This profile has been claimed by the business owner or representative.
DraftKings at Casino Queen
- Hotels
- East St Louis, IL
About this business
DraftKings at Casino Queen is located in East St. Louis, Illinois, less than five minutes from Downtown St. Louis and across from the Gateway Arch. We strive to take our guest experience to the next level through fantastic service, exciting gaming options, delicious dining options, and a hospitable stay.
Location details
200 Front St, East St Louis, IL, 62201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 3:00 p.m. | |
| Tue | 8:00 a.m. to 3:00 p.m. | |
| Wed | 8:00 a.m. to 3:00 p.m. | |
| Thu | 8:00 a.m. to 3:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I enjoyed my stay nd the rooms was nice nd clean
Business response:
Hello Sontrece, thank you for leaving us such a wonderful review. We appreciate you taking the time and doing so and we look forward to seeing you again.
Staff was great. View id the arch was awesome. Our room had horrible disgustinf big stains on the carpet. We had to put a towel over the boggest one just to not be so grossed out
Business response:
Hello Natilee, thank you for taking a moment and giving us a review. We are happy to hear that the front desk team gave you a wonderful welcome. We do apologize for the stained carpet, and we will speak with the appropriate teams and use your feedback as a coaching tool to provide a better product for you and future guest to come. Once again, we thank you for sharing your feedback and we hope to see you again.
Business response:
Hello Hajime, thank you for leaving us such a wonderful review. We appreciate you taking the time and doing so and we look forward to seeing you again.
Der Empfang war nicht gerade freundlich. Habe ein Zimmer erhalten mit Ausblick auf das Eingangsdach, sehr unschön. Auch nach meinem monieren, keine Reaktion an der Reception. Würde ich nicht wieder buchen
Business response:
Danke für Ihre Rückmeldung. Wir entschuldigen uns für den mangelnden Service, den Sie während Ihrer Interaktionen mit unseren Mitarbeitern erhalten haben. Wir werden diese Informationen auf jeden Fall als Coaching-Tool nutzen, um unseren Service für unsere Gäste zu verbessern. Ich hoffe, Sie geben uns die Gelegenheit, es bei einem zukünftigen Besuch wieder in Ordnung zu bringen. Wir danken Ihnen, dass Sie sich für einen Aufenthalt bei uns entschieden haben und hoffen, dass Sie einen schönen Tag haben.
Business response:
Hello Gary! Thank you so much for the wonderful review. We thank you for choosing to stay with us and we look forward to seeing you again!
Parking was taken up by Casino goers
Business response:
Hello Cee, thank you for taking a moment and giving us a review. We are happy to hear that you received the quality service we pride ourselves on. I do apologize for the inconvenience you experienced with the parking lot and we will let security know about that issue. Once again we thank you and we look forward to seeing you on your next visit.
Check in staff was awesome. The vibe and staff at Casino was awesome.
Business response:
Hello Phong! Thank you so much for the great review, the front desk team thanks you for your kindness. We can not wait to see you on your next visit!
It'll do This was a good way to stay somewhere to travel on the Metro to go downtown St. Louis. The hotel is dated, there was nowhere to eat at the hotel or casino in the morning. Not even wrapped muffins or coffee on a Sunday morning. But for the right price it is a good place to crash.
Business response:
Hello Margaret, thank you for taking a moment and sharing feedback about your recent stay with us. We appreciate and value your opinion and we take our guest input into great consideration when making changes and updates to our property. Regarding breakfast, Front Street restaurant has plenty options to choose from during breakfast hours starting at 8am. We appreciate your business and we look forward to seeing you again.
It was OK The staff was super friendly. Our room was a good size, but had a few issues. Our sink pipe was not connected properly so water spewed everywhere on the floor, toilet wasn’t on the floor correctly either, carpet stains/wall stains, but other than that - for one night, I’m not complaining too much. Informed staff to check pipe because my boyfriend reconnected it and they were very friendly about it and sincere.
Business response:
Thank you for your response Chaney. We are happy to hear that you received the quality service we pride ourselves on. I do apologize for the inconvenience that were caused during your stay with the shower issues and carpet tears. I will be sure to speak with the appropriate teams and use your feedback as a coaching tool to provide a better product.
Frequently asked questions about DraftKings at Casino Queen
How is DraftKings at Casino Queen rated?
DraftKings at Casino Queen has a 4.3 star rating with 7,315 reviews.
When is DraftKings at Casino Queen open?
DraftKings at Casino Queen is closed now. It will open tomorrow at 8:00 a.m.