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Derby City Gaming and Hotel
- Hotels
- Louisville, KY
About this business
Location details
4520 Poplar Level Rd, Louisville, KY, 40213, United States
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Rooms were very nice and hallways to and from the rooms were nice and wide.
Business response:
Thank you for your wonderful review! We’re delighted to hear you enjoyed your room and appreciated our spacious hallways. We look forward to welcoming you back on your next visit!
Excellent
Business response:
Thank you for your wonderful feedback! We’re thrilled to hear you had an excellent experience and look forward to welcoming you back soon!
Best hotel experience and price for the area This place is always so clean and smells good and has everything you need.... especially the restaurants and bars... also... they make cool designes in your room with the toilet paper, towels, and nose tissues... its pretty neat. Also... the security for the elevators is great... you have to have a room key to get them to move from the ground floor... the entire staff was awesome
Business response:
Thank you for your fantastic review! We’re thrilled to hear you enjoyed your stay, from our clean rooms and unique touches to the convenience of our restaurants and bars. It’s great to know you appreciated the security features and the efforts of our entire staff. We can’t wait to welcome you back for another excellent experience!
My room and the staff were absolutely amazing. This is my second time staying at this hotel and it never disappoints. One thing that I didn’t realize is that you have to request housekeeping services if you are staying for several days. No fault of the hotels though. I just didn’t know. However, I will for sure to be back to my hometown and when I do, Derby City is where I’ll be staying!
Business response:
Thank you for your wonderful review! We’re thrilled to hear that both your room and our staff made such a great impression, and that Derby City Gaming & Hotel continues to be your choice when visiting your Louisville. We appreciate your note about requesting room attendant services — we’ll be sure to make that clearer for future guests. We can’t wait to welcome you back on your next visit!
Very clean. Beautiful 🌹 room Nice people Over all very happy with everything
Business response:
Thank you for your fantastic review! We’re delighted to hear you enjoyed your clean and beautiful room, as well as our friendly staff. We’re thrilled you were happy with everything and look forward to welcoming you back soon!
The room and bed were very comfortable. We had a weird puddle of water show up one day in our hallway and alerted the front desk. There was no problem getting extra towels and coffee station refills. However, we were not there to gamble so any other common hotel amenities did not exist. We had no where to get a breakfast in the building so a drive into a main artery was required for that. Their coffee station in the lobby wasn’t 24 hours or at least all the daylight hours. There was no water station. Anything we wanted had t... read more
Business response:
Thank you for sharing your feedback. We’re glad to hear you found your room and bed comfortable and that our team was able to promptly assist with towels and coffee station refills. We apologize for the inconvenience with the water station, breakfast options, and limited coffee hours — we’ll take your comments into consideration as we continue to improve our guest experience. We appreciate your insights and hope to welcome you back for an even better stay in the future.
Had a blast at the casino!! The steaks house was wonderful!!
Business response:
Thank you for your fantastic review! We’re thrilled to hear you had a blast at the gaming facility and enjoyed your experience at Oliver's Chop House & Bourbon Bar. We look forward to welcoming you back soon!
Frequently asked questions about Derby City Gaming and Hotel
How is Derby City Gaming and Hotel rated?
Derby City Gaming and Hotel has a 4.3 star rating with 6,972 reviews.
When is Derby City Gaming and Hotel open?
Derby City Gaming and Hotel is open now. It is open 24/7.