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David's Bridal
- Bridal
- Greenville, SC
About this business
Location details
Haywood Centre, 301 Haywood Road, Greenville, SC, 29607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Awful awful awful!! Made an appointment but since there was a larger party my daughter and I were basically on our own to find a prom dress. All the employees wanted was to give u their business card so they could get commission from ur purchase. The place was filthy~ and the quality of the dresses were terrible. Zippers were broken~ stains on the gowns and these dresses were over $500 are they crazy? The staff only wanted to help the ones who were a party of 6 of more.. ridiculous bc half those people left without purchasin... read more
Business response:
Hello Helen, we are deeply sorry that your recent experience with us was less than satisfactory. We at David's Bridal are committed to providing our customers with exceptional customer service. I hope that you will allow us the chance to rebuild your trust in our brand and schedule another appointment with us. To further discuss this matter, please e-mail us at: dbcares@dbi.com with ATTN BrittianyB.in the subject line. I will be sure to share your experience with our management team so that we can improve our service. Tha... read more
Worst customer service. You would think when you’re working for commission, you’d be a lot kinder to customers. Lol, can’t relate.
Business response:
Hello Kendra, we are so sorry we didn't give you the exceptional experience you deserve. We would love to have you back so we can give you the service we pride ourselves on. Please email us at dbcares@dbi.com (Attn:BrittianyD) if you would like to return. Best, BrittianyD.
My initial appointment at David’s was wonderful and the person assisting me was great, however when I went back for a follow up appointment it was only to try on two dresses I couldn’t decide between and take care of my bridesmaids. Initially I wasn’t aware that two appointments were even necessary as I didn’t see anything on the website page indicating. But I knew it wouldn’t be long for me to decide between the dresses. From the moment I signed in I felt as though the sales person helping me had a poor attitude, she made i... read more
Business response:
Hi Amanda Thank you so much for providing feedback regarding your experience at our Greenville location. We are very sorry to hear that your trip to David’s Bridal was less than satisfactory. Our corporate team will be working with this location to construct a better means of assistance with our appointments as we want to make sure that each customer receives the quality time and attention that they deserve. Your concerns will be forwarded to our team so that we can provide our guest with a better experience in the future. T... read more
This was the worst experience ever!!! The Manager was so snappy when I was asking about steaming my dress..I told them not to put my dress in the bag after it was steamed..had manager approval for it to stay out of the bag overnight. Went the next day to pick it up and dress had been put in the bag so it had to be restrained. Just a awful experience!!
Business response:
Hello Leslie. We strive to create a seamless process for all our guests, and unfortunately we did not provide that for you. We will be sure to address your concerns with our Greenvile team to ensure it will not happen again. Thank you, April B.
By far the most unprofessional place I have ever been. When we decided to take our dress back with us and let family alter it, we go into the back only to hear the seamstress and the store manager running their mouth about us!
Business response:
Hello Kellie. We would like to apologize for the unprofessional-ism you received on your recent visit. The happiness of our guests is our number one priority and we are sorry to hear that we did not provide you with an awesome experience. Thank you for your feedback, we will be sure to address it with our corporate management team. Thank you, April B.
Called and scheduled an appointment for my daughter to look at and try on wedding gowns while she was on fall break from college. We arrived, and they had no record of our appointment. The lady at the front door was very unconcerned, told us they may be able to fit us in in 1.5 hours. I told her no, unacceptable, we are leaving. She said ok. We left. This was a Tuesday evening. There was 1 bride in the entire store. There were four employees standing around doing nothing. But they wanted us to wait 1.5 hours, when we had a... read more
Business response:
Hello Cindy. Thank you so much for providing feedback regarding your experience at our Greenville location. We are deeply sorry for the less than quality service you received on your visit. Our top priority is to ensure that all of our guests are well taken care of and it does not sound as though we accomplished that. We appreciate your feedback and will be sure to address your concerns about which areas need some improvement so that we can provide a better experience in the future. Thank you, April B.
Don’t go to the one in Greenville. My little sister called to get an appointment and was told great can’t wait to meet you. We get there and the people were very rude and said that she isn’t in our system for a appointment. They said they couldn’t work us in for that night. Very very rude!! Stay far away from this place!! Nobody knows how to be professional anymore!!
Business response:
Hello Hannah. We are deeply sorry for manner in which our staff member spoke to your sister during your recent visit. Our top priority is to ensure that all of our guests are well taken care of and it does not sound as though we accomplished that. We will be sure to pass along your feedback so that our management team can grow from it. Thank you, April B.
Horrible!!!
Business response:
Hello Shannon, we apologize for not providing exceptional service during you visit. If you would like to discuss your experience or may need any further assistance do not hesitate to reach out to us again. Thank you, April B.
DO NOT use the alterations department of David's Bridal! I took my dress there, it ended up costing more than my actual dress, and when I picked the dress up, it was poofier than when I bought it in the first place. They didn't hem the dress, they just raised it, folded it, and sewed it. I took it to another alterations person who told me they could have easily just actually hemmed it. The frustrating part was that I had already told the alterations lady that I didn't even want the poof to begin with and told her that I'd we... read more
Business response:
Hi Sam, we are sorry that your alterations experience with us did not meet your expectations. We want to thank you for taking the time to provide us with this feedback. It allows us to make proper adjustments to ensure better customer service for the future. Your feedback will be shared with the appropriate teams so that we can grow from this experience. Thank you, April B.
Frequently asked questions about David's Bridal
How is David's Bridal rated?
David's Bridal has a 4.7 star rating with 5,515 reviews.
When is David's Bridal open?
David's Bridal is open now. It will close at 7:30 p.m.