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Derby City Gaming and Hotel
- Hotels
- Louisville, KY
About this business
Ready to enjoy even more of what you love at Derby City Gaming? You’re in luck—the all-new Derby City Gaming Hotel is now open! Proudly owned and operated by Churchill Downs, the stylish 123-room hotel features 14 corner suites and a luxurious Presidential VIP suite. Hit the jackpot on the newly expanded gaming floor with over 1,300 of the hottest games, including an outdoor smoking room and VIP gaming area. Remember to use your Players Card every time you wager to be eligible for promotions, bonus Free Play and other perks.... read more
Location details
4520 Poplar Level Rd, Louisville, KY, 40213, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This hotel is a casino hotel. Beds were comfy. Trouble with the shower, not hot enough. They fixed it the second morning but it wasn’t too great again the third morning. I needed a shower cap and they didn’t even have one. Someone previously commented on the casino so if you play, I would agree that the machines are tight, I didn’t hear or see many winners and in a place that size it should happen more often. But it’s a comfortable place to stay. We had dinner one night at their upscale restaurant and it was really good and ... read more
Business response:
Dear Lydia. Thank you for sharing your feedback with us, although we are truly sorry to hear about your recent experience at Derby City Gaming Hotel. Please accept our sincerest apologies for any inconvenience or disappointment you encountered during your stay. We understand how important a comfortable and pleasant stay is for our guests, and we regret that we fell short of meeting your expectations on this occasion. Your feedback is invaluable to us as it helps us to identify areas where we can improve. Once again, we apolo... read more
Business response:
Dear Michael. Thank you for taking the time to share your feedback with us. We are pleased to hear that you had a satisfactory stay at Derby City Gaming & Hotel. Your satisfaction is very important to us, and we appreciate your honest review. Your input helps us to continually enhance our services and facilities for future guests. We hope to have the opportunity to welcome you back for an even more enjoyable stay in the near future.
Business response:
Dear Ran. Thank you for taking the time to share your feedback with us. We are pleased to hear that you had a satisfactory stay at Derby City Gaming & Hotel. Your satisfaction is very important to us, and we appreciate your honest review. Your input helps us to continually enhance our services and facilities for future guests. We hope to have the opportunity to welcome you back for an even more enjoyable stay in the near future.
Great place to stay and easy parking. Only gave one towel per person and did not clean rooms unless asked.
Business response:
Dear Regina. Thank you for sharing your feedback with us, and please accept our sincere apologies for the disappointment you experienced regarding the amenities in your room during your recent stay at Derby City Gaming Hotel. Please rest assured that we have taken your concerns seriously. We have thoroughly reviewed our housekeeping procedures and have implemented additional measures to prevent such issues from occurring in the future. Once again, we apologize for any inconvenience caused, and we hope to welcome you back for... read more
Nice
Business response:
Dear Yaakov. Thank you for taking the time to share your feedback with us. We are pleased to hear that you had a satisfactory stay at Derby City Gaming & Hotel. Your satisfaction is very important to us, and we appreciate your honest review. Your input helps us to continually enhance our services and facilities for future guests. We hope to have the opportunity to welcome you back for an even more enjoyable stay in the near future.
Best of the Best I will have to admit.This is one of the cleanest hotels I have ever stayed at.Everywhere we went inside the hotel it smelled so good.just a really nice place to stay.Highly Recommend!
Business response:
Dear Tommy. Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent stay with us at Derby City Gaming & Hotel. Providing our guests with a memorable experience is what we strive for, and we are delighted that we met your expectations. It was a pleasure having you as our guest, and we look forward to welcoming you back on your next visit to Louisville, KY. If there's anything more, we can do to make your future stays even better, please don't hesitate to let... read more
We were told we had $ for the gaming room. Never happened☹️ just disappointed from the original description in the site
Business response:
Dear Tom. Thank you for sharing your feedback with us, although we are truly sorry to hear about your recent experience at Derby City Gaming Hotel. Please accept our sincerest apologies for any inconvenience or disappointment you encountered during your stay. Upon reviewing the records, it does show that the promotion was added on your account and was used during your stay with us on November 16th. Once again, we apologize for any misunderstanding, and we hope to have the chance to welcome you back for a much-improved stay.
Super clean and accommodating.
Business response:
Dear Amanda. Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent stay with us at Derby City Gaming & Hotel. Providing our guests with a memorable experience is what we strive for, and we are delighted that we met your expectations. It was a pleasure having you as our guest, and we look forward to welcoming you back on your next visit to Louisville, KY. If there's anything more, we can do to make your future stays even better, please don't hesitate to le... read more
Frequently asked questions about Derby City Gaming and Hotel
How is Derby City Gaming and Hotel rated?
Derby City Gaming and Hotel has a 4.6 star rating with 5,023 reviews.
When is Derby City Gaming and Hotel open?
Derby City Gaming and Hotel is closed now. It will open at 9:00 a.m.