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DraftKings at Casino Queen
- Hotels
- East St Louis, IL
About this business
Location details
200 Front St, East St Louis, IL, 62201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 3:00 p.m. | |
| Tue | 8:00 a.m. to 3:00 p.m. | |
| Wed | 8:00 a.m. to 3:00 p.m. | |
| Thu | 8:00 a.m. to 3:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The staff was friendly and the property and parking lot felt plenty safe. The building is clearly outdated and needs some renovation. The carpets are stained, the shower head was old and hard to adjust, the air conditioner was loud (but worked really well). We did notice as we were leaving that there was a red/ brown liquid spray on the wall and ceiling but we left before we found out what it was (fearful of what would be found under a black light). For the price and location not horrible.
Business response:
Thank you for your detailed feedback. We're glad you found our staff friendly and the property safe. We apologize for the outdated facilities and cleanliness issues you encountered. Your comments are invaluable as we plan renovations and improvements.We hope to provide you with a better experience in the future.
The guest clerk was pleasant...The room was ok. The carpet needs to be replaced. There were visible specks of what looked like dried blood as you entered room and on to the bathroom. Otherwise, the beds had fresh linen and were well made. The TV was off by 11:00 p.m. and remained off through the next morning- no signal.
Business response:
Thank you for your feedback. We're glad to hear our guest clerk was pleasant and that you found the beds well made. We apologize for the carpet condition and the TV issue. These concerns are being addressed with urgency.We appreciate your comments and hope to offer a better experience on your next visit.
Business response:
Hello Marla! Thank you so much for the amazing review. We are delighted to hear that you had a great stay with us. We appreciate you and we look forward to seeing you again.
Business response:
Hello Michael! Thank you so much for the amazing review. We are delighted to hear that you had a great stay with us. We appreciate you and we look forward to seeing you again.
It was ok only thing they didn’t serve breakfast
Business response:
Thank you for your feedback. We’re glad you found your stay satisfactory. We apologize for the lack of breakfast service and appreciate your suggestion. We hope to improve your experience on your next visit.
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Business response:
We’re sorry to hear that your experience wasn’t up to par. We invite you to message us at directly with any additional feedback that you feel would help us improve going forward.
Really enjoyed my stay. Staff was very friendly and helpful.. I would not mind staying again. Overall my experience was great!
Business response:
Thank you for your wonderful review! We’re thrilled to hear you enjoyed your stay and found our staff friendly and helpful. We look forward to welcoming you back for another great experience.
It wasn’t terrible. I hadn’t heard good things going in as this was our first time staying but overall I wasn’t displeased. The noodle restaurant was closed due to staff shortages, the panel in the elevator wasn’t secured, the room was okay, view was amazing though, and I enjoyed my time at the Casino. Plank to stick to the other side of the river from now on.
Business response:
Thank you for your feedback. We appreciate your comments and are glad to hear that overall, your stay was satisfactory. We apologize for the inconvenience with the noodle restaurant closure and the elevator panel. Your observations are being addressed to improve our facilities.We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.
It was okay
Business response:
Thank you for your feedback. We appreciate your comments and hope to provide you with an even better experience on your next visit.
Frequently asked questions about DraftKings at Casino Queen
How is DraftKings at Casino Queen rated?
DraftKings at Casino Queen has a 3.9 star rating with 9,387 reviews.
When is DraftKings at Casino Queen open?
DraftKings at Casino Queen is closed now. It will open tomorrow at 8:00 a.m.