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DraftKings at Casino Queen
- Hotels
- East St Louis, IL
About this business
DraftKings at Casino Queen is located in East St. Louis, Illinois, less than five minutes from Downtown St. Louis and across from the Gateway Arch. We strive to take our guest experience to the next level through fantastic service, exciting gaming options, delicious dining options, and a hospitable stay.
Location details
200 Front St, East St Louis, IL, 62201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 3:00 p.m. | |
| Tue | 8:00 a.m. to 3:00 p.m. | |
| Wed | 8:00 a.m. to 3:00 p.m. | |
| Thu | 8:00 a.m. to 3:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Business response:
We’re sorry to hear that your experience wasn’t up to par. We invite you to message directly with any additional feedback that you feel would help us improve going forward.
The room smelled of Marijuana. They used a heavy dose of cleaning liquid to try and cover it. The smell was all over the hotel, not just our room. Hair on the floor in the bathroom, frgot to sweep. Broken lamp. Beds were clean. For one night it was ok, ive stayed st worse.
Business response:
Hello David, thank you for taking the time to share your experience, and we sincerely apologize for the inconveniences you encountered during your stay with us. We deeply regret that we did not meet your expectations, and we appreciate your valuable feedback as it helps us improve our services. The cleanliness of the room you were assigned is unacceptable, and we apologize for this oversight. Rest assured, we will be reinforcing our housekeeping protocols and conducting additional training to prevent such occurrences in the ... read more
Business response:
Hello Derique, thank you for leaving us such a wonderful review. We appreciate you taking the time and doing so, and we look forward to seeing you again.
Business response:
Hello Keith, thank you for leaving us such a wonderful review. We appreciate you taking the time and doing so, and we look forward to seeing you again.
The hotel and the service were great but party goers were too noisy in the middle of the night.
Business response:
Hello Brenda, thank you for taking a moment to give us such an amazing review. We are glad to hear that you enjoyed your stay with us and that the team gave you such a warm and friendly welcome. We apologize for the noisy neighbors you had, if you stay with us in the future please do not hesitate to alert the front desk so they may handle the situation immediately. We look forward to your next visit with us.
Had a good, comfortable night's sleep. Staff was friendly and was very quiet at night.
Business response:
Hello Randy, thank you for taking a moment to give us such an amazing review. We are glad to hear that you enjoyed your stay with us and that the team gave you such a warm and friendly welcome. We look forward to your next visit with us.
The bed was fantastic as far as sleeping and the room was fairly quiet. The shower was terrible the water barely came out of shower head. Only one elevator was working. and the cart to take our luggage up to the room had a flat tire to low tire. when i told the front desk they put it back with the other carts and when I came back down the next day the tire was still flat, but in with the other cart. I almost took it again. Their was no place to get food after 10 pm except for one chicken restaurant that only served chicken o... read more
Business response:
Hello Michael and thank you for taking a moment and giving us a review. We are delighted to hear that you enjoyed your bed and room. We would like to thank you for notifying us about the shower head in your room, we will be sure to have maintenance fix that problem. We do apologize about the luggage cart being flat and we appreciate you for notifying us of this issue. Unfortunately, we do only have one restaurant open after 10pm which is That Chickn' Place but we do have several other restaurants open during the day.
Hummimg sound at night. The Casino Air system too noisey.
Business response:
Hello Jose, thank you for taking a moment and giving us a review! We apologize for the loud a/c unit in your room. If you visit us again and experience any issues please do not hesitate to alert the front desk so we may resolve the issue immediately. We truly appreciate you and can't wait to see you on your next visit.
This was the night before the Eclipse. Very accommodating. No price gouging! Thank you
Business response:
Hello Robert, thank you for taking a moment and giving us a review. We truly appreciated having you as our guest! Thank you and we will see you on your next visit.
Frequently asked questions about DraftKings at Casino Queen
How is DraftKings at Casino Queen rated?
DraftKings at Casino Queen has a 4.3 star rating with 7,012 reviews.
When is DraftKings at Casino Queen open?
DraftKings at Casino Queen is closed now. It will open at 8:00 a.m.