This profile has been claimed by the business owner or representative.
David's Bridal
- Bridal
- Greenville, SC
About this business
Location details
Haywood Centre, 301 Haywood Road, Greenville, SC, 29607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Picked up my wedding dress from alterations, take dress out of the bag for the first time & there are 2 huge oil stains on my wedding dress that are only visible in the sunlight. I get married in 4 days. They refuse to fix it. 0 stars if I could.
I went to find a dress for a wedding I’m attending. The selection was limited and not one person offered to help. I was told to just look around and all the rooms were open. I ended up buying a dress only because I needed to get one asap, however I will not go back simply for the lack of customer service.
My experience was very disappointing. My stylist Asia wasn’t at all friendly. She didn’t even introduce herself. She snapped at my friends because they took dresses off the rack for me to try. I constantly had to wait on her to come back and zip me up. She was bagging dresses I had already tried on and hanging them back on the rack. What if I wanted to try it on again? What if I want the style # to keep in case I wanted to come back and buy it? She kept pulling dress styles that I specifically said I didn’t like such as plu... read more
Business response:
Hello Monica, we cannot apologize enough that you were not cared for as you deserve. It is our mission to provide our customers with a “once in a lifetime” experience, and we are so sorry that is not what you were given. We understand how important this time is for brides and do not take this feedback lightly. We will use your feedback to ensure we do not fall short of exceptional service in the future. We would love the opportunity to have you back to ensure you receive the service we pride ourselves on. Please email us at ... read more
i hate clothes shopping. i stated it was for me, something along the lines of MOB dress and in ivory. she showed me to the isle with mob dresses. i had a panic attack. too many choices. just pick what i asked for...3 to start with would have been ok. i left unable to stop shaking.
Business response:
Hello Charli, we sincerely apologize that you are unhappy with your recent visit. We would love to have you back for a better experience. Please email us at DBCares@dbi.com (Attn:BrittianyB) to return.Thank you, BrittianyB.
Employees seem incompetent for simple tasks. Trying to actually get someone to answer the phone or even return calls is a joke. The check in at door process is so slow and really unnecessary for all the questions on name, brides name, date of wedding, when you bought the item etc. it’s just ridiculous. On top of that the store itself needs updating. The carpet. The bathrooms are gross even in the pandemic. The chairs are uncomfortable. And never ever have I been told by a sales person that they can’t call another store for m... read more
Business response:
Hello Adrienne, we are so sorry for the care and service you received during your in store experience. We value you as a customer and we are truly sorry that was not displayed during your visit to our store. We understand this is an exciting and special time for brides and families and do not take this feedback lightly. Thank you for taking the time to provide your feedback, we appreciate you taking the time so we may grow, train, and become a better place for future brides and customers. Best Wishes, BrittianyB.
0/5 starts. Consultant didn’t help me at all. Was helping another bride the entire time when she said she would be my consultant. I had to grab and find all my dresses myself, had no place to stand where I could look at myself, after trying on only Three dresses and getting no help from her she came up to me and told me i should just come back another time bc i couldn’t find anything..... Terrible service. I went to Dimitras Designs after and got amazing service so just don’t waste your time at david’s.
Business response:
Hello Juliana, we are sorry that you did not receive more assistance. While it is customary for our stylist to assist more than one customer at a time, we want our consultants to be providing insightful product knowledge and great service to our guests from beginning to end. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Subject Attn: BrittianyB.) Thank you, BrittianyB.
My daughter-in-law to be had a 4:30 appt. She brought one bridesmaid to try on dresses. We’ve had three different stylists so far. it is now 6:30 and have tried on only 3 dresses so far. The stylists are way too busy with bigger parties. They keep apologizing though. There are other bridal shops out there ladies. Carolina bridal in Spartanburg is great for personal attention.
Business response:
Hello Brian, we are sorry that you did not receive more assistance. While it is customary for our stylist to assist more than one customer at a time, we want our consultants to be providing insightful product knowledge and great service to our guests from beginning to end. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Subject Attn: BrittianyB.) Thank you, BrittianyB.
Frequently asked questions about David's Bridal
How is David's Bridal rated?
David's Bridal has a 4.7 star rating with 5,515 reviews.
When is David's Bridal open?
David's Bridal is open now. It will close at 7:30 p.m.