This profile has been claimed by the business owner or representative.
DraftKings at Casino Queen
- Hotels
- East St Louis, IL
About this business
DraftKings at Casino Queen is located in East St. Louis, Illinois, less than five minutes from Downtown St. Louis and across from the Gateway Arch. We strive to take our guest experience to the next level through fantastic service, exciting gaming options, delicious dining options, and a hospitable stay.
Location details
200 Front St, East St Louis, IL, 62201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 3:00 p.m. | |
| Tue | 8:00 a.m. to 3:00 p.m. | |
| Wed | 8:00 a.m. to 3:00 p.m. | |
| Thu | 8:00 a.m. to 3:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
To begin with the casino was the highlight. Very clean, well lit, non smoking, Deccent game selection for the size. The staff in the casino and hotel were great, but the hotel was rough. To be charging premium prices for a two star at best is laughable. The rooms haven’t been remodeled or upkept in years. The water pressure is somehow too much, feels like a fire hose. Torn up carpet and doors don’t fully latch. Overall would stay again if it was cheaper because there is plenty of positives. The casino was nice, location to t... read more
Business response:
We appreciate your detailed feedback about your recent stay with us. While we're glad to hear that you enjoyed our casino, convenient location, and excellent staff, we're sorry to learn that your experience with the hotel fell short of your expectations. Please accept our apologies for any inconveniences caused by the condition of the rooms. Your comments are invaluable to us, and we'll use them to address areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with a more sat... read more
Average hotel in line with age of facilities. No meals or even light breakfast. Stayed a Sunday night and the casino also did not open for breakfast on the Monday and offer any service restaurants. The food court had only one option as the other was also closed. While I understand the State controls the licensing laws our 19 year old was not able to eat with us as their only seated dining was in a licensed gaming area, a heads up for overseas visitors.
Business response:
Thank you, Ross, for sharing your experience with us, we truly appreciate your feedback. We do apologize for the inconvenience you experienced with breakfast during your stay, and we are sorry that your kid was not able to dine with you inside of SportsBook. Once again, thank you for your business and we look forward to having you again.
been a few years since i stayed here. The rooms are much nicer and cleaner than the past. The food was 100x better - we ate the pizza and it was the best pizza i have ever had at any casino. Great job !
Business response:
Thank you so much for your glowing review! We're thrilled to hear that you enjoyed your recent stay with us and noticed the improvements we've made over the years. We take great pride in providing clean and comfortable rooms for our guests, and we're delighted that you found them to be much nicer. As for the food, we're thrilled to hear that our pizza exceeded your expectations! We'll be sure to pass along your compliments to our culinary team. We can't wait to welcome you back for another unforgettable experience!
Business response:
Hello Kim! Thank you so much for the amazing review! We appreciate you and we look forward to seeing you again.
Business response:
Thank you for the 10/10 review! We take pride in knowing that our continued efforts at excellence are working. If you care to share further details about your experience, we invite you to message us directly.
Front desk staff friendly and helpful, hotel room was big and spacious. The shower water pressure was a bit hard. Overall stay was good, would stay again.
Business response:
Thank you for your response Kristen. We are happy to hear that you received the quality service we pride ourselves on. I do apologize for the inconvenience with the shower. I will be sure to speak with the appropriate teams and use your feedback as a coaching tool to provide a better product. We truly appreciate you choosing to stay with us and we look forward to seeing you again.
Business response:
Hello James! Thank you so much for the wonderful review. We thank you for choosing to stay with us and we look forward to seeing you again!
The hotel is in the boonies and a dead zone as far as restaurants, gas stations and shopping.
Business response:
Hello Holly, thank you for giving us a review. We are located really close to the Mississippi River which makes us a little farther from many businesses, but we are still within a five-minute drive from most major attractions and necessities. Thank you for choosing to stay with us and we look forward to your next visit.
No Breakfast No breakfast only coffee, the tv in the room was small, no usb charging on nightstand, elevator button panel looked like it was going to fall off. NO BREAKFAST!!!!
Business response:
We apologize for the inconvenience you experienced during your stay. Your feedback is valuable to us, and we'll use it to improve our amenities and services. Thank you for bringing these matters to our attention.
Frequently asked questions about DraftKings at Casino Queen
How is DraftKings at Casino Queen rated?
DraftKings at Casino Queen has a 4.3 star rating with 7,012 reviews.
When is DraftKings at Casino Queen open?
DraftKings at Casino Queen is open now. It will close at 3:00 p.m.