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DraftKings at Casino Queen
- Hotels
- East St Louis, IL
About this business
Location details
200 Front St, East St Louis, IL, 62201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 3:00 p.m. | |
| Tue | 8:00 a.m. to 3:00 p.m. | |
| Wed | 8:00 a.m. to 3:00 p.m. | |
| Thu | 8:00 a.m. to 3:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Very nice staff, pool and room
Business response:
Hello Jana, thank you for sharing your experience! We're delighted to hear you enjoy your stay with us and that our staff provided great service. We hope to see you again soon!
Very dirty rug in room. They only clean room after your stay ends.
Business response:
Hello Laura and thank you for bringing this to our attention. We are sorry to hear that the carpet in your room was not up to our usual standards. Cleanliness is a top priority for us, and I will make sure your feedback is passed on to our housekeeping team to address this issue promptly. We appreciate your input as it helps us improve our services. If there’s anything else we can do to make your stay more comfortable, please let us know. Once again, thank you Laura and we look forward to seeing you again in the future.
The checkin staff was excellent and very helpful with retrieving the watch i had left in my room after i checked out. The room was spacious but the rug needed to be vacuum and there were spider webs and a spider in the window. The filters in the heating and cooling system hadn't been cleaned which my husband did. The system needed to be cleaned more as there was a lot of dust in it. Overall, it was a good stay because of the people we met.
Business response:
Hello and thank you for taking the time to share your feedback with us! We're thrilled to hear that our check-in staff was able to assist you in getting your watch and that you enjoyed the spaciousness of your room. We sincerely apologize for the cleanliness issues you encountered, particularly with the carpet and the A/C unit. Please rest assured that your comments have been shared with our housekeeping team to ensure we improve our standards moving forward. We’re glad you had a good stay overall and appreciated the people ... read more
Our stay was pretty good overall except for the staff member who checked us in. She was very rude and unpleasant and does not belong working in the customer service industry.
Business response:
Hello Amy and thank you for sharing your experience with us. We truly apologize for the negative experience you had at check in. This is certainly not the level of service we strive to provide, and we understand how disappointing this must have been for you. We would appreciate the opportunity to make this right. Please contact a manager at your earliest convenience so we can address your concerns directly. If you have any additional details about your experience that you’d like to share, we would be grateful for your input.... read more
Business response:
Hello Michelle! Thank you for the wonderful review, we greatly appreciate you taking a moment to rate us, and we look forward to seeing you again in the future.
Carpets stained leaking toilet which made the bathroom floor weak and flexing when you walk on it and tiles cracked. Comfortable beds and great air conditioning. Surrounding area is extremely run down and feels unsafe. Graffiti on abandon buildings.
Business response:
Hello Rosa Anna, thank you for taking a moment and sharing your experience with us. We're truly sorry to hear about the issues you experienced with the carpets and the bathroom, we will address these concerns with our housekeeping and maintenance teams to ensure improvements are made. On a positive note, we're glad you found the beds comfortable and enjoyed the air conditioning. We truly appreciate your kind words about those aspects. Your feedback is invaluable, and we will address the concerns you raised to improve our gue... read more
Business response:
Hello Daniel, thank you for rating us. If you have any specific concerns or suggestions on how we can improve, please feel free to share them with us. We’re committed to enhancing our services and hope to see you again in the future.
Business response:
Hello Michelle! Thank you for the wonderful review, we greatly appreciate you taking a moment to rate us, and we look forward to seeing you again in the future.
Frequently asked questions about DraftKings at Casino Queen
How is DraftKings at Casino Queen rated?
DraftKings at Casino Queen has a 3.9 star rating with 10,262 reviews.
When is DraftKings at Casino Queen open?
DraftKings at Casino Queen is closed now. It will open tomorrow at 8:00 a.m.