Chicken. We strive to provide exceptional service, and it is disheartening to hear that we fell short of your expectations. We would love the opportunity to make things right and earn your trust back. Please visit dhcfeedback.com so we can address your concerns directly. Thank you for bringing this to our attention. 

Don R.'s profile image
Don R. 
rating
3 months ago

Awful, inedible, crap. Nothing crunchy, just a mouth full of raw spices. Seriously, we have never had chicken this awful. We really did not like the chicken. But first, some mentions. I believe this location may be cursed. pollo Tropical had a great product at greta pricing, but they couldn't manage staff well. This building is a redesigned Pollo Tropical. The decor is trendy and utilitarian and the space was clean. Employees were friendly and professional. Our food was ready on time and was hot. the French fries were cri... read more

Business response:

We apologize for any letdown during your visit. Your feedback matters to us. Let's make it right at dhcfeedback.com. Thank you. 

Mikael D.'s profile image
Mikael D. 
rating
3 months ago

I created an online pickup order. When I opened my food I saw a large hair sticking up out of my sandwich. I took it back in for a refund and they proceeded it quickly. Won't be back 

Business response:

Apologies for any disappointment caused during your visit. We'd love to make it right. Please visit dhcfeedback.com to share your concerns and help us improve. Thank you. 

Henry S.'s profile image
Henry S. 
rating
3 months ago

I have many friends go there today, including myself and one of them started throwing up in the bathroom, countless times because of the 1.6 million go spicy chicken tender. The other had a mental breakdown while we were on the bus because the spicy 1.6 million ha ha got in her eye because of the cleanness this is totally all your fault In addition, blindness was always caused because of this injury. This is unacceptable and will not be. Although the service was very nice and the ambience was there. The food was disgusting a... read more

Business response:

We apologize for any letdown during your visit. Your feedback matters to us. Let's make it right at dhcfeedback.com. Thank you. 

Rylei L.'s profile image
Rylei L. 
rating
4 months ago

the mac n cheese dave's hot chicken combo was very good BUT.... their actual tenders were so dry and not flavorful at all like they're hot... but there is not flavor. Idk if they let the food sit out or what. and the milkshake was melted like oreo soup. how does that happen when i just picked it up? Also got the mozzarella and tbh just go to chilis.. maybe they were having a bad day 

Business response:

Thank you for taking the time to share your feedback regarding your recent visit to Dave's Hot Chicken. We apologize for any inconvenience or dissatisfaction you may have encountered. Your satisfaction is our top priority, and we would appreciate the chance to make things right. Please visit dhcfeedback.com so we can better understand your concerns and work towards earning those extra stars. We appreciate your support! 

Amanda B.'s profile image
Amanda B. 
rating
4 months ago

This is my second experience here. The first was awesome which is what brought me back! Today I ordered a side of cole slaw with my food instead of fries and I got this. It's like 5 pieces of cabbage. 

Business response:

We're sorry we didn't meet your expectations. Help us improve and earn those extra stars. Share your concerns at dhcfeedback.com. Thank you. 

Jasmine J.'s profile image
Jasmine J. 
rating
5 months ago

Good chicken but disappoint in the reaper spice because they made me sign a waiver and it wasn't even spicy enough to make me want water and they only give me few pieces in my Mac n cheese Order. 

Business response:

Wow, you just made our day! Thanks a bunch for the stellar review. We’re super happy you had such a great time with us! 

Frequently asked questions about Dave's Hot Chicken

How is Dave's Hot Chicken rated?

Dave's Hot Chicken has a 4.6 star rating with 1,556 reviews. 

When is Dave's Hot Chicken open?

Dave's Hot Chicken is closed now. It will open at 11:00 a.m.