DraftKings at Casino Queen

Business response:

Hello Jason and thank you for sharing such positive feedback! We're thrilled to hear that our staff, from the desk clerks to the security officers, made such a great impression with their excellent service. We truly appreciate your kind words and are glad they helped make your stay more enjoyable. We hope to have the pleasure of welcoming you back soon! 

Business response:

Hello Dizzie and thank you so much for your kind words! We're thrilled to hear that you enjoyed the morale of our staff. They work hard to create a welcoming atmosphere, and it's great to know that it made a positive impact on your experience. We hope to welcome you back soon! 

Business response:

Hello Dion and thank you so much for taking a moment to rate us! If you have any specific concerns or suggestions on how we can improve, please feel free to share them with us. We thank you for choosing to stay with us and we look forward to having you again! 

Business response:

Hello Keri and thank you for sharing your experience, and we apologize for the issues you encountered during your stay. Cleanliness is a top priority for us, and we're disappointed to hear that we fell short in certain areas. We'll be sure to pass along your feedback to our housekeeping team to address the carpets and bathroom concerns immediately. We genuinely appreciate your input and hope to provide a much better experience in the future. 

Business response:

Hello Brandon and thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our staff and enjoyed your room. We truly appreciate your support and look forward to welcoming you back for another great stay! 

Business response:

Hello Tim, thank you so much for taking a moment and rating us! We are delighted to hear that you enjoyed your stay. We thank you for choosing to stay with us and we look forward to having you again! 

Business response:

Hello Eric, thank you so much for taking a moment and rating us! We are delighted to hear that you enjoyed your stay. We thank you for choosing to stay with us and we look forward to having you again! 

Business response:

Hello Rhonda and thank you for your wonderful review! We’re so glad you chose to stay with us during your visit to St. Louis, and we’re thrilled that you enjoyed the view of the Golden Arch from your room. It’s great to hear that your check-in experience was smooth and that you found the room spacious, modern, and clean. We truly appreciate your recommendation, and we would love to welcome you back the next time you're in the area! 

Business response:

Hello Thomas and thank you for your feedback. We’re sorry to hear that the property didn’t meet your expectations and that the breakfast options were limited. We also understand that the adult-focused environment may not have been what you were hoping for. We truly appreciate you sharing your thoughts with us. We hope to have the opportunity to welcome you again soon with a better experience!