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DraftKings at Casino Queen
- Hotels
- East St Louis, IL
About this business
Location details
200 Front St, East St Louis, IL, 62201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 3:00 p.m. | |
| Tue | 8:00 a.m. to 3:00 p.m. | |
| Wed | 8:00 a.m. to 3:00 p.m. | |
| Thu | 8:00 a.m. to 3:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
It was not what I expected from a casino hotel. T hotel looked clean but it had a musty smell. The casino was dirty and it really smelled old and musty. Didn’t eat at any of the restaurants. Just smelled to bad.
Business response:
Hello Harriett, thank you for your feedback. We apologize for the unpleasant stay you had. I will be sharing this with my team so we can improve our overall product and service. Once again, thank you for business and we hope you have a pleasant day.
Business response:
Hello Erik, thank you for leaving us such a wonderful review. We appreciate you taking the time and doing so, and we look forward to seeing you again.
Staff on check in were very nice and friendly, I guess that would be 2nd shift. 3rd shift not so friendly. It would have been nice to have fresh coffee available.
Business response:
Hello! Thank you for taking a moment and giving us a review. We strive to give the best customer service possible, and we apologize for some of our team members falling short of our expectations during your visit. Once again, we thank you and we hope to see you again soon.
The employees were all super friendly and helpful. Nice surprise that this hotel provided a free shuttle to the cardinal games. It’s separate from the casino so there’s not a lot of activity thankfully. (Half the food options at the casino weren’t open so that was a downer but again, separate from hotel - but those are the only nearby options so wanted to note that.) The negative part of my review comes from the sketchiness of the room: lamp connected to bed was loose and crooked, the fridge in room wasn’t usable, the desk c... read more
Business response:
Hello Brianna, thank you for your valuable feedback. We are happy to hear how helpful and friendly our staff was during your stay. We are affiliated with the casino but the two buildings are not physically connected. We sincerely apologize for the Housekeeping and Maintenance issues you experience in your room and the inconvenience it caused you during your stay. We take pride in the product we provide for our guest and to know we fell short of that is disheartening to hear. I will be sure to share this feedback with our Hou... read more
Business response:
Hello Ellen, thank you for taking a moment and leaving us a review! We appreciate you choosing to stay with us and we look forward to seeing you again!
We love staying at Casino Queen! It is a bit outdated but the staff and convenience make up for that. They provide a free shuttle to the ballgames and being next to Draft Kings is the reason we chose to stay here.
Business response:
Hello Angi, thank you for taking a moment and sharing your experience with us! We are happy to hear that you enjoyed your stay with us and that the staff gave you such a warm and friendly welcome. We are glad you got the chance to enjoy the complimentary shuttle to the ballgame. Once again, we thank you Angi and we look forward to seeing you again soon!
Business response:
Hello Joseph, thank you for leaving us such a wonderful review. We appreciate you taking the time and doing so, and we look forward to seeing you again.
Very clean and friendly services both nights.
Business response:
Hello Shonita, thank you for taking a moment and giving us a review. We truly appreciate your kind words and we look forward to having you again!
Business response:
Hello Karla, thank you for leaving us such a wonderful review. We appreciate you taking the time and doing so, and we look forward to seeing you again.
Frequently asked questions about DraftKings at Casino Queen
How is DraftKings at Casino Queen rated?
DraftKings at Casino Queen has a 3.9 star rating with 10,261 reviews.
When is DraftKings at Casino Queen open?
DraftKings at Casino Queen is open now. It will close at 3:00 p.m.