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Dogs and Cats Emergency & Specialty
- Emergency Pet Hospital
- Bowie, MD
About this business
Location details
6700 Laurel-Bowie Rd, Bowie, MD, 20715, United States
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I paid about $380, was there about 6 hours with no resolution. Bc my Cat is peeing so little we have been unable to collect a urine sample & their only recommendation is to see another vet or come back which is $200 to start again. I have also taken my Son’s dog here recently & that was $900. The first thing they want to do is suggest xrays to add another $300 to the bill before even attempting anything else. Their concern appears to be more focused on up-charging you than actually helping your pets.
Business response:
Hi, Marci. Thank you for taking the time to share your feedback. We regret to hear that your experience left you feeling this way. Our goal is always to recommend diagnostics and treatment based on what our medical team believes is in the best interest of each patient. We understand that these recommendations, along with the uncertainty that can come with emergency medicine, can sometimes be frustrating, especially when answers aren't immediately available. As a 24-hour emergency hospital, our patients are seen based on th... read more
I called to see if they would sedate my dog to shave him (he’s very aggressive) because his fur was blocking his ability to pee or poop. They said yes bring him in. I get there, they tell me it’s not an emergency and sent us home. 45 min drive for nothing and my dog still needs help. Wouldn’t take my animal here if it were the last emergency vet in Maryland.
Business response:
Hilary, thank you for taking the time to share your experience. We’re sorry for the frustration and inconvenience this caused, especially given the 45-minute drive and your concern for your dog’s comfort. We understand how upsetting it can be to seek help for a difficult situation and leave feeling that your pet’s needs were not addressed. Emergency care decisions are made based on medical urgency at the time of arrival, but we recognize that the information shared over the phone created an expectation that was not met. Tha... read more
Heartbreaking Experience – Lack of Compassion and Delayed Care On May 24th around 8 p.m., my husband called to ask about the wait time to have our dog, Tootsie, seen for sudden regurgitation. We were told 2–4 hours. He arrived shortly after, only to wait two hours just to complete paperwork and wait in his car with Tootsie for hours. Tootsie wasn’t taken for vitals until 12 a.m. on the 25th, and we didn’t receive any update until nearly 4 a.m., when we were told she was “being monitored.” The initial Dr. that we were event... read more
Business response:
Thank you for taking the time to speak with our hospital director and share your concerns. At our hospital, we strive to provide not only exceptional medical care, but also clear, timely, and compassionate communication with every pet owner. Your feedback is very important to us, and we are committed to making meaningful improvements to ensure every client has the best possible experience. As discussed, we are escalating your concerns for a comprehensive medical review to ensure all your questions are thoroughly addressed. ... read more
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I have brought two pets here, both with less-than-ideal experiences. The first pet was a cat who just had a seizure - he refused to eat or drink so I took him to this place. They charged me a few hundred dollars to take a look at him and then tell me they couldn't do anything. I was worried about him being dehydrated and not wanting to drink anything, but they wouldn't even give me fluids to take home to administer. It was basically a "yeah, he's not doing well, but good luck on your own." Fortunately, the cat lived a fe... read more
Business response:
Thank you for your feedback. We apologize that your experience did not reflect the level of care we strive to provide, as our intention is always to make a positive impact on every patient and family in need of our care. If you would like to discuss this further with a member of our management team, please contact our Hospital Operations Manager, Joelis, at joelis.morales@nva.com, to provide the best way to connect. We appreciate the opportunity to follow up with you.
I drove an hour one way because my dog had a swollen eye and seemed pretty uncomfortable. When I got there the staff couldn’t see what I was talking about, he was pretty excited to be at the vet and him not sitting still made it harder to see (even I had difficulty trying to point it out because he would not sit still). Based on the staff’s reaction, I started second guessing myself, thinking maybe I didn’t see what I thought. We went home. The picture attached (in the comment) I took the next morning. Needless to say I’m a ... read more
Business response:
Thank you for bringing this to our attention. We're sorry to hear about your experience and understand your frustration. At our hospital, we strive to provide the best care for your pets. To ensure we only treat what we can accurately diagnose, we aim to avoid unnecessary diagnostics or incorrect medications. This helps us prevent any potential harm or ineffective treatment for your furry friends. We hope that you were able to take him to another facility to get him evaluated, as the pictures show it appearing to have gotte... read more
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Frequently asked questions about Dogs and Cats Emergency & Specialty
How is Dogs and Cats Emergency & Specialty rated?
Dogs and Cats Emergency & Specialty has a 4.4 star rating with 2,524 reviews.
When is Dogs and Cats Emergency & Specialty open?
Dogs and Cats Emergency & Specialty is open now. It is open 24/7.