Claimed

DraftKings at Casino Queen

4.3

Hotels
East St Louis, IL

About this business

DraftKings at Casino Queen is located in East St. Louis, Illinois, less than five minutes from Downtown St. Louis and across from the Gateway Arch. We strive to take our guest experience to the next level through fantastic service, exciting gaming options, delicious dining options, and a hospitable stay.

Location details

200 Front St, East St Louis, IL, 62201, United States

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Weekday	Schedule	Status
Mon	8:00 a.m. to 3:00 p.m.
Tue	8:00 a.m. to 3:00 p.m.
Wed	8:00 a.m. to 3:00 p.m.
Thu	8:00 a.m. to 3:00 p.m.
Fri	8:00 a.m. to 5:00 p.m.
Sat	8:00 a.m. to 5:00 p.m.
Sun	Closed

4.37,011 reviews

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alvin

on Expedia

a year ago

I need a fan so there is not enough circulation inside the rooms

Business response:

Hello Alvin, thank you for writing us a review. We apologize for not being able to get you a fan, if you decide to stay with us in the future please direct any request to the front desk so they may get those request completed right away. We thank you for choosing to stay with us and we look forward to having you again!

Jamie

on Expedia

a year ago

Very nice and the price was exceptional

Business response:

Hello Jamie, thank you for leaving us such a wonderful review. We appreciate you taking the time and doing so, and we look forward to seeing you again.

Anonymous

on Expedia

a year ago

Good for the money. Would stay again. Needed to book a hotel while on a long road trip. Decided to try this one as it advertised some good views of the Arch in St. Louis. The view was great (more so at night). Room was decent size. Some stains in the carpet but overall seemed clean. Conditioner dispenser in shower was empty. Had to unplug the clock so both of us could use our c-pap machines. Only one USB port near the beds. It has obviously been a while since the outside carport area was cleaned. Overall, for what we paid, i... read more

Business response:

Hello! Thank you for taking a moment and giving us such a wonderful review. We are delighted to hear that you enjoyed your stay with us and that you got a chance to see the amazing view of the Gateway Arch. We do apologize for the empty conditioner dispenser, we do have 24hr front desk agents available to help assist with issues such as these. If you stay with us on your next adventure, please do not hesitate to ask our front desk team for assistance. We thank you for staying with us and we look forward to seeing you again.

Mary

on Expedia

a year ago

Stayed here a few times never any issues

Business response:

Hello Mary, thank you for leaving us such a wonderful review. We appreciate you taking the time and doing so, and we look forward to seeing you again.

Danielle

on Expedia

a year ago

Wasn’t all what I thought it would be

Business response:

We are sorry to hear that you are disappointed in your experience with us. We take customer feedback very seriously. We invite you to share your concerns with us in further detail by emailing us so that we may personally assist you and make it right.

Dretta

on Expedia

a year ago

Business response:

Hello Dretta, thank you for leaving us such a wonderful review. We appreciate you taking the time and doing so and we look forward to seeing you again.

Maretha

on Expedia

a year ago

We did not get clean towels . We wanted the room clean and no one did anything to the room

Business response:

Hello Maretha, thank you taking a moment and sharing your experience with us. We appreciate the feedback you have shared and deeply apologize for the lack of service you received. It is our primary goal to anticipate the needs of our guest and deliver quality customer service. To know that we have fell short of that during your visit is disappointing. We assure you that we will use this moment as a coaching opportunity to ensure our guest expectations are not only met but exceeded. Once again, we apologize, and we hope we ge... read more

Robin

on Expedia

a year ago

We always love staying at the Casino Queen and the arch/ riverfront view rooms are so awesome!

Business response:

Hello Robin, thank you for the amazing review. We are delighted to hear that you enjoyed your stay as well as the awesome view of the Mississippi River and Arch. We can not wait until your next visit!

Kai

on Expedia

a year ago

The room was nicer than expected but it feels like nobody works there. Tried to check out in the morning and nobody was at the front desk.

Business response:

Hello Kai, thank you for your valuable feedback. We will be sure to share this feedback with the front desk team to be mindful of all guest checking out in the early mornings. Once again we thank you and we hope to see you back again soon.