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Dave's Hot Chicken
- Chicken Shop
- Rockville, MD
About this business
Location details
11564 Rockville Pike, Rockville, MD, 20852, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to Midnight | |
| Tue | 10:30 a.m. to Midnight | |
| Wed | 10:30 a.m. to Midnight | |
| Thu | 10:30 a.m. to Midnight | |
| Fri | 10:30 a.m. to Midnight | |
| Sat | 10:30 a.m. to Midnight | |
| Sun | 10:30 a.m. to Midnight |
I ordered a small shake and they took 10 minutes then when i ask them to make it this hispanic girl barely acknowledges me and my request for her to do her job and goes and does another order in my face. she looks back at me 2 times and then goes to what i suppose was a bathroom break. i left at that point because i was in a rush and needed to be somewhere in that moment but i didn't think these imbeciles would take over 15 minutes on a stupid small milkshake. first time i genuinely wanted to yell at a fast food worker
Business response:
Oh no! We're very sorry we let you down. We would like to make this right. Would you be willing to connect with us at dhcfeedback.com so we can get a second chance to impress you?
Liberal little shit box restaurant. Every time I come in here, employees don't greet or attend you and always distracted. Chaos 24/7. Terrible service and management.
Business response:
We're truly sorry to hear that we didn't meet your expectations during your visit to Dave's Hot Chicken. We value your feedback and would like to make it right. Your satisfaction is important to us, so please help us improve by providing more details about your experience at dhcfeedback.com. We appreciate your understanding and hope to have the opportunity to serve you better in the future.
I never been to a Dave's Hot Chicken before but decided to try this place. I got the Mac and cheese which wasn't bad, it was nice. And, then I got the chicken bites. They were mediocre. Like, oddly enough when I got them they weren't as hot. But, idk they just weren't impressive. Who knows. Maybe it's not for me. I love crunchy chicken for sure. But, this place isn't a fav. The staff is nice and it has a nice chicken shop ambiance.
Business response:
We're truly sorry to hear that we didn't meet your expectations during your visit to Dave's Hot Chicken. We value your feedback and would like to make it right. Your satisfaction is important to us, so please help us improve by providing more details about your experience at dhcfeedback.com. We appreciate your understanding and hope to have the opportunity to serve you better in the future.
Feb 3 @ 1402 What a joke of a response "Hello, Thank you for reaching out. I am sorry to hear about the inconvenience. Can I offer you a $15 coupon for your next visit? DHC Support Team" Avoid Dave's Hot Mess (not chicken) --------------- 3 feb, still no response from corporate. brett is doing her job but no one else. 99% sure this is my first and last visit to dave's hot chicken! go to popeye's!
Business response:
Oh no! We're very sorry we let you down. We would like to make this right. Would you be willing to connect with us at dhcfeedback.com so we can get a second chance to impress you?
Chicken is good. Timeliness is terrible. ordered at 4:41. website said ready at 5:51, 6:07 and not ready. Lousy attention to detail. Orders consistently wrong.
Business response:
It seems we fell short during your visit and we are so sorry for your experiece. If you have a minute, would you mind connecting with us at dhcfeedback.com ? We would like another chance to hopfully change your mind and impress you
Not the type to write reviews but Dave's really disappointed. Thought food was pretty good but it's the wait. We waited 50 minutes for our food. Not acceptable at all, I even waited for them to get situated instead of going on opening day.
Business response:
We're sorry for falling short of your expectations. Your satisfaction is important to us. Let's make it right at dhcfeedback.com. Thank you.
I knew better than to try this place because I didn't like it many years ago when I tried it the first time. This is the blandest chicken ever. I got the fallout meal which is cute but that's it. I'm disappointed and mad I spent my hard earned money. Nice location though.
Business response:
Thank you for sharing your feedback about your recent experience at Dave's Hot Chicken. We are sorry to hear that we didn't live up to your expectations. We genuinely care about our customers' satisfaction and would appreciate the chance to address your concerns directly. Please visit dhcfeedback.com so we can understand how we can improve and earn those additional stars. We appreciate your support and hope to serve you better next time.
Slow, 22 mins waiting for food, and I had to wait about 5-10 more to place an order. Peaking through, I could see that the kitchen is slow to assemble the menu items. Music is too loud. Food is ok.
Business response:
Thank you for sharing your feedback about your recent experience at Dave's Hot Chicken. We are sorry to hear that we didn't live up to your expectations. We genuinely care about our customers' satisfaction and would appreciate the chance to address your concerns directly. Please visit dhcfeedback.com so we can understand how we can improve and earn those additional stars. We appreciate your support and hope to serve you better next time.
I put very specific requests on my sliders, and they were completely disregarded. When I went back and explained that I was given exactly what I asked not to have, they just took it to the back and scraped it off. That's not acceptable and definitely not how a business should handle mistakes. If you're going to offer customizations, you need to actually follow them, or at the very least remake the order properly instead of cutting corners. Really disappointing experience.
Business response:
We sincerely apologize for any disappointment you may have experienced during your visit to Dave's Hot Chicken. We strive to provide exceptional service, and it is disheartening to hear that we fell short of your expectations. We would love the opportunity to make things right and earn your trust back. Please visit dhcfeedback.com so we can address your concerns directly. Thank you for bringing this to our attention.
Frequently asked questions about Dave's Hot Chicken
How is Dave's Hot Chicken rated?
Dave's Hot Chicken has a 4.2 star rating with 305 reviews.
When is Dave's Hot Chicken open?
Dave's Hot Chicken is open now. It will close tomorrow at 12:00 a.m.