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DraftKings at Casino Queen
- Hotels
- East St Louis, IL
About this business
DraftKings at Casino Queen is located in East St. Louis, Illinois, less than five minutes from Downtown St. Louis and across from the Gateway Arch. We strive to take our guest experience to the next level through fantastic service, exciting gaming options, delicious dining options, and a hospitable stay.
Location details
200 Front St, East St Louis, IL, 62201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 3:00 p.m. | |
| Tue | 8:00 a.m. to 3:00 p.m. | |
| Wed | 8:00 a.m. to 3:00 p.m. | |
| Thu | 8:00 a.m. to 3:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Business response:
Thank you for the 10/10 review! We take pride in knowing that our continued efforts at excellence are working. If you care to share further details about your experience, we invite you to message us directly.
Front desk staff friendly and helpful, hotel room was big and spacious. The shower water pressure was a bit hard. Overall stay was good, would stay again.
Business response:
Thank you for your response Kristen. We are happy to hear that you received the quality service we pride ourselves on. I do apologize for the inconvenience with the shower. I will be sure to speak with the appropriate teams and use your feedback as a coaching tool to provide a better product. We truly appreciate you choosing to stay with us and we look forward to seeing you again.
Business response:
Hello James! Thank you so much for the wonderful review. We thank you for choosing to stay with us and we look forward to seeing you again!
The hotel is in the boonies and a dead zone as far as restaurants, gas stations and shopping.
Business response:
Hello Holly, thank you for giving us a review. We are located really close to the Mississippi River which makes us a little farther from many businesses, but we are still within a five-minute drive from most major attractions and necessities. Thank you for choosing to stay with us and we look forward to your next visit.
No Breakfast No breakfast only coffee, the tv in the room was small, no usb charging on nightstand, elevator button panel looked like it was going to fall off. NO BREAKFAST!!!!
Business response:
We apologize for the inconvenience you experienced during your stay. Your feedback is valuable to us, and we'll use it to improve our amenities and services. Thank you for bringing these matters to our attention.
Business response:
Hello Sylvia, thank you for leaving us such a wonderful review. We appreciate you taking the time and doing so, and we look forward to seeing you again.
Stayed for 2 nights Apr 20-22, 2024. Hotel room had nice view of river and Arc. Train was conveniently located. Shuttle service for the game was nice to have. Floors were dirty. Only 1 elevator was working, at peak times would take up to 10 mins.Was charged a deposit of $142USD. Been almost 2 weeks and still have not received my deposit back. Tried calling their number but doesnt seem to connect. $142USD seems pretty steep for a deposit and would like it back!
Business response:
We appreciate you taking the time to share your experience with us. It's fantastic to hear that you enjoyed the view of the river and Arc from your room, and that you found the train and shuttle service convenient for your stay. However, we're truly sorry to hear about the issues you encountered with cleanliness and elevator wait times. Rest assured, we take your feedback seriously and will address these concerns promptly to ensure a better experience for all our guests.Regarding the deposit, we apologize for any inconvenien... read more
Business response:
Hello Travis, thank you for leaving us such a wonderful review. We appreciate you taking the time and doing so, and we look forward to seeing you again.
Business response:
Hello Jason, thank you for taking the time and leaving us a review. If you would like to share any further insight regarding your stay, please reach out to our management team. We appreciate you choosing to stay with us, and we hope to see you again soon.
Frequently asked questions about DraftKings at Casino Queen
How is DraftKings at Casino Queen rated?
DraftKings at Casino Queen has a 4.3 star rating with 7,315 reviews.
When is DraftKings at Casino Queen open?
DraftKings at Casino Queen is open now. It will close at 3:00 p.m.