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Dave's Hot Chicken

4.6

About this business

Location details

4502 S. Steele St, Suite 1670, Tacoma, WA, 98409, United States

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WeekdayScheduleStatus
Mon10:00 a.m. to 1:00 a.m.
Tue10:00 a.m. to 1:00 a.m.
Wed10:00 a.m. to 1:00 a.m.
Thu10:00 a.m. to 1:00 a.m.
Fri10:00 a.m. to 3:00 a.m.
Sat10:00 a.m. to 3:00 a.m.
Sun10:00 a.m. to 1:00 a.m.
4.61,349 reviews
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Keneth K.'s profile image
Keneth K. 
rating
3 months ago

Not good customer service sucks at the new location no flavor on chicken. Cool atmosphere and that's it 

Business response:

We're sorry we didn't meet your expectations. Help us improve and earn those extra stars. Share your concerns at dhcfeedback.com. Thank you. 

kevin j.'s profile image
kevin j. 
rating
3 months ago

Avoid this location like the plague! Poor customer service, repeatedly gets orders wrong, and very unprofessional. Just go to chick fil a down the street. 

Business response:

Sorry to hear about your experience. We want to earn those extra stars. Help us improve at dhcfeedback.com. Thank you. 

Greg A.'s profile image
Greg A. 
rating
4 months ago

This place has such incredible potential!!! But wow, what a let down. The food is awesome. The best chicken sandwich I have EVER eaten!! But the service and management are abysmal. I know it's new. I know there are kinks to work out. But they've been open a month now with the same issues. Both visits, I have waited 45 plus minutes. Both visits I had to ask for my drink cup when I picked up my food. And both visits I asked to sub for fries, and didn't get it either time. Those are things I expect from a new establishme... read more

Business response:

Thank you for sharing your feedback about your recent experience at Dave's Hot Chicken. We are sorry to hear that we didn't live up to your expectations. We genuinely care about our customers' satisfaction and would appreciate the chance to address your concerns directly. Please visit dhcfeedback.com so we can understand how we can improve and earn those additional stars. We appreciate your support and hope to serve you better next time. 

Brayan M.'s profile image
Brayan M. 
rating
4 months ago

Customer by far the worst I've seen. My friend had ordered food and they gave his food to someone else and then gave it to him even though they had already opened it. Food was decent, wasn't hot. Didn't get any utensils even though I had asked for them. It's a nice place, tables are dirty. 

Business response:

We apologize for any letdown during your visit. Your feedback matters to us. Let's make it right at dhcfeedback.com. Thank you. 

Shay M.'s profile image
Shay M. 
rating
4 months ago

This establishment is disgraceful & disgusting, they take entirely too long with people's food leaving folks to wait close to 2 hours for a meal. Some pieces of chicken seem to be raw or undercooked, i know someone who works up there & let me know they allow workers to handle & be around our food while very sick, coughing and sneezing around food uncovered and workers not changing gloves as often as they should, as well as making our food on & with dirty dishes, I hope people will read this review & take care of themselves &... read more

Business response:

We're sorry for falling short of your expectations. Your satisfaction is important to us. Let's make it right at dhcfeedback.com. Thank you. 

Db C.'s profile image
Db C. 
rating
4 months ago

I waited a hour nd 30 mins for my food orders at 7 didn't leave till around 9 and still got my order WRONG like bru 

Business response:

It seems we fell short during your visit and we are so sorry for your experiece. If you have a minute, would you mind connecting with us at dhcfeedback.com ? We would like another chance to hopfully change your mind and impress you 

Damian D.'s profile image
Damian D. 
rating
4 months ago

So the place is super busy when we arrived we were told a 20 minute wait the turned out to be an hour and 15 minutes they seem to be putting all online order ahead of the walk in order the manager is rude not only to customers but to his employees as well and when they were boxing up part of my order some of the food fell out of the box onto the counter and the lady simply put the food off of the counter and put it back into one of my food containers, I have been to multiple different locations and have never been so disgust... read more

Business response:

We're sorry for falling short of your expectations. Your satisfaction is important to us. Let's make it right at dhcfeedback.com. Thank you. 

Matthew H.'s profile image
Matthew H. 
rating
4 months ago

I went into this establishment today for lunch. I placed a togo order for a #2 combo which was 2 sliders add cheese with fries. I was in there before other customers who received their food before i. I was standing there waiting for 40 minutes along with other customers. It wasn't a busy dining room, there was maybe 15 people in there. After about 30 minutes i asked the manager how much longer where he replied a few minutes. After 10 minutes, i just wanted a refund, so i asked the manager for a refund, where he asked me how ... read more

Business response:

Oh no! We're very sorry we let you down. We would like to make this right. Would you be willing to connect with us at dhcfeedback.com so we can get a second chance to impress you? 

Malia E.'s profile image
Malia E. 
rating
4 months ago

Went to try and get chicken, walked inside and noticed it was very busy, but that's ok we were prepared to wait a little bit, no sign anywhere saying how long the wait would be. We couldn't figure out where the line to order was but we saw two open and functioning self serve kiosks with no line. No sign on the kiosks indicating they couldn't be used. Went up and started ordering, then after we almost completed our order and were about ready to pay a very rude employee came up to us and said "can't use those, gotta get in lin... read more

Business response:

We apologize for any letdown during your visit. Your feedback matters to us. Let's make it right at dhcfeedback.com. Thank you. 

Frequently asked questions about Dave's Hot Chicken

How is Dave's Hot Chicken rated?

Dave's Hot Chicken has a 4.6 star rating with 1,349 reviews. 

When is Dave's Hot Chicken open?

Dave's Hot Chicken is closed now. It will open at 10:00 a.m.