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Dave's Hot Chicken
- Chicken Shop
- Rockville, MD
About this business
Location details
11564 Rockville Pike, Rockville, MD, 20852, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to Midnight | |
| Tue | 10:30 a.m. to Midnight | |
| Wed | 10:30 a.m. to Midnight | |
| Thu | 10:30 a.m. to Midnight | |
| Fri | 10:30 a.m. to Midnight | |
| Sat | 10:30 a.m. to Midnight | |
| Sun | 10:30 a.m. to Midnight |
I put very specific requests on my sliders, and they were completely disregarded. When I went back and explained that I was given exactly what I asked not to have, they just took it to the back and scraped it off. That's not acceptable and definitely not how a business should handle mistakes. If you're going to offer customizations, you need to actually follow them, or at the very least remake the order properly instead of cutting corners. Really disappointing experience.
Business response:
We sincerely apologize for any disappointment you may have experienced during your visit to Dave's Hot Chicken. We strive to provide exceptional service, and it is disheartening to hear that we fell short of your expectations. We would love the opportunity to make things right and earn your trust back. Please visit dhcfeedback.com so we can address your concerns directly. Thank you for bringing this to our attention.
My first experience with Dave's Hot Chicken was at the Silver Spring Location. Always fast, always fresh. When I heard about this store opening up (much closer to our home), I was really jazzed. Since opening a few weeks ago, I've been there twice by myself and once with my wife (tonight). Tonights visit was really bad. Since I've been talking this place up to my wife, felt pretty badly. We waited 45 minutes for the food (dine-in) and really only got it because I nagged them several times (and they agreed the 45 minute wai... read more
Business response:
We're sorry we didn't meet your expectations. Help us improve and earn those extra stars. Share your concerns at dhcfeedback.com. Thank you.
Food took 23 minutes to come out so don't think this is quick food. We went in at 3pm on a Sunday and walked up to the register. There is a kiosk to order through, but I don't like using those so I waited for a person to take my order. A guy who was making a milkshake finished what he was doing and came to take my order. We ordered two #2 Slider Meals and a milkshake and a regular soda for eat-in. Cashier gave us a buzzer and we went and found a table. There are a good number of tables here so it was easy to find a table. Af... read more
Business response:
Apologies for any disappointment caused during your visit. We'd love to make it right. Please visit dhcfeedback.com to share your concerns and help us improve. Thank you.
I was on Rockville Pike, Friday night and looked to my right and noticed a ton of people standing inside and outside. I also noticed the sign named, Dave's Hot Chicken. I decided to keep going because of the large crowd and with COVID back on the rise. I decided to stop today because it was nothing like last night. I try not to give bad reviews but this time I will. Service was good, ambiance, was average and the long wait for the food was awful. The food to me was also awful. Slim Chickens and Chick-fil-A is much better! I ... read more
Business response:
Apologies for any disappointment caused during your visit. We'd love to make it right. Please visit dhcfeedback.com to share your concerns and help us improve. Thank you.
Frequently asked questions about Dave's Hot Chicken
How is Dave's Hot Chicken rated?
Dave's Hot Chicken has a 4.2 star rating with 177 reviews.
When is Dave's Hot Chicken open?
Dave's Hot Chicken is open now. It will close tomorrow at 12:00 a.m.