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DraftKings at Casino Queen
- Hotels
- East St Louis, IL
About this business
Location details
200 Front St, East St Louis, IL, 62201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 3:00 p.m. | |
| Tue | 8:00 a.m. to 3:00 p.m. | |
| Wed | 8:00 a.m. to 3:00 p.m. | |
| Thu | 8:00 a.m. to 3:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Business response:
Hello James, thank you for your feedback and for rating us. We’re sorry to see that your experience didn’t fully meet your expectations. If you have any specific concerns or suggestions on how we can improve, please feel free to share them with us. We’re committed to enhancing our services and hope to have the opportunity to provide you with a better experience in the future.
Cheap spot to stay. Check in was easy with nice front desk representatives. Sportsbook in the casino had good food. Only complaint was the stained floors in the room.
Business response:
Hello Tyler, thank you for your honest feedback. We’re pleased to hear that check-in was smooth and that you enjoyed the sportsbook and food at the casino. I’m sorry to learn about the stained floors in your room this is certainly not the standard we aim for. We will address this issue with our housekeeping team to ensure it resolved. Thank you for bringing it to our attention, and we hope to have the opportunity to offer you a more polished stay in the future.
Business response:
Hello Deb, thank you for taking the time to leave a review. We appreciate your feedback and are glad to hear that you had a generally satisfactory stay. We aim for a higher standard and if you have any specific suggestions or concerns, please feel free to share them. We hope to have the opportunity to provide you with a better experience on your next visit.
Parking for larger vehicles was a long walk to hotel in very dark area. Didn't feel super safe leaving U-Haul with household belongings in that space
Business response:
Hello Cassie and thank you for bringing this to our attention. I’m sorry to hear about your concerns regarding the parking situation and the safety of your vehicle. We understand how important it is to feel secure, and we regret that this aspect of your stay didn’t meet your expectations. I’ll pass along your feedback to our team so we can look into possible improvements. Your comfort and safety are important to us, and we appreciate your input as we work to enhance our guests' experiences.
Overall good value for the money. This is older property and it shows… a few stains on the carpet…. But bathroom and sheets were clean and bed comfy. Surrounding is not the prettiest but if u r just looking for a decent place to crash for the night without spending crazy $, this hotel will do just fine.
Business response:
Hello Klara! Thank you for sharing your feedback! We're glad to hear that you were comfortable during your stay, and we are happy to know that the cleanliness of the bathroom and sheets met your expectations. We do apologize for the stained carpet; we will meet with our housekeeping team and resolve this issue. Thanks again for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future!
Stopped for the night, it was a nice stay, beautiful view of the river, arch and city.
Business response:
Hello Carol! Thank you for taking a moment and giving us a review. We are glad that you enjoyed your view of the Gateway Arch and Mississippi River, and we look forward to having you back again soon!
Great hotel and location. Just need to do something and the weed smokers that are in the parking lot next to the EV chargers and to keep the complimentary water filled.
Business response:
Hello Allyson, thank you for your feedback! We’re thrilled you enjoyed the hotel and its location. We apologize for the inconvenience you experienced with the parking lot and the complimentary water. We take your concerns seriously and will address these issues to improve our guests’ experience. Thank you for bringing this to our attention, and we look forward to providing you with an even better stay next time!
Frequently asked questions about DraftKings at Casino Queen
How is DraftKings at Casino Queen rated?
DraftKings at Casino Queen has a 3.8 star rating with 9,755 reviews.
When is DraftKings at Casino Queen open?
DraftKings at Casino Queen is closed now. It will open tomorrow at 8:00 a.m.