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Dogs and Cats Emergency & Specialty
- Emergency Pet Hospital
- Bowie, MD
About this business
Location details
6700 Laurel-Bowie Rd, Bowie, MD, 20715, United States
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I have brought two pets here, both with less-than-ideal experiences. The first pet was a cat who just had a seizure - he refused to eat or drink so I took him to this place. They charged me a few hundred dollars to take a look at him and then tell me they couldn't do anything. I was worried about him being dehydrated and not wanting to drink anything, but they wouldn't even give me fluids to take home to administer. It was basically a "yeah, he's not doing well, but good luck on your own." Fortunately, the cat lived a fe... read more
Business response:
Thank you for your feedback. We apologize that your experience did not reflect the level of care we strive to provide, as our intention is always to make a positive impact on every patient and family in need of our care. If you would like to discuss this further with a member of our management team, please contact our Hospital Operations Manager, Joelis, at joelis.morales@nva.com, to provide the best way to connect. We appreciate the opportunity to follow up with you.
I drove an hour one way because my dog had a swollen eye and seemed pretty uncomfortable. When I got there the staff couldn’t see what I was talking about, he was pretty excited to be at the vet and him not sitting still made it harder to see (even I had difficulty trying to point it out because he would not sit still). Based on the staff’s reaction, I started second guessing myself, thinking maybe I didn’t see what I thought. We went home. The picture attached (in the comment) I took the next morning. Needless to say I’m a ... read more
Business response:
Thank you for bringing this to our attention. We're sorry to hear about your experience and understand your frustration. At our hospital, we strive to provide the best care for your pets. To ensure we only treat what we can accurately diagnose, we aim to avoid unnecessary diagnostics or incorrect medications. This helps us prevent any potential harm or ineffective treatment for your furry friends. We hope that you were able to take him to another facility to get him evaluated, as the pictures show it appearing to have gotte... read more
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This place is the worst place to ever take any animal including a stuffed animal. I would never trust them ever again. The ripped me out of money for test they did not do, keep my dog over night for no reason because they never did the test and had the nerve to tell me I owed them $200 more. They held my dog hostage for over a hour and 15mins. I even paid them their $200 more and they still would bring my dog out. I just ran into another person that told they held her dog hostage too until she paid more money. They a ri... read more
Frequently asked questions about Dogs and Cats Emergency & Specialty
How is Dogs and Cats Emergency & Specialty rated?
Dogs and Cats Emergency & Specialty has a 4.4 star rating with 2,463 reviews.
When is Dogs and Cats Emergency & Specialty open?
Dogs and Cats Emergency & Specialty is open now. It is open 24/7.