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11564 Rockville Pike, Rockville, MD, 20852, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to Midnight | |
| Tue | 10:30 a.m. to Midnight | |
| Wed | 10:30 a.m. to Midnight | |
| Thu | 10:30 a.m. to Midnight | |
| Fri | 10:30 a.m. to Midnight | |
| Sat | 10:30 a.m. to Midnight | |
| Sun | 10:30 a.m. to Midnight |
I never been to a Dave's Hot Chicken before but decided to try this place. I got the Mac and cheese which wasn't bad, it was nice. And, then I got the chicken bites. They were mediocre. Like, oddly enough when I got them they weren't as hot. But, idk they just weren't impressive. Who knows. Maybe it's not for me. I love crunchy chicken for sure. But, this place isn't a fav. The staff is nice and it has a nice chicken shop ambiance.
Business response:
We're truly sorry to hear that we didn't meet your expectations during your visit to Dave's Hot Chicken. We value your feedback and would like to make it right. Your satisfaction is important to us, so please help us improve by providing more details about your experience at dhcfeedback.com. We appreciate your understanding and hope to have the opportunity to serve you better in the future.
Feb 3 @ 1402 What a joke of a response "Hello, Thank you for reaching out. I am sorry to hear about the inconvenience. Can I offer you a $15 coupon for your next visit? DHC Support Team" Avoid Dave's Hot Mess (not chicken) --------------- 3 feb, still no response from corporate. brett is doing her job but no one else. 99% sure this is my first and last visit to dave's hot chicken! go to popeye's!
Business response:
Oh no! We're very sorry we let you down. We would like to make this right. Would you be willing to connect with us at dhcfeedback.com so we can get a second chance to impress you?
Chicken is good. Timeliness is terrible. ordered at 4:41. website said ready at 5:51, 6:07 and not ready. Lousy attention to detail. Orders consistently wrong.
Business response:
It seems we fell short during your visit and we are so sorry for your experiece. If you have a minute, would you mind connecting with us at dhcfeedback.com ? We would like another chance to hopfully change your mind and impress you
Not the type to write reviews but Dave's really disappointed. Thought food was pretty good but it's the wait. We waited 50 minutes for our food. Not acceptable at all, I even waited for them to get situated instead of going on opening day.
Business response:
We're sorry for falling short of your expectations. Your satisfaction is important to us. Let's make it right at dhcfeedback.com. Thank you.
I knew better than to try this place because I didn't like it many years ago when I tried it the first time. This is the blandest chicken ever. I got the fallout meal which is cute but that's it. I'm disappointed and mad I spent my hard earned money. Nice location though.
Business response:
Thank you for sharing your feedback about your recent experience at Dave's Hot Chicken. We are sorry to hear that we didn't live up to your expectations. We genuinely care about our customers' satisfaction and would appreciate the chance to address your concerns directly. Please visit dhcfeedback.com so we can understand how we can improve and earn those additional stars. We appreciate your support and hope to serve you better next time.
Slow, 22 mins waiting for food, and I had to wait about 5-10 more to place an order. Peaking through, I could see that the kitchen is slow to assemble the menu items. Music is too loud. Food is ok.
Business response:
Thank you for sharing your feedback about your recent experience at Dave's Hot Chicken. We are sorry to hear that we didn't live up to your expectations. We genuinely care about our customers' satisfaction and would appreciate the chance to address your concerns directly. Please visit dhcfeedback.com so we can understand how we can improve and earn those additional stars. We appreciate your support and hope to serve you better next time.
I put very specific requests on my sliders, and they were completely disregarded. When I went back and explained that I was given exactly what I asked not to have, they just took it to the back and scraped it off. That's not acceptable and definitely not how a business should handle mistakes. If you're going to offer customizations, you need to actually follow them, or at the very least remake the order properly instead of cutting corners. Really disappointing experience.
Business response:
We sincerely apologize for any disappointment you may have experienced during your visit to Dave's Hot Chicken. We strive to provide exceptional service, and it is disheartening to hear that we fell short of your expectations. We would love the opportunity to make things right and earn your trust back. Please visit dhcfeedback.com so we can address your concerns directly. Thank you for bringing this to our attention.
My first experience with Dave's Hot Chicken was at the Silver Spring Location. Always fast, always fresh. When I heard about this store opening up (much closer to our home), I was really jazzed. Since opening a few weeks ago, I've been there twice by myself and once with my wife (tonight). Tonights visit was really bad. Since I've been talking this place up to my wife, felt pretty badly. We waited 45 minutes for the food (dine-in) and really only got it because I nagged them several times (and they agreed the 45 minute wai... read more
Business response:
We're sorry we didn't meet your expectations. Help us improve and earn those extra stars. Share your concerns at dhcfeedback.com. Thank you.
Food took 23 minutes to come out so don't think this is quick food. We went in at 3pm on a Sunday and walked up to the register. There is a kiosk to order through, but I don't like using those so I waited for a person to take my order. A guy who was making a milkshake finished what he was doing and came to take my order. We ordered two #2 Slider Meals and a milkshake and a regular soda for eat-in. Cashier gave us a buzzer and we went and found a table. There are a good number of tables here so it was easy to find a table. Af... read more
Business response:
Apologies for any disappointment caused during your visit. We'd love to make it right. Please visit dhcfeedback.com to share your concerns and help us improve. Thank you.
Dave's Hot Chicken has a 4.2 star rating with 219 reviews.
Dave's Hot Chicken is open now. It will close tomorrow at 12:00 a.m.