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Derby City Gaming and Hotel
- Hotels
- Louisville, KY
About this business
Location details
4520 Poplar Level Rd, Louisville, KY, 40213, United States
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This place is awesome. I highly recommend it.
Check in was very pleasant, everyone so nice. The place was so clean and even smelled clean. Hallways were wide and well lit. Room was perfect. Will definitely stay here every time i come to Louisville.
Nice stay overall
Great Value. Rooms were nice, great bar/restaurant on site, excellent TV and remote. Has lighted dial and sleep function. All i needed.
Awesome staff
Business response:
Thank you so much for your kind words! We’re thrilled to hear you enjoyed your stay and that our staff made a great impression. We hope to welcome you back again soon!
The front desk lady when we checked in was extremely hard to understand, she mumbled everything, and then got mad at us and called security on my husband when we asked her to repeat herself. It was harrassing. Other than our horrible check in experience, the rest of our stay was great. Very clean. Comfortable rooms, quiet.
Business response:
Thank you for sharing your feedback. While we’re glad to hear you enjoyed our clean and comfortable rooms, we’re truly sorry to learn about your check-in experience. That’s not the level of service we strive to provide, and we take your comments seriously. We’ll be addressing this with our team to ensure it doesn’t happen again. We appreciate you bringing this to our attention and hope you’ll consider giving us another opportunity to provide a smoother experience in the future.
The room was immaculate!! Nice modern feel, everything was new. The casino was safe with security and the live music in the bar area was fun to watch! Also the food was amazing at the restaurant next to the casino. Will definitely be staying here again when in the area!
Business response:
Thank you so much for your wonderful review! We’re delighted to hear you enjoyed your stay, especially our modern rooms and the fun atmosphere around the gaming facility and bar. We can’t wait to welcome you back the next time you’re in the area!
Clean room friendly staff and nice decor
Business response:
Thank you for your kind review! We’re thrilled to hear you enjoyed your clean room, our friendly staff, and the hotel’s décor. We look forward to welcoming you back on your next visit!
No water fountain or ice machines, they basically make you pay for water. Super inconvenient. Area was questionable but the room was very nice and very clean. They also ran out of towels when we asked for clean ones, not sure how a hotel runs out of towels.
Business response:
Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed your clean and comfortable room. We’re sorry to hear there was some confusion during your stay — for future visits, please note that we do have ice machines located on every floor, and each room includes two complimentary bottles of water. We also apologize for the inconvenience with towels and will review this with our room attendants to ensure it doesn’t happen again. We appreciate your comments and hope to welcome you back for an even bet... read more
Frequently asked questions about Derby City Gaming and Hotel
How is Derby City Gaming and Hotel rated?
Derby City Gaming and Hotel has a 4.3 star rating with 6,972 reviews.
When is Derby City Gaming and Hotel open?
Derby City Gaming and Hotel is open now. It is open 24/7.